Bryttnye Dutton Email & Phone Number

Cottage Grove, Mn, Us

Edina, Minnesota, United States

Edina, Minnesota, United States

Burnsville, Minnesota, United States

Established the E-commerce Customer Experience team to support multi-channel sales and the customer experience. Direct responsibility for and successfully led 28 team members within 3 business groups including E-Commerce Customer Experience, Customer Care, and Fraud Prevention. Built, presented, and launched business cases to improve efficiencies across all direct business channels.

Burnsville, Minnesota, United States

Developed, motivated, and coached a team of inside sales representatives to increase engagement, productivity, sales close rate, and revenue. Conducted monthly call calibration meetings to ensure quality assurance was at or above 95% compliance. Influenced team to achieve set daily, monthly, and quarterly sales goals. Assessed skill gaps for employees and developed training courses to meet identified needs. Created and implemented an enhanced training program for the Contact Center. Lead training efforts for the Inside Sales Team.

Burnsville, Minnesota, United States

Developed strong relationships with customers and prospects to facilitate open discussions of needs and how Northern Tool products would fit specific applications. Prepared and delivered timely cost proposals; closed business for delivered quotes. Investigated and efficiently resolved customer questions and challenges empathetically and professionally. Effectively managed a high volume of inbound and outbound customer calls. Developed and continually refined knowledge of Northern Tool’s products and services to meet customers’ needs confidently and creatively within the scope of product offerings. Consistently exceeded all monthly and quarterly margin goals.

Minnesota, United States

Minneapolis, Minnesota, United States