Information Technology Service Desk
CurrentEnthusiastic IT Service Desk Professional based in Minnetonka, MN, committed to elevating the end-user experience through exceptional support and innovative solutions. With a strong focus on customer satisfaction and deskside support, I am passionate about contributing to my department's growth and pushing the boundaries of IT excellence.In my role, I excel in front-line ticket resolution, ensuring team members receive timely and effective assistance. My expertise extends to setting up hardware for new hires, managing device inventory, administration in M365, and being a go-to resource for enterprise applications. I thrive in an environment that values collaboration, allowing me to work closely with IT leadership to introduce new ideas and implement process improvements.With a keen aptitude for process optimization and analytics, I am dedicated to identifying service opportunities that bolster departmental and organizational success. I embrace the challenge of working in a dynamic, service-oriented IT department, where I can make a significant impact and help steer our team towards becoming a world-class IT organization. Let's connect and explore how we can drive positive change together!