Barbara Schmolke

Barbara Schmolke Email and Phone Number

zurich, zurich, switzerland
Barbara Schmolke's Location
Zurich, Switzerland, Switzerland
Barbara Schmolke's Contact Details

Barbara Schmolke work email

Barbara Schmolke personal email

About Barbara Schmolke

Barbara Schmolke is a Leiterin Stab Direktion at Schweizerische Multiple Sklerose Gesellschaft. She possess expertise in management, business analysis, team management, customer satisfaction, market data and 22 more skills. Colleagues describe her as "Barbara has demonstrated during the last few years her ability to manage a multi cultural support organisation and achieve excellent results. She has a clear people focus resulting in many of her team members to be star performers, often marked as high potentials. She is one of those individuals who is extremely customer focused with an excellent balance between achieving great results and motivating people in the fast paced, high pressure environement, of a Support Centre."

Barbara Schmolke's Current Company Details
Schweizerische Multiple Sklerose Gesellschaft

Schweizerische Multiple Sklerose Gesellschaft

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Leiterin Stab Direktion
zurich, zurich, switzerland
Employees:
16
Barbara Schmolke Work Experience Details
  • Schweizerische Multiple Sklerose Gesellschaft
    Leiterin Stab Direktion
    Schweizerische Multiple Sklerose Gesellschaft Nov 2022 - Present
    Zurich, Switzerland
  • Schweizerische Multiple Sklerose Gesellschaft
    Assistenz Direktion
    Schweizerische Multiple Sklerose Gesellschaft Jan 2022 - Present
    Zurich, Switzerland
  • Berufskunde Verlag
    Consultant / Assistant To Publishing Manager
    Berufskunde Verlag May 2020 - Dec 2021
    Zurich, Switzerland
    Researching the market for potential advertisers who offer apprenticeship opportunities. The objective is to establish the Berufskunde catalogue in Germany. Outlining the strategic orientation and guiding the sales and administration teams towards the relevant activities
  • Ateleris Gmbh
    Project Manager
    Ateleris Gmbh Feb 2019 - Aug 2019
    Brugg
    Managed a project with SECO (State of Secretary for Economic Affairs) after winning this tender as a Start-Up company. Our task was to deliver a proof of concept to identify the best provider for a skill-based matching software.
  • Six Financial Information
    Head Of Root Cause Analysis And Quality Analytics
    Six Financial Information Apr 2012 - Nov 2018
    Zürich Area, Switzerland
    Led a global and remote team of experts. Increased effectiveness and efficiency for a higher consumption of SIX data by identifying and eliminating quality flaws.
  • Six Financial Information
    Head Of Data Support
    Six Financial Information Jan 2011 - Mar 2012
    Zürich Area, Switzerland
    Built up and led a 3rd level data support team to do Problem Management and Customer Projects. As member of the management team, I had to guide my team through an extensive restructuring of the entire department
  • Thomson Reuters
    Support Manager Europe
    Thomson Reuters Jan 2005 - Sep 2008
    Geneva, Switzerland
    Managed 8 direct reports, total team size of 70 employees, including remote offices in Moscow, Warsaw and Istanbul. Recruited more than 100 employees, defined the support strategy and icreased customer satisfaction, created SLAs and adapted our process accordingly
  • Reuters
    Customer Support Manager For Specialist Team
    Reuters Jan 2003 - Dec 2004
    Geneva, Switzerland
    Guaranteed quick access to internal knowledge to speed up resolution times for customers. Initiated a performance measurement for internal clients
  • Reuters
    Customer Service Team Leader
    Reuters Apr 2001 - Dec 2002
    Geneva, Switzerland
    Led 13 direct reports, took responsibility for staff development, held regular evaluation, performance and coaching meetings, implemented a new CRM software
  • Reuters
    Customer Support Executive
    Reuters Apr 1994 - Apr 2001
    Frankfurt, Hesse, Germany
    Conducted 3 years client trainings on site and classroom, product presentations with Sales, 6 months assignment to London to prepare introduction of a new CRM software
  • Delta Management Consultants
    It Coordinator
    Delta Management Consultants 1993 - 1994
  • Best Western International
    Purchase Assistant
    Best Western International 1988 - 1992

Barbara Schmolke Skills

Management Business Analysis Team Management Customer Satisfaction Market Data Crm Team Leadership Incident Management Financial Markets Performance Management Customer Service Project Management Strategy Siebel Vendor Management Business Process Business Development It Service Management Outsourcing Leadership Customer Relationship Management Coaching Customer Relations Service Management People Management Strategic Thinking Recruiting

Frequently Asked Questions about Barbara Schmolke

What company does Barbara Schmolke work for?

Barbara Schmolke works for Schweizerische Multiple Sklerose Gesellschaft

What is Barbara Schmolke's role at the current company?

Barbara Schmolke's current role is Leiterin Stab Direktion.

What is Barbara Schmolke's email address?

Barbara Schmolke's email address is ba****@****ail.com

What skills is Barbara Schmolke known for?

Barbara Schmolke has skills like Management, Business Analysis, Team Management, Customer Satisfaction, Market Data, Crm, Team Leadership, Incident Management, Financial Markets, Performance Management, Customer Service, Project Management.

Who are Barbara Schmolke's colleagues?

Barbara Schmolke's colleagues are Gabriella Prata, Rainer Widmann, Regula Muralt, Zoé Bibassis, Tamara Waser, Sandra Künzli, Daniela Letizia.

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