Synthesize multiple data sources to extrapolate key insights to help sales managers sell better, department managers more efficiently outlay labor resources, increase forecast accuracy for revenue management department, maximize event space usage per available square foot, and many other miscellaneous data related needs. Help in pricing of meeting space to achieve highest possible revenue. Perform weekly operational forecast for hotel staff to use in labor and supply planning. Price hotel rooms in accordance with supply and demand modeling data. Report various sales related metrics to aid in hotel strategic positioning and performance evaluation. Utilize Microsoft Power User level skills in all reporting and analysis functions. • Took operational forecast from 4 hour process to 20 minutes with Excel VBA macro automation – increasing efficiency, timeliness, and precision• Use advanced reporting to target key accounts that helped sales team achieve 65% target achievement to goal through September 2017 despite political roadblocks and convention center construction issues – this is up from 10% in Q1 2017• Currently 99% of individual goal for revenue per available square foot year to date through September 2017• Repositioning hotel group pricing strategy in October 2017 to maximize speed to market for contract approval process and competitive pricing• Achieved Visual Basic (VBA) credit from Central Piedmont Community College for Excel Macro writing• Utilized historical data to justify need of and win approval for $5mil outlay for hotel meeting space add-on capital investment• Part of project team to beta test accuracy of corporate hotel reporting tools during major multi-year merger• Integral in the 2018 hotel budgeting process of $50mil/year business providing all necessary data for sales projections, hotel price positioning, and necessary historical comparisons

• Participate in the analysis of comp set pricing, demand generators, and market conditions to properly position price points• Produce mix of business analysis and make recommendations to CRM Manager to assist in achieving optimal mix • Complete BRG compliance reviews as scheduled by CRM Manager • Daily, Weekly, Monthly maintenance of the systems to ensure proper configuration • Conduct weekly strategy calls in absence of Manager • Provide Weekly Strategy Reports that assist in the evaluation of the appropriate booking horizon for proper pricing and inventory controls • Identify compression dates, need dates, brand marketing / promotion initiatives • Identify trends via Performance Reports, Market Vision Reports, and Competitive Demand Analysis Reports • Complete 14-day forecasts for hotels • Ensure that initial set-up of incoming hotels is complete• Lead rate loading projects

• Manage meeting space for optimum revenue generation and space utilization• Attend daily DBR/RevMax Meeting to actively evaluate business based on rate and space parameters by providing insight on best fit for groups with space and feedback on impact to hotel market and profitability• Assist with creating weekly strategy meeting reports through compilation of data through Hotelligence 360 and Demand 360• Go to weekly strategy meeting with DORM, DOF, DOSM, GM, BTSM, and DOGS, to review hotel performance and generate strategies to drive revenue over periods of need and identify dates where hotel can capitalize on driving ADR• Worked with DORM and DOFB on pre-work for ROS Implementations, this included setting up space, evaluating F&B minimums for space, identifying B&C need dates, and assigning property strategies for future dates • In absence of Revenue Manager, attended ROS implementation with DORM, assisted in final setup of system as well as post go-live audit, and received formal training on ROS Hub• Assist DORM with maintaining strategies and overrides in ROS on weekly basis to ensure system is optimizing inventory and revenue properly so that hotel has efficient sellouts• Created excel spreadsheets to analyze peak and off-peak performance, citywide impact, as well as daily hotel newsletter that compiles information from multiple sources to aid operations teams on a daily basis• Audited accuracy of revenue between ISAC, Microstrategy, and Delphi• Pull and analyze all banquet and catering revenue, average check, and cover data, on a daily, weekly, and monthly basis, for reporting, forecasting, and budgeting processes • Aid Director of Sales and Marketing in monthly ownership reporting and various ad hoc assignments that allow for greater in-depth analysis

• Pull necessary financial documents from SAP for Area Managing Director’s six properties such as Profit & Loss Statements, Forecast Reports, etc., which aid in management of 6 hotel area• Design Microsoft Excel spreadsheets that utilize pivot tables, SQL database data imports, and large data set extraction, to provide relevant answers to complex problems• Lead ISAC transition at hotel as ISAC Champion through data mapping, training, and onsite technical support, which resulted in conversion with least defects up and re-work issues in the entire company up to that point• Taskforced as Complex Accountant in New Orleans, LA, for Hotel New Orleans Downtown and W-French Quarter from July 14, 2014 – August 8, 2014, with the following tasks: income audit, balance sheet reconciliation, general cashier support• Aid Director of Sales and Marketing in monthly ownership reporting (ex. group room night peak/off-peak analysis, ISAC pace analysis, new business development analysis, business transient pace reporting, etc.) and various ad hoc assignments (ex. determining group revenue growth percentage from F&B Minimum to Actualization, monthly travel agent rebate/commission reporting and analysis, etc.) – all pieces of business intelligence that allow for greater in depth analysis • Compile and analyze all banquet and catering revenue, average check, and cover data, on a daily, weekly, and monthly basis, for reporting, forecasting, and budgeting processes • Use Microsoft Excel to design and update complex spreadsheets on has allowed for a more accurate understanding of revenues for the given month, thus allowing for greater forecast accuracy in items such as labor)• Trained in hotel accounting by rotating through various positions (Income Audit, Assistant Director of Accounting, Credit Manager, Accounts Receivable) to learn functions • Handle various executive assistant duties as needed

• Provided administrative support to sales and catering office by producing contracts, flash sheets, group resumes, proposals, files, COMP forms, VIP Forms, commission requests, rebate requests, and other various deliverables• Worked directly with Democratic National Convention Committee to coordinate and facilitate site visits with various groups of interest for the Democratic National Convention • Qualified telephone, e-mail, and walk-in, leads for sales office• Answered telephones according to brand standards• Voted by managers Westin Way Star for week of March 9, 2012, for instinctive service • Occasionally conducted property tours for potential clients or industry professionals• Scheduled amenities for incoming VIP guests• Delphi software certified• Obtained showroom keys for Sales Manager site visits• Coordinated with Front Office, Housekeeping, and Sales Department, to improve the showroom process through increased communication• Developed training materials for all primary job functions to train new hires • Chair of the Safety Committee • Starvoice Champion

• Provided personal, instinctive, and renewing, guest arrival, in-house, and departure, experiences consistent with AAA Four Diamond hotel rating and Starwood Brand Standards• Voted by peers as “Most on Brand Professional Front of House July 2011”• Guest satisfaction index “Perfect 10” winner April 2011 & June 2011, second place May 2011• Starwood Preferred Guest top enroller April 2011• Voted twice by meeting planners second place for “Lucky Bamboo”• “Lightspeed” certified and 100% usage for check-in/out March 2011 to present• Selected to be part of first property Six Sigma Kaizen team to solve housekeeping related opportunity

• Trained in customer service, hotel operations, and brand management, at Utah’s only Five Star / Five Diamond hotel• Learned Maestro hotel software for check-in/out, reservations, and inventory management

• Developed sales/marketing strategy with management for palletizing division • Organized, consolidated, and updated client database for Microsoft Access transition • Implemented target marketing campaign to develop new key accounts based upon project timeline and goals • Designed palletizing marketing materials: mailers and brochures• Managed database and advertising budget for VP of Sales