Bryon Pierce Email & Phone Number

American Fork, Utah, United States

• Responsible for assisting dental practices with technical issues or questions relating to computer hardware and software offerings.
• Duties include taking phone calls from customers and communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing software on.
• I specialized in Henry Schein One's patient contact and patient loyalty software and with customers Practice Management… Show more
• I specialized in Henry Schein One's patient contact and patient loyalty software and with customers Practice Management Systems. I assisted Dental practices with troubleshooting electronic insurance claims issues.

United States

• Worked various analytical and data mining and research task at my brother's family-owned business.

Lindon, Utah, United States

• Henry Schein Practice Solutions Ensign Group International
• Communicated with customers on issues with software and network concerns.
• Responsible for in-bound customer interactions and remote support through Beyond Trust support software.

Cottonwood Heights, Utah Area

• Collected and gathered historic training history of all required safety and health courses and testing results for all 3,000 plus employees worldwide.
• Created and designed Microsoft SQL database to be able to accommodate the training and certification requirements for 26 countries and 6 languages.
• Normalized the data from dozens of data formats and legacy systems.
• Transfered the Data into a central SAP Success Factor product.
• Insured data integrity in line with Dyno… Show more
• Insured data integrity in line with Dyno Nobel's (Manufacturer of dynamite and demolition explosives) highest safety standards. Show less

Pleasant Grove, Utah, United States

• Utilized Microsoft Azure SQL to analyzed sales and website traffic performance of online e-commerce site.
• Developed key processes and reporting of of vital up to the minute sales and traffic data.
• Created and maintained inventory databases for over 10,000 seperate SKUs.
• Using SQL SSRS Designed and engineered processes and equipment, doubling processing efficiency and enhancing team members work.

Salt Lake City, Utah, United States

• Using Microsoft SQL Server and SSRS created executive level reports on call and chat agents performance.
• Collaborated with clients on designing meaningful reporting based on clients needs and requirements in several formats including Excel, PDF and XML.
• Integrated SQL SSIS with Avaya call and skill routing data from several international call centers.
• Created and designed workforce management software specifically designed to predict agent attendance using historical data… Show more
• Created and designed workforce management software specifically designed to predict agent attendance using historical data. This software tracked various data points including regional holidays, time of sunrise, agents.
• Worked directly with executives at Adobe, AT&T, Accenture, Expedia, FedEx, SanDisk and Microsoft. Show less

South Salt Lake, Utah, United States

• Created and managed custom tools and in-house applications for mid-sized financial companies using Microsoft SQL Server and Microsoft Access.
• Developed web applications and reporting tools using Ruby on Rails framework and technology.
• Created a custom CRM and billing application for a major account receivables finance company.

Salt Lake City, Utah, United States

• Specialized in creating business intelligence web products for leading automotive retail site.
• Using Microsoft SQL Server responsible for writing stored procedures and functions, creating tables and views, and overseeing data architecture.
• Produced the core data structure for first of its kind in-house Vehicle Identification Number (VIN) decoding software.