Bruce Sanders Email & Phone Number

Denver, Colorado, United States

• Receive, review, and process maintenance requests from internal stakeholders and external partners, ensuring accurate and timely handling.
• Assess maintenance requests to determine potential damage claims and coordinate investigations with the Non-Energy HSE Manager.
• Utilize a preferred vendor list to identify and select appropriate repair vendors, ensuring cost-effective and efficient solutions.
• Prioritize maintenance tasks based on urgency and impact on operations, avoiding unnecessary dispatches and reducing costs.
• Maintain detailed records of maintenance activities, costs, and vendor interactions to support operational transparency and efficiency.

Denver, Colorado, United States

Functioned as a member of the Business Process Management team in the capacity to handle and resolve escalated calls and complex cases on behalf of members. Conducted member outreach when issues are resolved. Ensured that service standards are achieved. Utilized monitoring and tracking systems as well as recommended process changes and enhancements..

Denver, Colorado, United States

• Effectively address and resolve escalations, intricate data modifications, and complex issues originating from CSR's, training department, and management peers within the On-exchange line of business.
• Collaborated seamlessly with external business partners such as the MACE team, HPS, state exchanges, and the Department of Managed Health Care, ensuring the timely, efficient, and comprehensive handling of member.
• Offered guidance and constructive feedback to CSR's, collaborating with Team Managers to enhance performance and facilitate continuous development in the context of the On-Exchange operations.
• Actively supported Team Managers by participating in team meetings and huddles, delivering current and relevant information to contribute to the team's ongoing success.

Denver, Colorado, United States

• Guaranteed high levels of customer satisfaction and retention by delivering precise, reliable, and timely information to members, providers, and KP employees.
• Cultivated positive customer interactions, resulting in the successful resolution of all customer complaints.
• Sustained current and comprehensive knowledge of healthcare, including Kaiser Permanente's policies, regulations, and practices, through the utilization of the Customer Repository Information System.

Denver, Colorado, United States

• Handled inbound telephone inquiries from patients, recorded appointment details, directed calls to the designated personnel based on established protocols, and efficiently coordinated the scheduling of medical service.
• Cultivated positive rapport and established collaborative relationships with members and patients.

Aurora, Colorado, United States

Spearheaded the seamless and accurate configuration and continuous management of customer accounts within the customer relationship management system (InVision database program).Facilitated the training and on boarding of new departmental hires, assuming a pivotal role as a subject matter expert in customer account setup.Leveraged expertise to.

Aurora, Colorado, United States

Provide end-to-end support for B2B online ordering platform, addressing technical issues, assisting users, and ensuring smooth order processing.- Collaborated closely with IT and development teams to diagnose and resolve technical glitches, ensuring minimal disruption to online ordering functionality.- Served as the primary point of contact for B2B.

Aurora, Colorado, United States

Handling incoming calls to provide comprehensive assistance to both internal and external customers regarding orders, delivery status, and addressing complaints. Proficiently utilizing various software programs including E-Gain, Salesforce, InVision, E-Way, and others. Maintaining exceptional Quality Assurance scores consistently exceeding 90%. Garnered.