Executive Leadership & Strategic Direction• Directed a diverse team of directors and managers, covering areas such as cloud and reliability operations, database engineering and operations, platform engineering and operations, and site reliability engineering (SRE).• Defined strategic direction for both on-premises and cloud-based global infrastructure, incorporating disaster recovery and business continuity strategies to fortify business operations.Organizational Development & Cloud Strategy• Initiated a program to foster technical expertise and technology leadership across the organization, contributing to a culture of continuous learning and innovation.• Crafted a compelling business case for the company’s transition to cloud-based operations, aligning with the company’s strategic objectives.Infrastructure Management & Disaster Recovery• Orchestrated the transition of disaster recovery infrastructure from an on-premises data center to a hybrid cloud/colocation configuration, enhancing business resilience.• Formulated a lifecycle roadmap for critical infrastructure (OS, Database, etc.) in collaboration with key stakeholders, providing clear upgrade timelines to development partners.System Governance & Stability• Played a pivotal role in the configuration management database implementation team and steering committee/governance board, developing strategies and roadmaps for the implementation of the ServiceNow CMDB module.• Ensured system security, stability, and high availability by developing infrastructure lifecycle roadmaps and critical incident processes.• Established datacenter operation strategy post-acquisition.Collaboration & IT Service Excellence• Led IT Service Management (ITSM) to ensure solutions met service level requirements and delivered the desired customer experience.Visionary Leadership• Championed digital transformation initiatives and fostered a culture of innovation and agility within the organization.

Provide consulting to the banks engineering group on infrastructure and private cloud standards and builds.

Head of Enterprise Tech Compute Infrastructure (2017 - 2020)• Led large international team of 100+ Operating System Engineers performing maintenance, 3rd level support for 40,000+ Unix/Linux, Windows, and Hadoop based infrastructure.• Leveraged LEAN methods to identify and streamline wasteful process in server provisioning costing more than $123m annually on 12k backlogged provisioned servers. In 3 months reduced 12k to 8k saving ~$41m annually.• Developed plan to create and lead Agile CoE for large division to implement Agile principles and methods to large technology support organization, streamlining infrastructure, data analytics, and support projects and initiatives.• Used LEAN principles to identify improvements in server provisioning process and Agile methods to enact improvements across multiple teams to speed up provisioning reducing the pipeline from 14k+ down to 8k+ in just 45 days saving nearly $50m in non-productive maintenance costs.• Identified key performance indicators (KPI's) for maintenance success and demand management uncovering numerous gaps in processes resulting in the transformation of maintenance processes lowering the number of items drifting out of compliance and increasing our stability.• Developed and managed change in maintenance model that increased maintenance touches from around ~324,000 to nearly 1,000,000 touches per year providing ability for rapid vulnerability remediation.• Led multiple cyber threat avoidance emergency events patching between 35,000 and 50,000 servers each event within extremely short regulated deadlines.• Led business continuity operations to restore nearly 2000 applications to operation after significant disaster event.• Identified process gaps inhibiting timely cyber threat remediation, developed and executed plan to enhance remediation activities on 100,000+ server infrastructure items.

• Led team of 70+ domestic and international DBAs supporting more than 20,000 databases and over 2.4pb of data.• Key stakeholder private Azure implementation developing the DBaaS service using Azure SQL producing a reduction in time-to-market for SQL Server database delivery and reduction in cost in database infrastructure.• Designed multi-datacenter shared database and database as a service infrastructure allowing the full SQL Server stack of applications in shared and agile data management infrastructure. • Led large datacenter migration projects (from a database perspective) including the migration of over 2000 Sybase databases to MS SQL Server and Oracle platforms.• Developed multi-million dollar service recovery model providing transparent disclosure of the cost of database support to all lines of business within the Wholesale bank.• Led multi-million dollar Cyber Risk database initiative tightening the security around protecting database access and monitoring to meet new government regulations and established a best in class financial data protection.• One of 3 core members of the Wells Fargo Database Patching Competency Center established to create a companywide standard patching program for all database technologies and nearly 200,000 databases holding more than 5pb of data.• Developed staff demand management model realizing a 32% efficiency gain in staff execution and staff management.

• Started team with 6 team members and 5 services. Built business to include more than 500 servers, 16 services and 20+ team members• Managed 4 teams to separate duties and specialties: Business Intelligence and Reporting; Data Services; Hosting Services; and Nexsure Middleware Services.• Built an Operations Team to standardize support across all platforms and established 24x7x365 support in India.• Managed accounting unit (AU) with compensation exceeding $1.5 million with minimal variance.

• Key designer in Windows 2008 highly available 12-node production system along with appropriate BCP and non-production environments to replace the Windows 2003 IIS 6 systems.• Created documentation workflow for approval process, document level collaboration and version control. • Developed SharePoint system for team and internal customers for supporting documentation and project management• Managed environment of approximately 300 Windows 2003 servers to support Windows Services Share Hosting.• Worked with internal customers to improve processes and automation to increase the stability of an already stable environment as well as increase functionality.

• Managed more than 70 Windows based server platforms, and 50 Windows based workstations in a service provider data center environment. • Worked with customers, peers and senior management to design and implement ITIL based policies, procedures and solutions for managing internal and external systems for 40+ employees and more than 10,000 customers. • Responsible for analyzing market trends in Microsoft technologies and determining the impact of these trends to EasyStreet, its employees and its customers. • Designed and built large multimedia delivery system providing more than 500 licensed television shows to consumers via electronic streaming methods.

• Developed technology strategy for WISP (Wireless ISP) to provide wireless high-speed internet access to approximately 2000 rural customers at a reasonable price. • Systems designed to overcome physical, topological, technological and financial challenges employing state of the art monitoring, customer management, and billing technology. • Used innovative technology to push the limits of wireless networking providing 2mb connections at a range of more than 10 miles.

• Responsible for everything IT including ~100 servers, ~60 desktops and all ERP systems and other software packages within the company. • Created and maintained a network environment supporting 100,000sf office location.• Aided the growth of the company from six employees to 60+ employees and 2 geographic locations in 1 year.• Developed services that supported IT services for ~250 paying customers.

Created and taught eCommerce basics and development using ColdFusion and SQL Server to employees for the State of Oregon

• Responsible for engineering managed internet solutions for customers• Provided project management for co-location and managed services installations both with customer equipment as well as FORTiX equipment for ~75 co-location paying customers.• Managed ~150,000sf of datacenter co-location space across 2 geographic locations.

• Developed a migration plan from PVCS to ClearCase to improve the software configuration management processes for Sharp printer driver research and development. • Developed system to handle multiple sites working on a single project, 4 remote sites (WA, CA, Japan, India)• Developed a strategy to handle the merging and propagation of source code from the 3 sites using ClearCase with MultiSite, and another strategy was developed to ensure that the PVCS site and the Sharp main ClearCase VOB remained in sync.

• Responsible for the management of 20 person development team.• Created and managed development schedule, implementation of development cycle and strategic implementation of new features.• Integrated custom built DCOM object to interact with GIS satellite imaging to generate custom maps for web users• Developed technical specifications for adding and enhancing functionality in to the web site• Developed data model specifications to enable database driven content on the web site. • Developed all processes and procedures used in the software development process and build and rollout processes.

• Responsible for design, programming, and implementation of all Internet services.• Created strategic positioning for future expansion of e-commerce hosting, and business. • Primary e-business architect (hardware and software implementations). • Created infrastructure to provide streaming video content to ~400 dentists across the US. • Created database driven dynamic web sites using ColdFusion. • Created syndication of database content to third party web sites (primarily using WDDX technology). • Created and managed e-commerce internet site handling ~5,000 transactions per month. • Developed SQL server environment holding 2tb of data serving out to thousands of web and business WDDX customers. • Developed SQL Server and ColdFusion server clusters to provide 24x7 high availability to web based applications. • Responsible for all software configuration management and development roadmaps using MS Project. • Managed internet development team (12 people).

• Built and managed Microsoft Visual Source Safe version control system to support development activities for primary Webridge application.• Acted as software configuration manage for all development activities.• Managed build process deploying Webridge application to target infrastructure.

• Responsible for source control (PVCS) system for millions of source files for all layers and all versions of the Intel Video Phone.• Responsible for defect tracking and management for 3 versions of the Intel Video Phone.• Created automated build process to manage compilation of source files to finished products, localization to 27 different languages, and automated installation across OEM computers.• Designed and built patented multi-node build process shortening the standard full build from 27 hours to a modular build in 3 hours (fully localized in 5 hours).• Designed and built patented ColdFusion and SQL Server web based interface to allow developers and integrators to select individual components for automated build.• Managed team of 5 integrators.