Brynn Walker, Pmp Email & Phone Number

Maple Valley, Wa, Us

Greater Seattle Area

PROGRAM MANAGER• Currently directing the project management Team responsible for delivering the capabilities and roadmap for the Starbucks/Loyalty Partnership Program. This includes bringing new loyalty features, capabilities and co-branded products to market, requiring cross-functional oversight of technology teams both within Starbucks and external.

Redmond, Wa

RELEASE & PORTFOLIO MANAGEMENT• Oversaw the transition of the Customer Support IT Engineering Organization portfolio into the Windows Devices Group• Coordinated with Senior Leadership to prioritize and account for the transition of all work items in the Customer Support portfolio• Facilitated the post-reorg reduction of vendor forecast of over $5M, out of a $25.7M H2 target budgetACQUISITION LEAD FOR NOKIA INTEGRATION• Drove the acquisition analysis and integration effort for the Customer Service business and their respective technology platforms. Integration areas included driving data center consolidation, content management migration, social media platform engineering, agent tools platform and channel technology migrations for 2,500 agents across eight call centers worldwide with over two million contacts per year, and managing end-of-life technology strategies• Conducted recurring Executive Updates throughout the Customer Support Business and the various IT and Integration OfficesPORTFOLIO MANAGEMENT - CUSTOMER SUPPORT IT• Oversaw all Program and Project Management delivery, including methodology administration and financial reporting for approximately 70 resources and 25 toolsets• Facilitated all executive communications including monthly and ad hoc cross-functional business reviews for all portfolio execution, including launch/deployment status, financial measurement and issue/risk managementCUSTOMER SUPPORT ECOSYSTEM PROGRAM MANAGEMENT• Led the day-to-day Project Management activities of the integrated Customer Support Agent toolset. This included, release and program management, including toolsets that spanned both Consumer and Commercial Agent facing systems, telephony call routing systems, middleware billing and other customer support tools• Responsible for organizing cross-functional resource planning, financial management, requirements definition, facilitation of weekly status forums, and end-to-end integrated project management

MICROSOFT (PRINCIPAL CONSULTANT)• Customer Support Ecosystem release and program management, including toolsets that spanned both Consumer and Commercial Agent facing toolsets, telephony call routing systems, middleware billing systems and customer contact systemsSTARBUCKS – CLOVERNET (PRINCIPAL CONSULTANT)• Directed the entire Project Lifecycle for the CloverNet .NET webservices interface, including initiation/planning, define, design, build and deploy phases• Facilitated the design and build of development QA environments, the development and unit testing of application components and user interfaces for the use cases defined• Responsible for oversight and delivery of all in-scope deliverables, including: Software Requirements Specification Document, Source Code and Build Scripts, Architecture Design Documentation, Unit Test Files, and ERD Diagrams

Greater Seattle Area

INTEGRATION PORTFOLIO & PROJECT MANAGEMENT LEAD• Managed the following legacy-WaMu Integration initiatives: Active Directory, Utility Computing, Software Delivery & Messaging Operations• Oversaw all PM resources for all legacy-WaMu technology transition initiatives. Developed a 30-60-90-day resource allocation plan and conducted weekly Transition sessions with WaMu and JPMC LeadershipCHASE LOAN ORIGINATION SYSTEM• Facilitated the infrastructure build-out of two enterprise loan processing centers and 6 regional training offices. Orchestrated the installation of 100 PCs, 350 upgrades and decommissioned 805 legacy-WaMu laptopsSYSTEMS CENTER CONFIGURATION MANAGER (SCCM)• Program Management Lead, implementing the Microsoft SCCM suite of products, enabling The Bank to accurately report all WaMu inventory, resulting in a $50K competitive license savingsUTILITY COMPUTING SIMPLIFICATION• Facilitated implementation of 650 virtual servers (VMWare and UNIX) and 850 shared database instances (SQL and Oracle) in a dual-Data Center environment. Directed the migration of 75 applications to virtual offerings within the first 6 months of availability, resulting in $3.4M in avoided incremental purchases, 27% 3-yr TCO, $1.9M project savings, all resulting in a net new financial charge-back model.NT4 ERADICATION• Managed planning, design, migration and decommission of 1,550 NT4 servers and 330 NT4-dependent applications. This drove the implementation of a Shared SQL offering, resulting in $5.7M savings and 80% time to market reduction enabling the Northridge Data Center closurePRODUCTIVITY ENHANCEMENT ZONE• Managed the replacement of 55,000+ Windows95 workstations with the Microsoft XP. Facilitated the upgrade from Token Ring to Ethernet, Lotus Notes mail-service to Microsoft Exchange, implemented an Enterprise File Sharing solution and launched the Marimba software management platform FLEET/PNC BANK ACQUISITIONS• IT Liaison for the transition of infrastructure equipment

NETWORK ADMINISTRATOR (CONSULTANT - WASHINGTON MUTUAL)• Managed the implementation and support of the Trinity suite of Monitoring products, monitoring and reporting on all infrastructure devices (workstations, servers, ATM, etc) serviced and supported by WaMuPROJECT AND TRAINING COORDINATOR (CONSULTANT - BRITISH PETROLEUM)

Pmp, Project Management

Activities and Societies: Project Management Professional - PMP Certification

B.A., Management Information Systems

Activities and Societies: MISA