Brandon Schmittling Email & Phone Number

Washington, Dc, Us

Responsibilities:• Overseeing a dynamic UX team delivering value to clients.• Leading the user-centered design process for web, social, and tech projects.• Hiring and retaining talent to produce top-quality work.• Driving business growth through innovative service offerings.• Developing AI/ML-assisted design philosophy, policy, processes, and tools, and driving adoption across the agency.Project Successes:• Led discovery and UX design of DC.Gov, resulting in a contract extension to build in Drupal 10.• Led discovery and UX design for DARPA.Mil, improving content strategy, navigation, and communication.• Managed dual roles as Product Manager and Designer, leading a mobile-centric redesign of WSSC Water's Customer Service strategy, including a reorganized sitemap and self-service resources.• Led discovery and UX design for IBTTA and APTA, resulting in cross-pollination and innovative strategies.Key Contributions / Career Highlights:• Led AI integration, positioning Taoti as an AI thought leader at GovCon 2023, promoting ethical AI tool adoption, and improving wireframe fidelity.• Developed detailed estimates with Business Development, increasing the agency's average project win from $50K to $150K in one year, unlocking higher-paid project tiers and driving profitability.• Led the UX department through high turnover, keeping projects on track, meeting milestones, and resolving challenges to ensure continuity.• Minimized general overhead, recording the lowest overhead on the creative team while contributing the most hours to internal investment projects.• Redesigned and streamlined research, audit, and testing deliverables, reducing Discovery phase costs.• Set high benchmarks for quality through hands-on reviews and QA, resolving performance issues to ensure project excellence.• Re-engaged inactive clients, resulting in organic growth, new projects, and fully booked roadmaps of impactful work for over 10 long-term clients.

Needham, Ma, Us

Responsibilities:• Directed a combined team of 12 across 2 business units, Global Product Innovation and Creative, with a mission to design, build and test innovative products and data-driven marketing content.• Led design efforts for global Customer Relationship Management (CRM) and developed new products in APAC.• Gathered global customer insights and acted on them to inform the development of key growth areas.Key Contributions / Career Highlights:• Founded the Global Product Innovation Team in Singapore and built the capacity to service multiple core products and new business challenges simultaneously.• Recognised by the VP of Global Markets for excellent leadership and successful project management that enabled regional growth.• Gained the trust of the U.S.-based product team to execute key initiatives and work on high-visibility surfaces and internal start-up initiatives which were otherwise closely guarded.• Led the India Product Management Team to improve 2 booking platforms and increased revenue by $6.5M in 6 months.• Built a strong collaborative culture and drove year-end business planning for the Global Markets team of 30 people.• Established the Product Innovation Team of 7 under my direction and led large remote workshops during COVID.• Transitioned the Innovation Team to product design and management, enabling a Strategist to be promoted to PM.• Drove Destination Authority product updates and uncovered user insights that continue to inform Experiences strategy.• Created the foundational innovation work leading to 2 of the 7 new product and service initiatives planned for 2023.• Positioned two products, Forums and On-Trip Native App, as organizational priorities for 2023 that enabled travellers to share strategies for destination planning, guidance and booking.• Realigned the Plus Subscription team, reduced operating cost, identified value propositions, and advised on design experiments.

New York, Ny, Us

• Organized 25 full day “Bootcamp” workshops attended by an average of 15 people per day on topics ranging from user-centered design and research to wearables and designing for augmented reality (AR).• Hosted events to enable students from graduating classes of the UX Design Immersive program to network and learn alongside working professionals.

Brooklyn, Ny, Us

Responsibilities:• Managed and mentored 3 UX Designers and 7 Product Designers.• Helped establish the Singapore office and Huge’s user-centred approach to design in APAC.• Collaborated across time zones with clients and teams on research, prototypes and workshops.• Provided design education, professional development coaching and office culture building.• Led experience design for clients and new business efforts in the Brooklyn office.Key Contributions / Highlights:• Relocated to Singapore to work with a specially formed team of strategists, designers and engineers with the goal of driving product transformation for Credit Suisse’s new Digital Private Banking platform.• Supported discovery efforts with ultra-high-net-worth individuals (UHNWI).• Built a design system for responsive apps and trained a team of 5 designers to use and maintain it.• Led the concepting and design of the Trading and FX features of the app which together booked $1B in trade fee revenue in its first year and won 12 industry awards over a 6 year period.• Explored ideas that became new Credit Suisse projects (watch app, Daily Brief, and social bookmarking).• Delivered design for External Asset Managers (EAM), Multi-Client Dashboard for family practices, Credit Suisse Invest and CRM.• Established the experience foundations for 5+ SK–II pop-ups and retail stores in Japan, China and Singapore’s Changi Airport.• Led the SK–II Super Powered Assistant counsellor app redesign and Magic Ring integration that expanded in-store beauty session bookings, sales, CRM and shopping features.

Singapore, Singapore, Sg

Responsibilities:• Led and mentored a team of 2 Product Designers and 3 Developers.• Defined company identity, collateral and marketing, including the first generation of the client platform.• Conducted internal research and organized client workshops in Singapore, Malaysia and Indonesia.Key Contributions / Highlights:• Hired the first team of 2 designers and set them up as an internal design agency located in Singapore.• Led the design team through an initial release of the client experience platform resulting in fundraising and awards:- Horangi raised $20M USD in a Series B round led by private equity firm Provident Growth in 2020.- Horangi was one of the first cyber security firms in Asia to attain SOC 2 Type II Certification.- Horangi was certified as an AWS Security Competency partner.- Horangi was awarded 2021 Amazon Web Services (AWS) ISV Partner of the Year in ASEAN.- Horangi Warden was named a High Performer Across Multiple Cloud Security Categories on G2 Winter Reports 2022.• Designed automation for lower-cost aspects of network testing and conducted user testing in Singapore, Indonesia and Philippines.• Developed internal management tools and designed an MVP for tracking client relationships.• Revamped the website, Warden platform and directed a brand refresh including recruiting material.

Digital Services, User Experience, Knowledge Management, Technology Consulting, Business Development, Planning, Strategy

Concept and design/develop web and interactive deliverables for Verdeo clients including mobile applications, CMS-driven web applications, and kiosks.

• Led the development of CMS-driven websites for over 30 clients in and around Washington, D.C.• Designed and built websites for U Street Music Hall, Arts Club DC, Café Green, Campaign for Innocent Victims in Conflict (CIVIC), National Youth Rights Association (NYRA), Conservation Initiative for the Asian Elephant (CIFAE), and InterExchange (NYC).• Drove business development, technical consulting, project management and accounting functions.• Managed freelancers to deliver projects on budget and on time.

New York, Ny, Us

Responsibilities:• Managed the digital team of freelancers and engineers to build campaign materials and websites.• Provided creative direction, technical advice, narrative framing and marketing strategy.• Facilitated digital transformation to help the public relations team adopt user-centered practices.• Drove freelance agencies’ performance and grew the UX discipline within Powell Tate.Key Contributions / Highlights:• Streamlined the UX discipline to bring user-centered design processes and practices into the D.C. office.• Developed new business in the UAE and scoped campaign creative materials for retainer clients.• Helped launch Creative Mornings D.C. by assisting with their first event at the Gibson Guitar Showroom.• Launched “This is Personal” campaign with the National Women's Law Center.

Boston, Ma, Us

• Designed and developed user-centered tools, platforms and websites.• Created identity and communications collateral for progressive brands and nonprofits.• Took leadership to define the User Experience role and standards for development and hiring.

Waltham, Ma, Us

• Authored and facilitated six week courses focused on designing and building for content management systems.• Mentored students who were transitioning into digital creative roles.

Us

Web architecture planning and development of All Our Noise web presence and content authoring

Rockville, Md, Us

• Concepted and designed richly interactive web sites and produced multimedia and animation.• Advised the marketing team on creative and technology direction for projects in the real estate, entertainment, sports and lifestyle sectors.

Rockville, Maryland, Us

• Designed mission critical applications and collaboration software for govt and non-profit clients.• Led the creation of company identity and marketing materials• Developed training materials to transition clients to the use of content management systems.

• Self-published "Reinventions" ebook discussing plausible future human-tech.• Designed and produced the UF Virtual Tour experience for incoming first year students.• Collaborated with student artists on video installations and time-based media projects.• Active in student government, Kappa Sigma Fraternity, Florida Blue Key, and led the video production team for Dance Marathon.• Alumni spotlight: https://ufdigitalworlds.medium.com/alumni-spotlight-brandon-schmittling-3359a127e912

Das, Digital Arts, Graphic Design, Art History

International Baccalaureate® (Ib) Diploma Programme (Dp)