Brian Sandi Castro Email & Phone Number

Guanacaste Province, Costa Rica

Guanacaste, Costa Rica

-Responsible for the coordination and supervision of all activities related to housekeeping operations. -Ensuring that rooms are clean and properly maintained, inspecting guest rooms, coordinating staff schedules, ordering supplies, and resolving customer complaints.-Evaluate guest satisfaction levels and monitor trends with continuos improvement.-Operate.

Costa Rica

-Ensuring the front desk staff comply the procesess and standards in the proper way to guarantee the correct customer service.-Measure the quality of check ins and check outs as well as the goals set fot every day. (upselling, upgrades and enrollments for the loyalty program).-Ensuring the department was able to achieve the best measuring weekly and for.

Guanacaste, Costa Rica

-In charge of supervising and have courteous contact with diferente travel agents to promote and make the business stronger for all upcoming request.-Assure the agencies are responded as per their request and fulfill their expectations.-Participate in revenue and forecast meetings to create and formulate proposals in common to bring more business.-Strength.

Tamarindo, Guanacaste, Costa Rica

-Front desk & Housekeeping staff organization (schedules, tasks reports, room updates, maintenance room blocks, etc)-Wyndham rewards program, follow up of guest surveys.-Management of incentives and monthly goals for front desk staffing. -In charge of (performance evaluations). -Supplier management with different providers for front desk &.

Guanacaste, Costa Rica

- In charge of the management and operation at the front desk as well as the staff to make sure to achieve the goals under the hotel standards. - Responsible for the running of the front desk by hiring and training all front desk agents and leading- Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines- Assist in the.

Centro Empresarial Forum I, Edificio G, Santa Ana, San José

-Telephone assistance / reservations (flights-cars-hotels-limos)-Ticket issuance -Travel expenses reports-Email handlingCWT manages business travels for important companies worldwide, most of them located in the USA like Google, Facebook, Amazon, HP, Oracle, General Electric, Chevron and more.

Plaza Tempo, Escazú, San José

-Guest service -Check in and check out process-Invoicing of master accounts-Cashier handling-Back up Front Office Manager / MOD / Support trainer-Complete Knowledge and usage of systems (Opera and SAS)-Knowledge and abilities in IHG rewards Club -Internal front desk office trainer for Holiday Inn, Escazú and Holiday Inn Express, Lindora. This Hotel belongs.

Cañas Dulces, Liberia, Guanacaste (Rincon De LA Vieja, Volcano)

-Customer service -Telephone support -Check in and check out proccess-Cashier handling-Reservations and group management-One day tour operation

San José, Costa Rica

-Customer service-Telephone assistance-Check in and check out process-Invoicing of master accounts-Account review-Reconcile accounts and closures

Bachelor'S Degree, Business Administration

Curso Ser Mas Creativos- Innovación Y Creatividad

Bachelor'S Degree, Tourism And Travel Services Management