4th Source helps companies realize their digital agendas faster while saving money.Rethink IT without being limited by traditional outsourcing.Leaders in helping companies figure out their digital journey, 4th Source leverages a highly skilled U.S. based onshore team and a highly skilled nearshore team. We offer solutions ranging from Managed Services to Development Support. We currently support multiple advanced applications for SMBs and Fortune 1000 companies.

Responsible for supporting: Executive Leadership, Call Center, Marketing, Invoicing/Production, Claims, HR, Sales, Security, Restaurant, I.T., Programming/Development, Maintenance/Engineering, and Actuarial teams. Experienced on also supporting their telecom systems, basic network configuration, town hall setups, large growth rapid new build changes, imaging & inventory process, coordinating desktop support moves as well as new building implementation planning, troubleshooting desktop support applications, FTP/B2B & SQL applications support SME. Position required high level of overall technical experience, attention to detail, high energy, great teamwork, high level multitasking skills, and top level customer service.

* Troubleshooting hardware, software, and network issues for customer’s client to server environments.* Enterprise software support for our Mail Archiving, Business Antivirus, and Email Filtering software.* Well trained in troubleshooting software errors and bugs to improve our software’s capability.

IT Support Specialist III - Data Center / NOC / MIS Experience• 24/7 Monitoring/Management of Network/Data Center Operations.• Administration of IBM Managed Services; of all Production AIX and Windows Servers, and the applications/databases that reside on each server. • Interaction with Change Management and Monthly Code Moves.• Resolution/Escalation of errors to the appropriate level of support.• 24/7 escalation and coordination of multi-user outages.• Lockbox cash processing for US along with all EDI processing.• IT Security Account Administration; ID permissions, creations, updates, and deletions.• Telecom, Cisco Unity, VM, and Call Management administration.• Heavy documentation and interaction with change management.• Contributor to Sarbanes Oxley 100% compliance 4 years in a row.• IT Desktop & Helpdesk 3rd Tier Support.• Demonstrated the ability to work long hours and lift heavy weight.IT Support Specialist II - IT Desktop Support Experience • Hands-on PC assembly, repair, deployment and troubleshooting.• System protection; Identify/Remove spyware/spamware/viruses.• Identified, interpreted, and troubleshot application/system errors.• Administration of peer-to-peer and client/server relations.

IT Desktop Support Specialist II - Ast. Supervisor (1999-2003) - PC repair/support of our manufacturing lines and corporate offices.- Resolved PC/Network errors to minimize production line downtime.- Competent to troubleshoot PC errors down to component level.ICT/FVT Diagnostic Engineer (1998-1999)- Electronic Process Engineering- Analog/Digital component level diagnostics of circuit boards.- Resolved PCB errors on Cisco, Intel, Dell, Gateway, & Quantum.- Able to resolve high level PCB errors quickly minimizing downtime.