Brian Salagaj Email & Phone Number

Portsmouth, New Hampshire

* Create and manage policy and procedures for the Client Reservations Department* Manage client relationships and handle issue resolutions to maintain a high level of customer service with our clients* Acts as a liaison for the Flight Operations Department with IT to implement new technology and system enhancements to improve service to our clients

Portsmouth, NH

* Oversee Flight Operations Department that manages 35 PC-12 Turboprops and 3 400XTi Jet aircraft and over 150 Pilots* Manage Customer Service and Logistics Call Center* Provide a high level of customer service to C Level Executives to meet their transportation needs* Creating and maintaining Flight Operations Center manual in accordance with 14 CFR Part.

Portsmouth, NH

* Scheduling a fleet of 35 PC12 aircraft and over 100 crew members* Contracting outside charter operators to handle excess demand of the fleet* Assisting with new hire orientation and on the job training* Communicating with crew members, scheduling, owner services and Maintenance Control in an efficient and timely manor* Verifying all flights are operated.

New Haven, CT

• Conducted ramp operations such as Hazmat handling, aircraft towing, as well as deicing aircraft
• Performed fueling of private, corporate, and airline aircraft
• Conducted daily checks on fuel farm and fueling trucks

New Haven, CT

• Counseled employees dealing with interpersonal conflicts
• Assisted Manager with hiring process and reference checks
• Provided direction, guidance, training and assistance to agents
• Managed all operational aspects of the station including Security procedures, training, record keeping, and aircraft handling
• Communicated with and maintained a working relationship with the local branches of the TSA, FAA and airport management
• Maintained station operational records and personnel files