Bryon Pierce Email & Phone Number

Lehi, Ut, Us

American Fork, Utah, United States

• Responsible for assisting dental practices with technical issues or questions relating to computer hardware and software offerings. • Duties include taking phone calls from customers and communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing software on their computers. • I specialized in Henry Schein One's patient contact and patient loyalty software and with customers Practice Management… Show more • Responsible for assisting dental practices with technical issues or questions relating to computer hardware and software offerings. • Duties include taking phone calls from customers and communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing software on their computers. • I specialized in Henry Schein One's patient contact and patient loyalty software and with customers Practice Management Systems. I assisted Dental practices with troubleshooting electronic insurance claims issues, Software installations and implementations. Show less

United States

• Worked various analytical and data mining and research task at my brother's family-owned business.

Lindon, Utah, United States

Henry Schein Practice Solutions Ensign Group International • Communicated with customers on issues with software and network concerns.• Responsible for in-bound customer interactions and remote support through Beyond Trust support software.

Cottonwood Heights, Utah Area

• Collected and gathered historic training history of all required safety and health courses and testing results for all 3,000 plus employees worldwide.• Created and designed Microsoft SQL database to be able to accommodate the training and certification requirements for 26 countries and 6 languages.• Normalized the data from dozens of data formats and legacy systems.• Transfered the Data into a central SAP Success Factor product.• Insured data integrity in line with Dyno… Show more • Collected and gathered historic training history of all required safety and health courses and testing results for all 3,000 plus employees worldwide.• Created and designed Microsoft SQL database to be able to accommodate the training and certification requirements for 26 countries and 6 languages.• Normalized the data from dozens of data formats and legacy systems.• Transfered the Data into a central SAP Success Factor product.• Insured data integrity in line with Dyno Nobel's (Manufacturer of dynamite and demolition explosives) highest safety standards. Show less

Pleasant Grove, Utah, United States

• Utilized Microsoft Azure SQL to analyzed sales and website traffic performance of online e-commerce site.• Developed key processes and reporting of of vital up to the minute sales and traffic data.• Created and maintained inventory databases for over 10,000 seperate SKUs.• Using SQL SSRS Designed and engineered processes and equipment, doubling processing efficiency and enhancing team members work.

Salt Lake City, Utah, United States

• Using Microsoft SQL Server and SSRS created executive level reports on call and chat agents performance.• Collaborated with clients on designing meaningful reporting based on clients needs and requirements in several formats including Excel, PDF and XML.• Integrated SQL SSIS with Avaya call and skill routing data from several international call centers.• Created and designed workforce management software specifically designed to predict agent attendance using historical data… Show more • Using Microsoft SQL Server and SSRS created executive level reports on call and chat agents performance.• Collaborated with clients on designing meaningful reporting based on clients needs and requirements in several formats including Excel, PDF and XML.• Integrated SQL SSIS with Avaya call and skill routing data from several international call centers.• Created and designed workforce management software specifically designed to predict agent attendance using historical data. This software tracked various data points including regional holidays, time of sunrise, agents past attendance, agent commute distance, major sporting events, weather forcast, daylight savings, vacation request and other data points.• Worked directly with executives at Adobe, AT&T, Accenture, Expedia, FedEx, SanDisk and Microsoft. Show less

South Salt Lake, Utah, United States

• Created and managed custom tools and in-house applications for mid-sized financial companies using Microsoft SQL Server and Microsoft Access.• Developed web applications and reporting tools using Ruby on Rails framework and technology.• Created a custom CRM and billing application for a major account receivables finance company.

Salt Lake City, Utah, United States

• Specialized in creating business intelligence web products for leading automotive retail site.• Using Microsoft SQL Server responsible for writing stored procedures and functions, creating tables and views, and overseeing data architecture. • Produced the core data structure for first of its kind in-house Vehicle Identification Number (VIN) decoding software.