Employer Liaison
Greenwood, South Carolina, United States
• Maintain a positive corporate image of Occupational Health Services and Self Regional Healthcare by providing clients and affiliated company accounts with the highest level of customer service• Assure that proper channels of communication between the account and internal areas of OHS are effectively maintained and utilized• Provide accounts with courteous and timely responses to account inquiries and correspondence• Support the Director in the management of the sales territory, efficient and timely renewal of existing accounts, research and find resolutions for utilization and billing problems, and coordinate internal activities• Identify, research, and recommend solutions to various operational problems within areas of individual position responsibilities• Maintain accurate records of service activities in compliance with set standards• Provide monthly account reports regarding companies contacted, status and needs of the account and any problems, concerns, needs, etc., that are identified• Identify, research, and recommend solutions to various operational problems within areas of OHS• Establish and maintain client company profiles for all active and inactive accounts within the OHS service area• Drive growth for the department by onboarding 100+ new customers and increasing utilization of services by an average of 15%