•Conducted in-person interviews and observational research to examine surgery scheduling workflows and digital products, aligning staff needs with business objectives •Led an independent usability study and longitudinal survey study to evaluate, track, and optimize the usage of Ascension’s design system documentation, engaging multiple user groups including engineering, product, research, design, and senior leadership •Collaborated on a service design team to perform field research analyzing surgeon motivations and pain points across Ascension’s physical spaces and technologies•Facilitated analysis and ideation workshops to synthesize research findings and reported actionable insights to stakeholders

•Executed rapid research for Google Stadia’s UXR Team •Coordinated research planning, data collection, and delivery of insights to cross-functional stakeholders in tight timelines of3-week research cycles•Created literature reviews and crafted usability study plans, scripts, and user journey maps

• Directed teams of up to 50 volunteers, ensuring effective collaboration and goal alignment• Orchestrated the preparation, service, and cleanup of approximately 280 hot meals each week for the Senior Meal program.• Engaged and resolved issues with cross functional stakeholders including community partners, volunteers, board members, and staff.• Promoted within 8 months to manage administrative tasks and food acquisition for the Senior Mealprogram including utilizing Salesforce, and purchased and donated food databases• Collaborated regularly with local nonprofit organizations to improve programming• Utilized web-based platforms including Mailchimp and Facebook to engage volunteers and donors