Bryon Hand, M.Ed. (Ed Psych) Email and Phone Number
Bryon is a Senior Leader of L&D Customer Operations at Cash App, the leading mobile payment service in the US. He has over 15 years of experience delivering impact in large "purpose driven" organizations. He enjoys roles that allow him to work with teams that care deeply about the customer whether an engineer, designer, or enabler of a product, solution, or service. He is also a Fellow of the Learning and Performance Institute, a prestigious recognition for his contributions and excellence in the learning and development field.In his current role, Bryon oversees special projects for L&D and Content Operations in the areas of governance, strategy, and operations . He also partners with senior leaders and stakeholders to align learning and leadership strategies with business goals and customer needs. Previously, he worked as a Workforce Transformation Consultant at Deloitte, where he helped federal and state organizations enable a workforce for the future through learning and leadership solutions that embraced current capabilities and supported a reimagined future. Bryon is passionate about understanding how to elevate the human condition across technology, design, and strategy to change how we learn, lead, and live. He enjoys exploring new cultures, unique hotels, and having coffee with new friends.
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Strategy And Program ManagementCash AppAtlanta, Ga, Us -
Advisory Council MemberHarvard Business Review May 2024 - PresentBrighton, Ma, UsI participate in HBR research initiatives to help shape content and product development. -
Learning Operations (Content And L&D) Strategic Initiatives - 6 Month Driship.Cash App May 2022 - PresentNew York, Ny, Us
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Workforce Transformation ConsultantDeloitte Apr 2019 - Apr 2022Worldwide, OoBryon helped federal and state organizations partners enable a workforce for the future. He did this through learning and leadership solutions that embraced current capabilities, supported a reimagined future, and enabled workers to pivot due to digital and organizational disruptors. -
Learning Experience ArchitectCharter Communications Sep 2018 - Apr 2019Stamford, Connecticut, UsResponsible for the point of view of the end-to-end learning experience for customer service roles. I pioneered and innovated learning approaches and translated business requirements into human-centered learning designs. The vision was to "Do More" in service of the learner resulting in a business-centric and outcomes focused Learning & Development service. -
Principal Consultant, Organizational Development/Learning & PerformanceBmh Consulting, Llc (Practice Revealed) Oct 2015 - Sep 2018Organizational Design and Development | Process Improvement | Digital StrategyHealthcare Management Consulting, "Practice Revealed" (PR). Starting in 2015, Practice Revealed (PR) launched to help young physicians start-up and grow a medical practice. PR noticed young physicians with a vision beyond traditional career tracks needed a pathway into the business of medicine. Our approach was unique in that it combines a consultative approach that leverages expertise (clinical, legal, financial) with sustainable solutions in the areas of leadership and talent development, practice management, and business strategy. As the principal consultant, I was most proud to help Atlanta's minority-owned businesses achieve their vision - 75% of our clients were women. Key Achievements: Selected to lead a 100% management turn-around of day-to-day operations, marketing, and revenue management. Reduced overhead by 50% and stabilized operations to become financially viable within 90 days of business’ 12th month. The practice has maintained a 5-star rating for over 12 months by Healthgrades, Piedmont Hospital, and Google reviews.
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Training SupervisorUps Feb 2018 - Aug 2018Atlanta, Ga, UsTrain and coach frontline operations team members. -
Member Board Of Directors - Chair, Programming CommitteeCamp Horizon, Inc. Sep 2014 - Jan 2016Camp Horizon is a registered 501c3 public charity organization offering year-round programs to Metro Atlanta's youth in foster care. We work to restore dignity and hope to children, teens and young adults who have been abused and neglected -- empowering them to make good decisions and lead healthy, productive lives.
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Learning Strategist (Trainingpros Consultant)Suntrust Aug 2014 - Oct 2015Charlotte, Nc, UsLearning strategist for SunTrust Banks business to provide project management and learning strategy services to support a $3M IT migration to Salesforce.com. -
North American Mission Board (Urban Initiatives)North American Mission Board 2013 - Sep 2014Alpharetta, Georgia, UsProgram coordinator for a non-profit urban initiative. The organizational mission was to equip leaders to serve in the complexity and diversity of urban contexts. Responsible for training delivery, relationship management, and building a recruitment and selection process that enabled sustainable program growth. -
Chief (Division Director), Education & Curriculum [Included Professional/Faculty Development]Us Army Nov 2011 - Oct 2013Arlington, Virginia, UsServed as a civilian for 10 years; rose to the equivalent rank of Lt. Colonel.Oversee curriculum development and select components of faculty development for a global leadership education program to support 300K students and 4K teachers across 1.7K secondary institutions in the U.S. and overseas. The program contained 270 contact hours, 10+ serious games and simulations, distance learning lessons, learning plans, lesson guides, programmed co-curricular events, and strategic guidance to support program evaluation. • Led two-year transformation strategy to shift organizational culture from an operational mindset to a learning and performance mindset. Secured broad stakeholder buy-in through sustained, collaborative and resolute teamwork. Go-live for first 90 days achieved over 90% system performance success.• Managed a $3M budget for a four-year youth development program with 300K students, 4K teachers, across 1.7K secondary institutions in the U.S. and overseas; required frequent interaction with federal, state, and local representatives. -
Deputy Director, Education And CurriculumUs Army Mar 2005 - Nov 2011Arlington, Virginia, UsApplied all phases of the instructional design process; managed vendor partnerships, day-to-day division operations, established policy, oversaw program review boards.• Provided vision, leadership, and sustained technical guidance to build a hybrid "learning content" and "learning management" platform. Platform designed to be vendor agnostic with embedded student response system software – a first of its kind education industry milestone.▪ Without industry model to work from, led design and development efforts to build custom Learning Management System (LMS) containing 180 core and elective hours. Formed critical cross-agency relationships to build game simulations and re-design secondary level coursework, instructor training, interactive multimedia, distance learning. ▪ Discovered contract efficiencies for high visibility annual event to boost participation by 50% to 13K+.• As technical lead, championed benchmarking study to support massive leadership development transformation for a premier, best-in-class program with 31,000 participants. Impacted 1:1 and classroom coaching framework.
Bryon Hand, M.Ed. (Ed Psych) Education Details
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The University Of GeorgiaEducational Psychology -
Florida State UniversityMarketing
Frequently Asked Questions about Bryon Hand, M.Ed. (Ed Psych)
What company does Bryon Hand, M.Ed. (Ed Psych) work for?
Bryon Hand, M.Ed. (Ed Psych) works for Cash App
What is Bryon Hand, M.Ed. (Ed Psych)'s role at the current company?
Bryon Hand, M.Ed. (Ed Psych)'s current role is Strategy and Program Management.
What schools did Bryon Hand, M.Ed. (Ed Psych) attend?
Bryon Hand, M.Ed. (Ed Psych) attended The University Of Georgia, Florida State University.
Who are Bryon Hand, M.Ed. (Ed Psych)'s colleagues?
Bryon Hand, M.Ed. (Ed Psych)'s colleagues are Marcanthony Kemp, Meredith Richards, Rontavious Love, Tatiana Boyce, Jeff Brown, Gary A Hanson, Brian Peeler.
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