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Brian H Schneden is listed as Call Center Leader | Vendor Management | Genealogist & Animal Lover at Renaissance Life and Health Insurance Company of America, a with 146 employees, based in Greater Indianapolis, United States. AeroLeads shows a work email signal at unitedhealthgroup.com and a matched LinkedIn profile for Brian H Schneden.
Brian H Schneden previously worked as Director- Individual and TPA Operations at Renaissance Life And Health Insurance Company Of America and Principle Genealogist at Genealinc®. Brian H Schneden holds Bs, Liberal Arts/Human Biology And Physiology from University Of The State Of New York.
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AeroLeads found 1 current-domain work email signal for Brian H Schneden. Compare company email patterns before reaching out.
I'm a highly accomplished, call center and operations leader with 20+ years of experience in both low and high volume operations, and vendor management. I have diverse experience in multiple verticals including Telecom, Energy, Health Care, in inbound and outbound environments. Functional areas include service, tech support, sales, and collections. I have proven accomplishments that include exceeding goals and performance metrics, turnarounds, and coaching methodologies. My sites have been awarded the "JD Power Awards" for service excellence for five consecutive years, a "Yankee Group" award for customer service, "Missouri Quality Award" and “Call Center of the Year” by nationally recognized “Call Center Magazine”. I have been the personal recipient of many leadership, and excellence awards, including a Presidents Club award. I'm known for my goal and performance management expertise, working with diverse cultures, contracts MSA/RFP, multi-site and global management, leading change, team development, and streamlining processes. Areas of Strength/Expertise:*Global Business*Call Center Operations*Vendor Management*Change Management*Leadership Development*Coaching and Mentoring methodologies*Organizational Development*Training/Workshops Philosophy: - Do the right thing.- Develop and recognize people. Inspire co-workers toward a shared commitment. - Remain fiscally responsible, while leveraging departmental strengths.- Build relationships. Outside of my day-to-day, I enjoy my avocation as a Professional Genealogist, specializing in Germanic and Forensic Genealogy, volunteering, and supporting several humanitarian and animal welfare causes.
Listed skills include Leadership, Management, Vendor Management, Outsourcing, and 45 others.
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A career timeline built from the work history available for this profile.
Greater Indianapolis
Organization is responsible for Operations Support, Cash Applications, Eligibility Integration, and Individual Product Operations for ACA Marketplace Vision and Dental plans.
Kansas City Metropolitan Area
Responsible for 10 Supervisory teams; ~250 team members who serve mail-order pharmacy benefits and health services programs. Support mail service consumers, medicare, pharmacy help desk, digital team, and executive escalation team, in a 24 x 7 X 365-day environment. Responsible for all areas of contact center including hiring, staffing, performance management, and employee development.• Led a dedicated digital operations team with the implementation of new portal… Show more Responsible for 10 Supervisory teams; ~250 team members who serve mail-order pharmacy benefits and health services programs. Support mail service consumers, medicare, pharmacy help desk, digital team, and executive escalation team, in a 24 x 7 X 365-day environment. Responsible for all areas of contact center including hiring, staffing, performance management, and employee development.• Led a dedicated digital operations team with the implementation of new portal functionality.• Implementation of outbound dialing for onboarding new members.• Increased NPS from a baseline of 68 to best in class 75 within 5 months. Show less
Kansas City Metropolitan Area
A regional private duty home health care company providing comprehensive nursing services that allow patients to receive restorative, and hospice care primarily in their own homes.• Conducted home inspections to ensure “promised-kept” philosophy was adhered to, and unstated needs were being met.• Developed and implemented comprehensive external and internal sales and marketing plan.
Bogotá D.C. Area, Colombia
Reported to Country COO. Managed 2 bilingual (Spanish/English) outsourced call center operations across 2 sites (600 FTEs) providing inbound sales/customer support and tech support. Responsible for 4 key clients spanning 4 LOBs. Managed all operational aspects, including staffing, training, and client services.• Improved issue resolution from 38% to 87% in 4 months.• Implemented on-site QA department raising monitors to 100%• Added two additional marque clients to site… Show more Reported to Country COO. Managed 2 bilingual (Spanish/English) outsourced call center operations across 2 sites (600 FTEs) providing inbound sales/customer support and tech support. Responsible for 4 key clients spanning 4 LOBs. Managed all operational aspects, including staffing, training, and client services.• Improved issue resolution from 38% to 87% in 4 months.• Implemented on-site QA department raising monitors to 100%• Added two additional marque clients to site portfolio Show less
Region Vii - Central Visayas, Philippines
Reported to the Regional Director of Vendor Management. Recruited for an expatriate position in Cebu, Philippines. Managed outsourced vendors across 3 international sites (1,900 FTE), providing customer care, collections, and chat services.• Refocused team to customer-driven mindset, reversing negative escalation trends and reducing repeat callers by 10% in 3 months. • Responsible for 17% of $1B wire line revenue. • Designed and implemented automated tool to calculate agent… Show more Reported to the Regional Director of Vendor Management. Recruited for an expatriate position in Cebu, Philippines. Managed outsourced vendors across 3 international sites (1,900 FTE), providing customer care, collections, and chat services.• Refocused team to customer-driven mindset, reversing negative escalation trends and reducing repeat callers by 10% in 3 months. • Responsible for 17% of $1B wire line revenue. • Designed and implemented automated tool to calculate agent transaction performance, increasing agent reporting from 71% to 100%. Show less
Overland Park, Ks
Responsible for operational performance of Sprint’s 3rd-largest revenue producer (wire line and wireless revenue producing products), including Directory Assistance, Operator Services, WiFi, Handset Insurance, and Roadside Rescue programs, generating $1B annually. Managed team of project managers providing indirect supervision of domestic and international vendor centers (4,600 FTEs), processing 30MM calls per month.• Implemented project to outsource entire legacy operator services… Show more Responsible for operational performance of Sprint’s 3rd-largest revenue producer (wire line and wireless revenue producing products), including Directory Assistance, Operator Services, WiFi, Handset Insurance, and Roadside Rescue programs, generating $1B annually. Managed team of project managers providing indirect supervision of domestic and international vendor centers (4,600 FTEs), processing 30MM calls per month.• Implemented project to outsource entire legacy operator services functions. Project completed on schedule without losing revenue-generating calls. • Reduced contact center costs by 165% and consolidated site, saving $300K annually in facility expense. Collaborated with marketing, product, and legal departments. Show less
Other employees you can reach at renaissancebenefits.com. View company contacts for 146 employees →
Hayden Harrison
Colleague at Renaissance Life And Health Insurance Company Of AmericaAtlanta, Georgia, United States
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Chris Hantle
Colleague at Renaissance Life And Health Insurance Company Of AmericaEast Lansing, Michigan, United States
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Reuben Lingoshi
Colleague at Renaissance Life And Health Insurance Company Of AmericaChavuma, North-Western Province, Zambia
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Liam O'Callaghan
Colleague at Renaissance Life And Health Insurance Company Of AmericaSeverna Park, Maryland, United States
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Jasmen Drake
Colleague at Renaissance Life And Health Insurance Company Of AmericaIndianapolis, Indiana, United States
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Dyan Euler
Colleague at Renaissance Life And Health Insurance Company Of AmericaMooresville, Indiana, United States
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Pretty Jane
Colleague at Renaissance Life And Health Insurance Company Of AmericaNigeria
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Tamara Dillon
Colleague at Renaissance Life And Health Insurance Company Of AmericaGreater Indianapolis, United States
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William Czajkoski
Colleague at Renaissance Life And Health Insurance Company Of AmericaCumming, Georgia, United States
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Kendra Watters
Colleague at Renaissance Life And Health Insurance Company Of AmericaLayton, Utah, United States
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Quick answers generated from the profile data available on this page.
Brian H Schneden works for Renaissance Life and Health Insurance Company of America.
Brian H Schneden is listed as Call Center Leader | Vendor Management | Genealogist & Animal Lover at Renaissance Life and Health Insurance Company of America.
AeroLeads has found 1 work email signal at @unitedhealthgroup.com for Brian H Schneden at Renaissance Life and Health Insurance Company of America.
Brian H Schneden is based in Greater Indianapolis, United States while working with Renaissance Life and Health Insurance Company of America.
Brian H Schneden has worked for Renaissance Life And Health Insurance Company Of America, Genealinc®, Unitedhealth Group, Home Stay Private Duty, and Teleperformance (Formerly Teledatos Sa) - Bogotá, Colombia.
Brian H Schneden's colleagues at Renaissance Life and Health Insurance Company of America include Hayden Harrison, Chris Hantle, Reuben Lingoshi, Liam O'Callaghan, and Jasmen Drake.
You can use AeroLeads to view verified contact signals for Brian H Schneden at Renaissance Life and Health Insurance Company of America, including work email, phone, and LinkedIn data when available.
Brian H Schneden holds Bs, Liberal Arts/Human Biology And Physiology from University Of The State Of New York.
Brian H Schneden is listed with skills including Leadership, Management, Vendor Management, Outsourcing, Call Centers, Crm, Process Improvement, and Telecommunications.
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