Brenda Salinas Email & Phone Number

Dallas, Tx, Us

Dallas, Tx, Us

• Lead team of 10 co-located managers in Dallas, TX who manage on average 7k customer orders for 1k field technicians in Austin, San Antonio, & West Texas markets.• Transform dispatchers to optimization analysts. Executed ~56 projects designed to pivot role function & skills to identify problems, analyze data, & collaborate to develop and implement customer-impacting solutions. • Developed and implemented a quality assurance program designed to gauge and grade manager performance • Mobilize integration initiatives to improve customer experience and operational efficiency. • Track KPIs against targets for customer success. Monitor and provide support via internal chat application (3k monthly inbound contacts).• Encourage innovation in processes, resulting in process automation with $65 savings annually.

Dallas, Tx, Us

• Led strategic initiatives to effectively enhance performance management employee development. Resulted in organization wide program and served as key contributor to revamp of AT&T’s larger performance management system. • Collaborated with VP+ team to define mission and vision for new automation organization (CDO), resulting in alignment of 20+ employee org for annual strategy.• Developed a communication plan to engage all stakeholders’ operations and business partners with opportunities to leverage the Data Office Solutions. • Managed planning process for chief data team including ongoing communications, staff meetings, quarterly reviews, annual planning process.• Designed & developed organizational communications plan including organizing logistics, managing media asset creation, and developing content for manager all hands.

Dallas, Tx, Us

• Provided coaching, development, and supervision to a team of 30 union-represented dispatchers in a business call center environment. • Collaborated with multiple teams to develop standardized and streamlined methods and procedures for call center employees.• Established training curriculum for team leads for the center to help develop new skill sets such as Excel, PowerPoint, and resume workshops. • Monitored inbound calls/chats to improve quality, minimize errors and track center performance (average handle time and grade of service). • Managed hiring and on-boarding of new employees

Dublin, Ca, Us

• Met or exceeded daily sales goals • Supervised sales team and trained new associates• Quickly learned Ross’ business model to analyze reports to manage day to day operations. • Executed in-store merchandising according to corporate guidelines.

Dallas, Texas, Us

Assisted with event planning for annual conference.Examined member database to ensure accuracy of annual payments.Confirmed VIP member conference arrangements. Provided quality customer service to members and visitors.

Corporate Executive Development Program (Cedp)

Nanodegree, Data Foundations

Bachelor Of Business Administration (B.B.A.), Management