Dedicated and versatile Local Government Professional, with 5 years of data aggregation, management, and presentation experience with an additional 2.5+ years of case management experience. Skilled in the use of Microsoft Excel and PowerPoint to report agency goals and metrics. Experienced in supporting Administrative and IT functions to optimize business processes, as well as staff training, development, and performance management.Determine operational accountabilities and expectations, set priorities and planning in collaboration with the Health and Human Services Executive Team, Assistant CRC Director, program management staff, and community partners to ensure holistic service delivery. Participate in development and ensure compliance with operating policies and procedures forfunctional areas, ensuring consistency with both federal and state regulations. Establish and maintain hiring, training and ongoing development standards for all positions and ensure adequate staffing levels for equitable workloads and customer service standards. Supervises and manages Quality and Training staff who are responsible for quality assurance, mentoring, supporting eligibility programs, systems trainings, New Employee Orientation, MeckEDU Administration, and other specialized trainings. Initiate and establish collaborative relationships with both Health and Human Services (HHS) department and community partner staff, providing input and feedback for integrated governance of agency services and partnerships. Responsible for designing or prescribing training content for staff across Departments within the CRC.
Listed skills include Public Speaking, Social Media, Powerpoint, Microsoft Office, and 17 others.