- Develop and maintain smooth, cooperative working relationships with peers and superiors across the organization by finding creative solutions through business analysis- Build departmental SOPs, business FAQ pages, & training support systems to improve customer experience- Assess KPIs for trends and communicate improvement strategies- Onboard new customers and create customized solutions to expand service offerings and drive revenue through product training, customer experience coaching, and consultative problem-solving

- Consult with new and existing partners to build and maintain success throughout their lifecycle. - Work as the main point of contact, advocate, and knowledge sharer- Lead training sessions to bring new customers and their teams up to speed.- Develop training programs to facilitate ongoing learning and development of brand partners- Assist new and existing sales reps to ensure flawless execution of sales process an customer onboarding

Achievements- Brought staffing levels from 60% to 85% throughout the four salon group within 6 months- I rock at implementing ops systems, setting and achieving goals, and inspiring my teamResponsibilities- Recruiting, interviewing, hiring, and training new team members. Leading New Hire Orientation and working with my team to ensure all trainees are taken through the training program.- Placing supply and retail orders while maintaining budgets. Processing all invoices and inventory counts. - Resolving guest concerns and formulating plans for improvement, communication and clear expectations with the team though consistent One-on-One coaching sessions - Organizing, planning, and leading monthly company meetings to launch new products, align goals, and inspire team members.

I was responsible for managing a team of +15 team members; creating an exceptional customer service experience; interviewing, hiring, and training team members; reviewing P&L reports; monitoring budgets and adjusting spending to improve Cost of Goods; writing weekly schedules to adhere to business staffing needs and budgets; leading promotional launch meetings; resolving guest concerns; developing team members to take on new roles within the store and company