Breanna Scott, Clms, Po/Pm, Sa, Cspo Email & Phone Number

Beaverton, Or, Us

New York, New York, Us

Portland, Oregon, Us

Portland, Oregon, Us

Portland, Oregon, Us

Portland, Oregon, Us

Responsible for managing existing products for profitable growth and for optimization of our Long Term Disability, Workplace Possibilities and Employee Assistance Program. Using feedback from stakeholders and outside research, I maintain in-depth knowledge of customers, competitors and marketplace and evaluate trends to inform product enhancement decisions. Additionally responsible for defining and developing product positioning, target customers and channels. I work in conjunction with other areas in Marketing to define and develop product-related sales support and training, marketing mix, and related material. I analyze and report on product performance, ensure my sales force has product knowledge, develop training material, develop recommendations and plan to meet performance goals.I have working knowledge of The Standard’s products, with a particular emphasis our Long Term Disability product and associated services. I employ strong business analysis and decision-making skills to resolve business problems.

Portland, Oregon, Us

* Investigated, secured and analyzed information pertaining to claimants’ medical condition, occupational demands, insured status, and other policy provisions to accurately determine eligibility for, and entitlement to disability benefits; identified file/fact discrepancies and outstanding issues and secured additional documentation as needed while investigating within prescribed time frames. * Developed and executed a claim and disability management strategy for each claim to appropriately manage claim liability and provided responsive and caring customer service; ensured that each claimant’s ongoing and changing medical conditions, vocational options, applicable policy limitations and provisions, and deductible income were investigated, applied and pursued, and used to reach timely and appropriate claim resolution.* Proactively communicated and responded to claim and account inquiries from claimants, policyholders, field personnel and other interested parties; resolved issues through effective oral and written communication and by involving appropriate people within, or outside, the department or company. Client contact responsibilities included analysis of claim/service trends and implementation of responses; creation of customer claim reports and communications to meet client needs; participation in renewal assessments and client visits. * Approved claim decisions, claim and disability management strategies and payments recommended by less-experienced staff; provided training for the department, team and individuals.* Ensured the company’s reserve liability was accurately established by identifying all applicable claim offsets and maintaining accurate claim and system data.

Portland, Oregon, Us

Secured and analyzed claim information to make and approve disability decisions and payments on disability claims. Developed, applied and approved appropriate claim and disability management strategies to ensure prompt and accurate payment and liability management of disability claims. Provided responsive and caring customer service to claimants, policyholders, and other internal and external customers; participated actively and effectively in team/department projects and issues.

•Completed store operational requirements by scheduling and assigning employees and following up on work results.•Maintained store staff job results by coaching, counseling, and disciplining employees.•Identified current and future customer requirements by establishing rapport with potential and actual customers.•Ensured availability of merchandise and maintained inventories.•Marketed merchandise by studying advertising, sales promotion, and display plans•Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.•Contributed to team effort by accomplishing related results as needed.

Eugene, Or, Us

Responsible for overseeing the Resident Assistants working in my complex. My responsibilities included project management, planning and executing events, providing a work schedule for resident assistants, overseeing the day to day activities of the resident assistants, and planning and executing training sessions.

Bachelor Of Science (B.S.), Public Relations/Image Management

Education record