Bryson Dean Email & Phone Number

Culver City, California, Us

- Lead a high-performing team of employees and vendors to deliver on thousands of research studies per year.-Responsible for technical (SQL, R, Python, and Java) and traditional (Q and SPSS) deliverables for quantitative and qualitative deliveries. - Drive traditional market research initiatives and develop a roll out strategy for innovative AI and machine learning solutions.- Ensure seamless day-to-day operations and align efforts with long-term strategic goals focused on cost reduction and enhancing deliverable quality.- Manage an annual budget of $6 million while delivering on approximately $100 million in revenue.- Collaborate closely with data science, engineering, research, and commercial teams to ensure integrated and effective operations.- Implement strategic cost-saving measures to improve operational efficiency and quality of deliverables.- Foster a culture of innovation and continuous improvement within the team and across vendor partnerships.

Culver City, California, Us

•Management of multi-million dollar budget, delivering products in 8 countries with more than 80 associates across three 24/7 shifts.•Transitioned key ad monitoring work from a 3rd party vendor to an in house onshore/offshore hybrid model in under 4 months.•Working closely with Chief Product and Chief Strategy officer on direction of product and processes.•Identified and worked with 3rd party software team to develop AI tools to augment team members.•Maintained the lowest attrition rates in the company.•Expanded remote operations in the U.S.A. and created teams in Mexico and India.•Self-taught google scripts and other programming languages to automate key business processes and build POC tools for development requirements.•Performing employee reviews and developing corrective action plans if needed.•Working with the executive team to set company performance goals.•Cultivating & providing opportunities for rising talent within the organization.▪️Leadership▫️Program Management▪️Project Management▫️Management▫️Customer Service▪️Business Strategy▫️Strategy▫️Marketing▫️Team Building▪️Negotiation▫️Executive Management▪️Sales▫️Data Analysis▪️Finance▫️Mergers & Acquisitions (M&A)▪️Objectives and Key Results▫️Cross-Functional Team Leadership▪️Process Improvement▫️Strategic Planning

Rhinebeck, Ny, Us

•Lead transition of operations unit out of Nielsen into Phoenix Marketing International.•Managed and monitored operational procedures of 70+ associates.•Restructured Operations team to operate in new organization with a more client centric focus.•Modernized corporate operations…Instituted RPA and machine learning technologies; Reduced operations team size by more than 30% while taking on new work and clients.•Delivering EBITDA savings through consolidation of tools, services, and processes.•Designing and customizing technological systems and platforms to improve employee experience through legacy application sunsetting, system re-writes, and new technology deliveries.

New York, Ny, Us

In this role, I managed and monitored operational procedures of 200+ associates across five domestic and international locations, controlled product deliveries across 12 countries on daily and weekly basis, which delivered $90M annual revenue and set budget of $10M for business. I coordinated in sales presentations to clients globally across US, UK, and Canada.➥ Collaborated with HR and management team to improve associate engagement by 20% (Measured using Gallup Q12 questionnaire), leading to a reduction in attrition from 15% to 5%.➥ Reduced revenue loss, lack of client focus, and increased 8% contract renewals by executing effective organizational changes.➥ Led the launch of campus recruiting at out of state university to increase incoming talent.

New York, Ny, Us

Responsible for large client delivery team focused on classification, creation, and quality assurance - Strategic direction for front line management- Daily, weekly and monthly client deliverables- Financial management and reporting for multiple cost centers- Overall process health for multiple client delivery processes

New York, Ny, Us

Here, I planned $1.5M budget and delivered services in management of operational procedures of 20 associates and deliveries of products across 12 countries. I produced reports regarding operational control measures, including volume, cost, quality, and cycle time.➥ Successfully increased 30% quality and efficiency of business by implementing process improvement activities.➥ Improved performance of 22 direct reports and 30 indirect offshore team members by providing appropriate guidance.

New York, Ny, Us

-Review, update, and approve Business Requirement and Technical Design documents for global product initiatives following Six Sigma tollgate practices.-Create and implement new procedures for new and legacy operation teams.-Evaluate resource capacity for legacy and new products within the operations team and implement process improvements to follow lean practices while increasing output.-Perform user acceptance testing of new system enhancements and product tools.-Manage offshore resources for every day operational procedures on legacy and train resources to produce proof of concept deliveries.-Work cross-functionally with Development, Measurement Science, Engineering, and Product Leadership teams to monitor legacy products and implement controls for continued stability.-Develop monitoring of Key Performance Indicators and report out regularly to leadership teams on program health.

New York, Ny, Us

-Coordination of global resource schedules and tasks.-Achieved 100% on –time delivery past 2 years of deliverables.-Implement cross training plans.-Assess individual team member’s strengths and identify improvement opportunities.-Manage and assist in implementation of new business projects for multiple teams.-Communicate challenges in process execution and responses to client inquiries.-Analyze team performance data and present to leadership on team activities.

New York, Ny, Us

- Automated Power Point reporting using Visual Basic and excel logic to convert data tographs, and implemented intelligent referencing to create automatic summarizations of data.- Assisted with developing SQL database solutions for more accurate reporting.- Efficiently managed deadlines on multiple products, allowing for dramatic reductions indelivery times.- Created custom data analytics providing actionable data to key Telecom clients- Performed market research analysis, monitoring trends month over month for multiple clients,in order to give meaningful insights into their products.

New York, Ny, Us

- Automated Excel Scorecard reporting, using pivot tables and referencing tools, to optimizethe time it takes to create and quality check data, before delivery to Fortune 500 clients.- Acted as a team leader by testing and aiding in the development of new products by refiningSQL coding, creating documentation, and producing feedback to product leadership forcheckpoint meetings. Researched and presented successful process improvements that were implemented and,reduced cycle time throughout multiple products.- Received multiple recognitions from managers and an additional recommendation fromproduct leadership requiring approval from multiple levels of management.- Created custom scripts in SPSS to provide key data for use in downstream processes withinNielsen.

Basic tax preparation and data entry position.

Minor In Information Systems Management And Management, Management & Ism

High School