At the ISU Alumni Center I am responsible for planning, coordinating, and executing meetings and events for the Alumni Center. I work with events that are held by the Alumni Association, Iowa State University, student organizations, and the general public that include meetings, conferences, wedding ceremonies/receptions, banquets, and special events. I also coordinates event setup and execution. I work directly with clients, negotiates contracts/rates, which includes working with vendors and caterers, billing clients, updating and maintaining records (including electronic scheduling system) and preparing event reports for all activities held at the Alumni Center. I also work with and lead up to 10 event staff student employees who assist with the set up and tear down of our events.To be successful, I have to utilize my excellent customer service, as well as my written and verbal communication skills. I have the ability to juggle multiple projects concurrently to meet deadlines, solve problems, and make sound decisions. Outstanding organizational skills and strong attention to detail are also needed in order be effective in this role.I have a hand in all of the marketing for the ISU Alumni Center, including but not limited to blogging, social media, sales blitz and more. I have created new documents to assist our department in becoming more efficient. I have helped create policies to make more-precise guidelines that are easier for our staff and clients to understand. I have created and participated in sales calls to past clients as well as analyzed competitors to ensure we are staying at the top of the market in service and offerings while staying priced correctly.I have been on the STAR Team (staff time and recognition) for the last year, and this year, I have been asked to chair the committee. We put on different staff appreciation events, my favorite being our Winter Staff Olympics of 2018, out-of-work get-togethers, as well as birthday celebrations.

During my time with CSC, I performed risk assessments during each shift, communicated with large numbers of patrons for directions, parking, and safety before, during and after events and peacefully resolved conflicts between patrons.

Within my time at the Iowa State Alumni Center, I had multiple titles ranging from Event Staff, Event Staff Shift Lead, to Events Intern. Throughout these titles I coordinated a variety of events including weddings, meetings, conferences, banquets, student and university events from the very beginning stages to execution and follow up. I have supervised fellow staff members while transforming rooms to our clients specifications. I have been the on-site contact for various clients and problem-solved before issues came to the clients attention. I have drafted agreements, invoices banquet event orders and diagrams. I also assisted with accounting procedures and various office duties. I led the training of new staff members on our policy and procedures, audiovisual equipment, and catering processes.

Responsible for maintaining a clean, neat desk and drawer space, accurately handling cash, maintaining high levels of customer service. Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and ATM deposits; answering questions in person or on telephone. Records transactions by logging cashier's checks and other special services; preparing currency transaction reports. Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; and directing customers to a branch representative. Maintains customer confidence and protects bank operations by keeping information confidential.

Managed weekly concert details, contracts and permits in a fast-paced environment. Worked on day-of coordination for weekly weddings. Created signage, press releases and other promotional documents for a wide-range of events with positive turn outs. Planned, promoted, and executed multiple events with one other person. Assisted with all social media web analytics and engagements daily. Created multiple surveys for different areas of the company and used the results to inspire and create change in policies.

Sales: Monthly sales averaging at over $400 per hourCustomer Service: Interacted with Customers on a daily basis. Excellent communications skills and problem solving required to complete sales. Merchandising products and working knowledge of current trends in order to communicate with potential clients.