Bryan J. Weinstein Email & Phone Number

Barrington, Il, Us

Chicago, Illinois, United States

Created a Multi Channel Customer Service Department through installation of ZenDesk while increasing the number of customer interaction managed to over 500 per day.Managed Human Resources Department, including Multi State HR Compliance, 401K Management, Employee Reviews and Career Enrichment Programs.Achieved a 30% reduction in employee turnover by developing targeted retention programs.Boosted operational productivity by 15% by implementing innovative process improvements.Enhanced recruitment efficiency, decreasing time-to-hire by 25%.

Greater Chicago Area

Expanded portfolio resulting in a $2 million revenue increase by collaborating with 3 start-up companies in the Short Term Lending Industry.

Greater Chicago Area

Managed a team of 50+ call center agents (Inbound & Outbound) to efficiently handle over 500,000 calls annually.Enhanced loan approval rates by 25% by streamlining evaluation processes and enhancing training programs.Reduced operational costs by $1 million annually by creating call center strategies with needs assessments, capacity planning, cost/benefit analysis and documentation of processes, key performance indicators, and technology infrastructure.Implemented Loan Lead Management, Loan Operations and Automated Dialer Solutions (Insight/DecisionCloud, EPIC Loan Software, Five9, respectively).Copy Writing and implementation of 25+ marketing campaigns including Email, SMS, Web Banner, Print Display, Direct Mail, Trade Show Booth, Website and Outbound Calling Scripts. Non-marketing copywriting included Product Explanations, Customer Service Responses and Rebuttal Books.

Chicago, Il

Led planning, design, implementation and daily operations management of a multi-site loan & collections communication center with 250+ employees focused on short-term loans and collections.Decreased Sales Transaction Time Funnel From 240 Minutes to 75 Minutes from initial lead capture to successful loan approval (subject to the customer’s credit approval) through the implementation of SaaS solutions and integration of services.Reduced First Payment Default Rate from 32% to 22% through the implementation of data modeling and scoring leads.Copy Writing and implementation of 200+ marketing campaigns including Email, SMS, Web Banner, Print Display, Direct Mail, Trade Show Booth, Website and Outbound Calling Scripts. Non-marketing copywriting included Product Explanations, Customer Service Responses and Rebuttal Books.Boosted Loan Agreement delivery efficiency by 25%, resulting in annual cost savings of $2 million.Improved customer satisfaction scores by 45%, resulting in a 10% increase in client retention rates.

Oak Brook, Illinois

Chicago, Il

Associate Of Arts (Aa), Business & Marketing

Bachelor Of Arts - Ba, Marketing & Advertising