Bryn S. Email & Phone Number

Alexandria, Va, Us

Herndon, Virginia, Us

Washington, Dc, Us

• Solo Administrator who supported the organization’s Salesforce environment. This included building/maintaining validation rules, workflows, process builders, flows, profiles, permission sets, public groups, custom objects/fields, report types and reports/dashboards, etc. • Oversaw several integrations/connectors with Salesforce such as Form Assembly, Classy, Cvent, and Campaign Monitor. • Performed business analysis, such as gathering and documenting requirements. • Migrated departments from Classic to Lightning (LEX), this includes building/modifying Lightning Record Pages and utilizing Lightning App Builder. • Worked with developers and provided specifications/clarifications to them. • Created training documentation/videos and conducted training sessions.• Provided system/technical documentation and implemented best practices.

Baltimore, Maryland, Us

• Lead and delivered a project for a healthcare client on time and within budget. Oversaw a multi-person team that developed and implemented solutions/applications utilizing Force.com. Received an out of cycle bonus for my work on the project.• Performed business analyst actions, such as gathering and documenting requirements, on a variety of projects. Received several accolades from clients for my quick understanding of their business and their business needs.• Improved internal project management and oversight by customizing our Salesforce.com environment to allow the tracking and reporting of budget and project data points.• Created training documentation and provided training to clients. Also, created test scripts and assisted with testing on several projects.

Reston, Va, Us

• Managed Salesforce.com deployments/schedules/budgets.• Managed technical resources to deliver custom software code to solve integration issues.• Conducted Requirements Gathering sessions.• Facilitated/mediated meetings to define use cases and prioritize user requirements.• Built/created process documentation and training documentation.• Implemented/improved internal project management procedures and content infrastructure.• Conducted/managed internal Quality Assurance (QA) testing.• Coordinated User Acceptance Testing (UAT).

South San Francisco, California, Us

• Managed projects and delivered on-schedule projects implementing Infrastructure to run and support SaaS environments and services.• Managed and coordinated projects to migrate customer environments between environments and datacenters.• Performed business and systems analysis during migrations and implementations to reduce issues during those activities and documented for future implementations/migrations.• Created documentation, both technical and procedural, that was used by multiple departments and audiences. • Implemented and improved processes for various activities, such as project management and accessing internal systems. • Provided technical information/documentation and gathered business and technical requirements for RSA\Central Authentication project.

Washington, Dc, Us

• Technical Lead for the evaluation and implementation of Salesforce.com.• Technical Liaison between consultants and AAAS for multi-phase implementation and data migration to Salesforce.com. Saved AAAS an estimated $30,000 by performing in-house data preparation and migration. • Became the Salesforce.com System Administrator and trained two employees to take over administrator duties.• Technical Manager on project to upgrade Accounts Receivable application from VMS to UNIX. Assumed the role after the project missed several deadlines; brought the project to successful completion.• Lead Technical Analyst on several project teams responsible for evaluating and selecting new software applications.• Evaluated customer relationship management (CRM) applications, survey packages, and annual meeting software.• Senior Technical Support and Analyst for various financial and CRM applications.• Supported, tested, upgraded, applied patches, documented processes and procedures, gathered requirements, developed and implemented system enhancements for the organization. • Developed Microsoft Access applications to document and aid data migrations into and out of Salesforce.com, and to provide financial audit reporting for payments received and entered into the membership services' accounts receivable system.

Washington, Dc, Us

• Streamlined and developed Crystal Reports used by the finance and sales departments.• Provided system support for various CRM systems.

• Provided critical programming and troubleshooting support for a $2 billion per year billing system. • Developed new programs, installed time-critical patches, and implemented a security upgrade to ensure enhanced customer support. • Created PERL program to process a bank file which eliminated over 800 errors and reduced data processing time from several hours to one hour.• Developed the Arbor Information Technology intranet website, enhancing the division's sharing of information and data.

San Jose, Ca, Us

• Maintained and enhanced a Cisco Systems intranet site that aided engineers in tracking project statuses and documentation.• Worked with users to integrate a document tracking system into the website using Microsoft Active Server Pages (ASP).

Chantilly, Va, Us

• Designed, developed, and implemented web-based applications utilizing SQL Server, Visual Basic COM objects, and Microsoft Active Server Pages (ASP) for various government and commercial projects.• Coordinated technical staff to closure on projects and milestones.

Newark, De, Us

• Developed, implemented, and maintained C++ programs, HTML, Cold Fusion, and COM objects for company internet site. • Converted internet applications to ASP/VB. • Created shell scripts and Perl programs to simplify and automate tasks done in UNIX. Streamlined and simplified workflow processes. • Managed a team of three developers; implemented programming and version control procedures.

• Co-managed the implementation of PC Docs (a document management application). • Designed, developed, and implemented custom MS Access applications, including billing/invoicing systems using data extracted from Deltek systems, data entry and reporting applications that tracked company job opportunities, and data entry and reporting applications that tracked aircraft arrival and departure activities. • Provided technical support for core financial systems (Best Fixed Assets, Deltek, Micro Control).

• Migration/Conversion Specialist responsible for the analysis and development of conversion processes to support client migrations to new releases of AMS' proprietary Federal Financial System (FFS).

Education record

Bachelor Of Science, Information Systems (Mis)