Brenda Salinas Email and Phone Number
Brenda Salinas work email
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Brenda Salinas personal email
Brenda Salinas is a Area Manager Network Customer Service Center at AT&T. She possess expertise in microsoft office, powerpoint, outlook, excel, customer service and 4 more skills.
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Area Manager Network Customer Service CenterAt&TDallas, Tx, Us
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Area Manager Network Customer Service CenterAt&T Feb 2017 - PresentDallas, Tx, Us• Lead team of 10 co-located managers in Dallas, TX who manage on average 7k customer orders for 1k field technicians in Austin, San Antonio, & West Texas markets.• Transform dispatchers to optimization analysts. Executed ~56 projects designed to pivot role function & skills to identify problems, analyze data, & collaborate to develop and implement customer-impacting solutions. • Developed and implemented a quality assurance program designed to gauge and grade manager performance • Mobilize integration initiatives to improve customer experience and operational efficiency. • Track KPIs against targets for customer success. Monitor and provide support via internal chat application (3k monthly inbound contacts).• Encourage innovation in processes, resulting in process automation with $65 savings annually. -
Senior Project Program ManagerAt&T Jul 2014 - Feb 2017Dallas, Tx, Us• Led strategic initiatives to effectively enhance performance management employee development. Resulted in organization wide program and served as key contributor to revamp of AT&T’s larger performance management system. • Collaborated with VP+ team to define mission and vision for new automation organization (CDO), resulting in alignment of 20+ employee org for annual strategy.• Developed a communication plan to engage all stakeholders’ operations and business partners with opportunities to leverage the Data Office Solutions. • Managed planning process for chief data team including ongoing communications, staff meetings, quarterly reviews, annual planning process.• Designed & developed organizational communications plan including organizing logistics, managing media asset creation, and developing content for manager all hands.
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Manager - Network Customer Service Center - U-Verse Leadership ProgramAt&T Jun 2011 - Jul 2014Dallas, Tx, Us• Provided coaching, development, and supervision to a team of 30 union-represented dispatchers in a business call center environment. • Collaborated with multiple teams to develop standardized and streamlined methods and procedures for call center employees.• Established training curriculum for team leads for the center to help develop new skill sets such as Excel, PowerPoint, and resume workshops. • Monitored inbound calls/chats to improve quality, minimize errors and track center performance (average handle time and grade of service). • Managed hiring and on-boarding of new employees
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Management InternRoss Stores Jun 2010 - Aug 2010Dublin, Ca, Us• Met or exceeded daily sales goals • Supervised sales team and trained new associates• Quickly learned Ross’ business model to analyze reports to manage day to day operations. • Executed in-store merchandising according to corporate guidelines. -
Conference InternEwomennetwork Jun 2009 - Aug 2009Dallas, Texas, UsAssisted with event planning for annual conference.Examined member database to ensure accuracy of annual payments.Confirmed VIP member conference arrangements. Provided quality customer service to members and visitors.
Brenda Salinas Skills
Brenda Salinas Education Details
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Southern Methodist UniversityCorporate Executive Development Program (Cedp) -
UdacityData Foundations
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University Of Texas At TylerManagement
Frequently Asked Questions about Brenda Salinas
What company does Brenda Salinas work for?
Brenda Salinas works for At&t
What is Brenda Salinas's role at the current company?
Brenda Salinas's current role is Area Manager Network Customer Service Center.
What is Brenda Salinas's email address?
Brenda Salinas's email address is bs****@****ler.edu
What schools did Brenda Salinas attend?
Brenda Salinas attended Southern Methodist University, Udacity, University Of Texas At Tyler.
What skills is Brenda Salinas known for?
Brenda Salinas has skills like Microsoft Office, Powerpoint, Outlook, Excel, Customer Service, Microsoft Excel, Call Center, Telecommunications, Customer Satisfaction.
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