Bryon Garrison Email & Phone Number

Rowlett, Tx, Us

- Provide direct supervision of day-to-day operations of members of operations specialist team comprised of collections, underwriting, funding and customer service associates; currently managing 15 direct reports- Provided direct reports with feedback, coaching, individual development needs assessment, training and one-on-one performance reviews- Managed employee development to ensure that training requirements are fulfilled by team members- Maintained efficient workflow by holding direct reports accountable for quality, operational flexibility and efficiency of their work- Interceded on request with difficult customers and requests requiring detailed knowledge of the organization’s products and services in all areas of Operations- Calibrated the efforts of an origination team to ensure appropriate credit analysis decisions, collection metrics, consistent sales volume and to exceed customer service levels-Interacted with all levels of management to address quality issues impacting key metrics surrounding customer satisfaction, productivity and service levels- Provided assistance in managing operational activities and efficiencies- Participated in activities associated with maintaining processes which included developing and implementing policies and procedures- Responded to dealer inquiries, processed credit applications and decision making related to underwriting responsibilities- Responded to customer inquires related to collection responsibilities- Harley-Davidson Financial Services CI Subject Matter Expert Team member- Harley-Davidson Emergency Action Response Team member

- Provided direct supervision of day-to-day operations of members of an origination team; currently managing 17 direct reports- Provided direct reports with feedback, coaching, individual development needs assessment, training and one-on-one performance reviews- Managed employee development to ensure that training requirements are fulfilled by team members- Maintained efficient workflow by holding direct reports accountable for quality and efficiency of their work- Interceded on request with difficult customers and requests requiring detailed knowledge of the organization’s products and services- Calibrated the efforts of an origination team to ensure appropriate credit analysis decisions, consistent sales volume and to exceed customer service levels- Interacted with all levels of management to address quality issues impacting key metrics surrounding customer satisfaction, productivity and service levels- Provided assistance in managing operational activities- Participated in activities associated with maintaining processes which included developing and implementing policies and procedures- Responded to dealer inquiries, processed credit applications and decision making related to underwriting responsibilities- Completed Harley-Davidson Financial Services, Inc. Advanced Competency Training in November 2008- Harley-Davidson Outstanding Leader Nominee – Close to the Customer in 2008

- Responsible for performing due diligence reviews on suppliers and vendors to determine the level of risk associated with each relationship- Coordinated, managed and handled all due diligence reviews on all Harley-Davidson suppliers and vendors- Ensured timely turn-around on requested due diligence reviews- Partnered and communicated with Harley-Davidson Motor Company on prioritizing the supplier and vendor reviews- Obtained required public and non-public information from suppliers and vendors in order to perform due diligence reviews- Performed financial assessments and trending analysis on suppliers and vendors as required- Used effective time management to ensure customer service experience was more than satisfactory and met the expectations of Harley-Davidson Motor Company- Utilized and obtained public information from sources such as the Internet, Dun & Bradstreet and other web sites as needed to assist in the due diligence

Plano, Tx

- Reviewed, analyzed and made recommendations for periodic credit memorandums for dealerships all over the United States and Canada- Make accurate, thorough, and detailed credit decisions with emphasis on due diligence to reduce credit risks- Reviewed and analyzed all UCC information, personal and business credit information, financial statement information, internal payment performance of the dealership and documentation through the professional completion of assigned number of credit memorandums that contained recommendations of credit lines- Reviewed and made recommendations on temporary, seasonal and used credit line increases- Reviewed and made recommendations throughout the year on various dealership structure changes that may affect either Harley-Davidson Motor Company and Harley-Davidson Financial Services documentation requirements- Reviewed and made recommendations on a daily basis for pending orders that will take the dealership temporarily above the approved credit facility- Maintain customer and dealer relationships- Committee member on the Activities Committee (2003-2004)- Golf Committee member for the Chip Moody Golf Classic and the Children’s Medical Center of Dallas (2003-2006)- Process Improvement team member utilizing PDCA tools and other utilities in helping develop processes for improving the Wholesale Department- Process Improvement Team Leader for the Wholesale Department (2004-2006)- Quality Advisory Committee member representing the Wholesale Department (2004-2006)- ASQ – Certified Quality Improvement Associate – December 2006

Plano, Tx

Review and analyze credit applications from customers, brokers, and dealers all over the United States• Make accurate, thorough, and detailed credit decisions with emphasis on due diligence to reduce credit risks• Maintain customer, dealer, and broker relationships• Assist in managing workloads with other team members- Serve as training resource for new hires- Assist in closing transactions with the emphasis in documentation, wiring of funds, and funding accounts- Helped in developing policy and procedures for ESB Aircraft privacy policy- Performed research for current rates and programs

Irving, Tx

- Review and analyze credit applications from commercial dealers all over the United States- Make accurate, thorough, and detailed commercial credit decisions with emphasis on due diligence to reduce credit risks- Maintain dealer and branch relationships- Assist in managing territory workloads- Serve as training resource for new hires and current employees- Mitsubishi Fuso and UD/Nissan Account Manager with emphasis on credit relations- Obtained higher credit authority levels- Team Captain for United Way campaign- 1999 The Associates Medium Duty Truck Division Employee of the Year

Richardson, Tx

- Disbursement Auditor; by managing the disbursement (accounts payable) with emphasis on approval authorities, procedures, and balancing- Administered the re-financing of accounts; customers with accounts at the balloon payment of their term and customers within the term to help with customer relations - Administered the transfer of equity for customers- Administered the restructuring of funds received on accounts in which insurance receivables and other additions to customers accounts were processed- Administered the setup of bankruptcy accounts within the Dallas branch- Handle all accounts involving electronic funds transfers; including the processing with banks, termination, and rejection- Handle reject reports for accounts that were restructured improperly with emphasis on researching for solutions for adjustments and corrections- Process accidental & health and credit life claims- Utilize the Dallas branch resources in helping customer relations for an 80,000 customer population- Train Customer Service Representatives transferring into Accounts Services Department

Richardson, Tx

- Performed wholesale auditing for the Dallas branch which includes over 30 different dealerships throughout the North Texas area and over $1 billion dollars in assets- Performed physical audits in which reconciliation of inventory and collection of wholesale receivables were performed- Performed non-physical audits in which reconciliation was performed through non-physical verification- Performed audits for Ford Motor Division; auditing and reconciliation of rental inventory within dealerships- Managed the training of new auditors within the Dallas branch- Developed business relations with dealer ownership and other management personnel within the dealership with emphasis on conducting Ford Credit business in a professional manner- Inspector of Record; management of all employees within the auditing team

Richardson, Tx

- Account representative for three dealerships; handling customer relations for over 2000 customers and over $60 million dollars in assets- Focused on resolving customer complaints in a timely manner- Trained and developed new employees within the Customer Service Department; Team Leader- Team Leader for Customer Service Involvement Team- Utilized branch reports and procedures to control and reduce delinquency and recognize potential loses- Performed presentations for purposes of training and customer service involvement for over 90 employees- Received several awards and recognition for customer service activities and collection activities

Mesquite, Tx

- Synthesized large amounts of data to produce accurate and complete reports for volume reconciliation purposes- Create and updated employee manuals for load planning purposes- Created many spreadsheets, graphs, tables and other presentations with the concentration of simplifying job functions for both management and co-workers- Accurately completed tasks which included updating and filing many reports and documents

Bachelor Of Business Administration (Bba), Strategic Management / Organizational Behavior

Education record