Business process managers improve overall performance by monitoring and managing procedures within a business to ensure team achieves its goals. This involved designing, implementing, monitoring, evaluating and controlling business processes. As a business process manager, frequently introduced innovative new practices into business processes to help the customer progress forward. These practices all impacted work outcomes and supported the organization in achieving its goals with its mission partners.• Oversaw the transition and development from Confluence to 24/7 operational public facing website. Lead the efforts to migrate all information to the website. The user-friendly site allowed customer’s mission partners to more effectively access information, instructions, and processes. • Drafted and successfully transmitted many outgoing announcements for customer requirements. All were sent using email and newsletters to keep those informed-on changes and happenings.• Created technical and user documentation to a high standard and backup files to ensure instant recovery. • Scheduled and planned “Lunch and Learn” training sessions for mission partners. These lessons provided top notch refreshers and included post lesson Q & A.• Established surveys as part of a follow-up to customer’s training. Learned to create surveys through Poll Vault and results provided senior leadership on ways to improve training.• Compiled weekly highlight reports for both customer teams. The reports were sent weekly to senior leadership for review and understanding of the current tasks at hand and their progression. • Developed and maintained positive relationships with stakeholders, resulting in successful project outcomes and increased collaboration.

• In-Active service member at the Navy Operational Support Center, Washington, DC – Submarine Operations Group 2• Provided mission-capable support to the Fleet in Submarine Communications Support throughout the full range of operations from peace to war• Supported COMSUBPAC during Pacific Fleet Operations - 5 years in a row• Executed 3 US NORTHCOM General Officer Battle Staff training events as part of 2018 Reserve Annual Training. During the training events, displayed flawless execution as a USNORTHCOM communications officer and assisted the Command with validating critical US nuclear command and control capabilities.

• Researched properties' demographics and market conditions to determine which are favorable for rehabilitation in order to purchase for investment purposes.• Managed tenant relations.• Responsible for asset management, proactive risk management on all properties and identifying any & all ways to increase equity and cash flow. • Negotiated with vendors and contractors for supplies and services.• Ample experience working with lenders, appraisers, and underwriters. Actively managed properties for 9+ years.• Collected rent and coordinated maintenance for hurricane damage via telephone/email.

The Facility Operations Center provides its government customers with the best customer experience primarily through 24x7x365 proactive monitoring and support resolution for the ADC Data Center Physical Infrastructure. As an engineer, served as a facilitator for all Large-Scale Events and routinely audit the environment to support the mission goal of 99.99999% up-time for each location.• Provide Operations Support for 19+ Secured Data Center platforms keeping the Customer #1• Consistently a bar-raiser and very instrumental in hiring and training team members• Strategic development of team tools and infrastructure• Development of communication/escalation process and procedures• Assist with coordination and communication during emergency recovery efforts and incident response• Corrective action analysis on outages/large scale events and process improvement analysis• Compile daily, weekly and monthly metrics records and reports

Facilitate the implementation of the Chairman of the Joint Chiefs of Staff’s (CJCS) Joint Training System (JTS). The JTIMS analyst provides the analytical methodology necessary to support NORAD-US NORTHCOM (N-NC) and subordinates requirements-based method for aligning training programs with assigned missions consistent with command priorities and available resources. • Supported the customer to establish, manage, maintain, and execute the Joint Training Plan, training assessment, and JTIMS• Provided support to the joint community integrating DRRS and the Joint Doctrine, Education and Training Electronic Information System (JDEIS) • Produced expert advice to senior leaders on the four Phases of the CJCS JTS: Requirements, Plans, Execution, and Assessment and familiarization training to commanders, directors, and their staffs in meeting milestones defined in current CJCS Joint Training Policy and Guidance (CJCSI 3500 series) and Joint Training Manual (CJCSM 3500 series)• Integrated the requirements necessary to achieve and sustain COCOMs Joint Mission Essential Task (JMET) proficiency and helped to establish exercise objectives based upon doctrine, current and emergent threats, DRRS reports, lessons learned and operational after action reports• Revised and updated the command assessment process to include Training Proficiency Assessments (TPAs) and Mission Training Assessments (MTAs) and linkages to the command readiness reporting• Assisted trusted agents with Training Objective development for designated exercise/training events and facilitated Training Serve as Subject Matter Expert and Organization’s Point of Contact (OPOC), for N-NC inputs into JTIMS• Formulated NORAD MTA monthly report for review and approval by N-NC/J7 Director and NORAD Deputy Commander

Developed and successfully executed communications and logistics plans for 20 missions and operational assignments of a 131-member crew, 55 vehicle mobile command and control system resulting in successful completion of Assessment by enabling flawless Mobile Consolidated Command Center (MCCC) critical mobile operations (C2). • Supported 20 deployments with Wyoming Air National Guard and other parties – logistics, bed down, mission essential planning for 500+ personnel versus utilizing government travel orders, which saved mission $53,000• Executed over 20 Joint Operational Support Airlift Center flights for US NORTHCOM Deputy Commander and US NORTHCOM /J3 Deputy; cost savings over $6,000 verse commercial airline• Assisted in MCCC National Capital Region deployment; demonstrated National Leadership Command Capability to national leadership agencies and units managing communications for 25 General Officers, 5 Senior Executive Services, and 300 personnel; recognized for professionalism and lauded by US NORTHCOM Deputy Commander• Managed a $75K budget for Commander Directed Exercises; forecasted potential spending for all exercises for calendar year and remained within budget• Certified Departmental Accountable Official/Defense Travel System (DTS) Reviewer finalizing over 25 division travel vouchers with 100% of payments being processed in 24 hours• Appointed Navy Element Command Financial Specialist; provided financial education/training to 150 sailors• NORAD/US NORTHCOM volunteer Joint Color Guard Member; presented colors at 16 events and dedicated over 130 hours to community and command functions

Responsible for the maintenance, repair of equipment, and management of 10 personnel in Submarine Communications Division. Assured training objectives were achieved and provided execution of national policies by drafting 12 Operation Orders for assessments and deployments.• Ensured Communications systems were properly maintained during deployments to CENTCOM/AFRICOM• As the Lead Supervisor, maintained a 100% readiness level of the submarine’s communications equipment and the Preventative Maintenance System• Earned the prestigious Submarine Squadron Sixteen Green “C” for Communications Division Excellence for 2014• Served as Assistant Security Manager retaining and updating clearances for a 140-member crew maintaining crew deployment readiness which resulted in crew being Awarded Battle “E” three consecutive years• As the Principal Enlisted Submarine Warfare Qualification coordinator, ensured 35 sailors earned their “Dolphins” through precise training