Bryoni Smith Email & Phone Number

East Sussex, England, United Kingdom

• Working towards a performance framework as set out in funding contract requirements. • Using CRM systems to capture the customer journey including funding evidence. • Reporting monthly / quarterly and yearly to achieve my yearly performance framework. • Working with local stakeholders such as JCP / Local charities / External specialist support teams. • Developing new training opportunities that upskill local people and move them close to local jobs. • Creating case studies… Show more • Working towards a performance framework as set out in funding contract requirements. • Using CRM systems to capture the customer journey including funding evidence. • Reporting monthly / quarterly and yearly to achieve my yearly performance framework. • Working with local stakeholders such as JCP / Local charities / External specialist support teams. • Developing new training opportunities that upskill local people and move them close to local jobs. • Creating case studies to showcase the support we’re providing to residents. Show less

Hastings, England, United Kingdom

• Provided comprehensive support to the housing team, effectively managing their workload and ensuring smooth operations.• Oversaw reception duties, assisting residents with inquiries and complaints, and proactively resolving issues to prevent escalation.• Managed a large garage patch in Bexhill, including applicant shortlisting, arranging viewings, facilitating new leases, terminating tenancies, coordinating repairs, and organizing lock changes.• Executed CRM tasks, including mail… Show more • Provided comprehensive support to the housing team, effectively managing their workload and ensuring smooth operations.• Oversaw reception duties, assisting residents with inquiries and complaints, and proactively resolving issues to prevent escalation.• Managed a large garage patch in Bexhill, including applicant shortlisting, arranging viewings, facilitating new leases, terminating tenancies, coordinating repairs, and organizing lock changes.• Executed CRM tasks, including mail merges, handling low-level antisocial behaviour (ASB) cases on ReACT, and updating resident information in MRI Orchard.• Took ownership of resident concerns, offering guidance and, when necessary, directing them to appropriate departments for resolution. Show less

Education record

Education record

Gcse - 1 A, 6 B'S And 3 C'S (English B, Maths C)