Brian Sawchuk Email & Phone Number

Calgary, Alberta, Canada

• Efficient Help Desk Management:
• Prioritize and resolve Help Desk requests promptly.
• Focus on enhancing client retention and satisfaction.
• Ensure the functionality of service-related tools and continuous improvement.
• Team Leadership and Communication:
• Lead technical staff, fostering open and honest communication.

Calgary, Canada Area

• Manage the implementation of various size and types of projects including PC replacements, hardware, and software upgrade deployments and networking upgrades
• Manage the escalation and resolution of service issues
• Provide Microsoft Azure client support
• Provide daily support of Microsoft Office 365 environments
• Support ADSync to synchronize the local domain user to the Microsoft Portal
• Create and present project proposals for clients

Calgary, Canada Area

• Provide leadership and technical support for Calgary’s fastest growing IT service provider.
• Provided day-to-day support for 50+ companies;
• Enhanced client experience by providing support and troubleshooting issues for servers, PC’s and any other computer related items;
• Streamlined company operations by managing schedules of field technicians;
• Provided hands on support for clientele as required;
• Applications used include: Office 365 Portal, Jive Phone Systems, Adobe Teams licensing, Synnex Purchasing and many more.

Calgary, Canada Area

• Leader of a three person team supporting 300+ users, leading the team on several large scale projects with a proven track record of success.
• Ensured company success by deploying and managing company laptops;
• Maintaining critical communication by deploying and maintaining Cisco IPT systems;
• Provided and set up wireless mesh to ensure seamless connectivity and communication for the office;
• Assisted in the compliance of company IT policies;
• Welcomed new hires and contractors by running new hire orientations;

Calgary, Canada Area

• Ensured adherance to company policy by completing a major project closeout of all IT related aspects;
• Maintained steady line of communication with upper management to provide daily support;
• Organized and managed office relocation for over 100 people;
• Managed terminations, office moves and relocations for all site employees.

Calgary, Canada Area

• Recruited to provide technical leadership in a fast paced engineering environment for a multitude of users while training and motivating staff for success.
• Provided guidance and leadership for six offices in southern Alberta;
• Streamlined daily operations by ensuring all incidents were handled in a timely and professional manner;
• Ensured adherence with company regulations by maintaining policies and procedures;
• Captured SLA and feedback from users of all levels;
• Procure new and relevant software for all offices, maintaining an excellent user support system;