Bryon T. Patrick Email & Phone Number

Tampa, Fl

4th Source helps companies realize their digital agendas faster while saving money.Rethink IT without being limited by traditional outsourcing.Leaders in helping companies figure out their digital journey, 4th Source leverages a highly skilled U.S. based onshore team and a highly skilled nearshore team. We offer solutions ranging from Managed Services to Development Support. We currently support multiple advanced applications for SMBs and Fortune 1000 companies.

Tampa, Florida

Responsible for supporting: Executive Leadership, Call Center, Marketing, Invoicing/Production, Claims, HR, Sales, Security, Restaurant, I.T., Programming/Development, Maintenance/Engineering, and Actuarial teams. Experienced on also supporting their telecom systems, basic network configuration, town hall setups, large growth rapid new build changes, imaging & inventory process, coordinating desktop support moves as well as new building implementation planning, troubleshooting desktop support applications, FTP/B2B & SQL applications support SME. Position required high level of overall technical experience, attention to detail, high energy, great teamwork, high level multitasking skills, and top level customer service.

Clearwater, Fl

* Troubleshooting hardware, software, and network issues for customer’s client to server environments.* Enterprise software support for our Mail Archiving, Business Antivirus, and Email Filtering software.* Well trained in troubleshooting software errors and bugs to improve our software’s capability.

IT Support Specialist III - Data Center / NOC / MIS Experience• 24/7 Monitoring/Management of Network/Data Center Operations.• Administration of IBM Managed Services; of all Production AIX and Windows Servers, and the applications/databases that reside on each server. • Interaction with Change Management and Monthly Code Moves.• Resolution/Escalation of errors to the appropriate level of support.• 24/7 escalation and coordination of multi-user outages.• Lockbox cash processing for US along with all EDI processing.• IT Security Account Administration; ID permissions, creations, updates, and deletions.• Telecom, Cisco Unity, VM, and Call Management administration.• Heavy documentation and interaction with change management.• Contributor to Sarbanes Oxley 100% compliance 4 years in a row.• IT Desktop & Helpdesk 3rd Tier Support.• Demonstrated the ability to work long hours and lift heavy weight.IT Support Specialist II - IT Desktop Support Experience • Hands-on PC assembly, repair, deployment and troubleshooting.• System protection; Identify/Remove spyware/spamware/viruses.• Identified, interpreted, and troubleshot application/system errors.• Administration of peer-to-peer and client/server relations.

IT Desktop Support Specialist II - Ast. Supervisor (1999-2003) - PC repair/support of our manufacturing lines and corporate offices.- Resolved PC/Network errors to minimize production line downtime.- Competent to troubleshoot PC errors down to component level.ICT/FVT Diagnostic Engineer (1998-1999)- Electronic Process Engineering- Analog/Digital component level diagnostics of circuit boards.- Resolved PCB errors on Cisco, Intel, Dell, Gateway, & Quantum.- Able to resolve high level PCB errors quickly minimizing downtime.

Bachelor Of Science, Information Technology

Associate Of Science, Electronic Engineering Technology

Activities and Societies: Alpha Beta Kappa National Honor Society - Omicron of FloridaGraduated with Highest Honors

Telecommunications "A" School