•Provide full-service program management services for virtual, hybrid and live speaker bureau programs•Walkthrough virtual meeting rehearsals, as needed, with faculty and reps•Coordinate all meeting logistics including registration, ground transportation, hotel accommodations meeting room set-up, audio/visual services, meal functions, venue contracts, on-site staff, and budget reconciliation at the conclusion of the program•QA and strict adherence to Pharma compliance guidelines•Partner with sales representatives to confirm requested program specifics upon receipt of program request; to communicate program updates and to confirm/remind regarding the planning process and program execution•Make menu selections while adhering to budget and compliance guidelines; sign and review BEO and finalize venue logistics with the rep to ensure program needs have not changed; review and log venue receipts post-program•Keep detailed files on all aspects of communication, correspondence and financial documents relating to each program including records of contracts and special menu selection.•Provide timely and accurate reporting to the Speaker Bureau Director (SBD) on project status•Track and record estimated and actual speaker honorarium, expenses, travel, food and beverage costs and audiovisual equipment•Complete the reconciliation of programs per internal and client processes •Utilize the database for initiating and tracking the progress of each program•Provide coverage for other team members when needed•Full understanding of quality control process to include but not limited to client QC process and resolution methodology•Maintain good understanding and adherence to client and industry compliance guidelines•Utilization of Adobe Acrobat to create forms and PDFs and manage documents•Manage events of up to 300 attendees•Manage several programs concurrently

•Develop a sound understanding of the relevant product and disease area to facilitate detailed discussions with medical professionals.•Profile and manage targeted list of HCPs•Educate and provide awareness on product to HCPs and generate demand and identify appropriate patients•Identify targeted accounts that require a field Account Manager for follow up with HCPs and book appointmentsFacilitate account management skills (account planning, field resource coordination; close, support customer education, and reporting).•Create rapport, network, build, and maintain productive business relationships.•Demonstrate clinical and technical skills.•Adhere to new therapeutic areas and channels of business and adapt to organizational change.•Engage targeted healthcare professionals in in-depth informational communications in accordance with policies and procedures set by the client.•Maintain call productivity and metrics that are required by the supplier and the client.•Maintain the required product expertise including competitive product knowledge.•Demonstrate thorough knowledge of the Client's products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology.•Effectively and timely communicate with Client/Ashfield Manager on project's progress.•Create and maintain a positive impression with the Client and the Client's customers.•Execute sales strategies in compliance with Federal Healthcare Program requirements, FDA's promotional regulations, and Client policy.•Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of HIPAA.•Utilize Salesforce Veeva for CRM

Achievements: increased revenue in New Mexico market from $19k per month when I took over the territory (sole representative, fully remote) in April 2022 to $877k through June 2022 data for total growth of over 4,500%-Prospect new business, identify valuable target providers, and leverage leads to develop a strategic target list-Make initial contact, identify key decision makers (e.g. front office staff, nurses, physicians, etc.) and develop strong relationships-Serve as the primary point of contact for new-to-Medly accounts and those who are “trialing” Medly, via remote connects- including phone meetings and virtual meeting platforms-Partner with providers and office staff to understand and best address their clinical needs and pitch a tailored Medly value proposition -Close the business and regularly check in on account to ensure successful Rx execution, serving as a liaison between the account and pharmacy operations-Handle all account management-Train and develop new representatives in sales pitches, verbiage and overcoming objections-Draft cold/discovery emails for first contact messaging-Train and develop new full-cycle reps to pilot into new territories based on my success with my market-Use Salesforce for CRM and Slack for Team Collaboration and Communication

Sales Execution: Drive sales growth and exceed assigned quota in assigned territory by acquiring new customers, and expanding sales with existing accounts. Implement marketing and sales strategies as directed by leadership. Territory Planning: Plan and organize daily sales call activities to optimize the use of time and maximize the achievement of sales objectives across assigned sales territory. Routinely use sales tools such as Salesforce CRM to effectively manage and plan weekly sales activities. Regularly view reports to align sales opportunities with strategic objectives to drive growth in assigned accounts. Relationships: Build and develop excellent relationships in your territory. Plan, coordinate and execute local customer programs and events to drive sales, build brand loyalty and optimized use of Medly’s services. Clinical Knowledge: Demonstrate a strong clinical understanding of all aspects of provider specialty area and of Medly’s value to them. Promote Medly via face-to-face and virtual interactions with targeted customers, engaging them in interactive, in-depth discussions about Medly’s service offerings. Communication: Effectively communicate to customers the value proposition of Medly, and demonstrate persuasive selling skills aligned to customers’ needs. Maintain timely communication with direct level Management and other members of the sales leadership team. Influence: Establish strong relationships with customer stakeholders, senior management, and other critical stakeholders. Compliance & Tracking: Ensure all required documentation, reports etc. are timely and accurate and use of CRM. Resilient: Demonstrate persistence to accomplish objectives despite disappointments and/or rejection of original efforts Solution Motivated: Recognize changes in the work environment, to develop and implement alternate plans to achieve objectives

Achieving and exceeding individual territory business and revenue goals- 94% to goalProviding education and training to account staff including physicians and practice staff.Preparing and presenting business proposals including account metrics and bench mark information.Identify key customers and thought leaders within the territory.Effectively and judiciously deploy the necessary resources to yield the greatest business impact.Develop thorough account plans for all strategic customers.Manage territory budget.Execute Sales Process effectively.Utilize sales tools to maximize impact.Deliver sales message/presentation in an organized and effective manner.Create product adoption through planned business development activities.Demonstrate unmatched product and market knowledge and use effectively in planning and implementing strategic sales presentations.Independently plan territory routing to consistently achieve territory –account frequency. Demonstrate customer-centric approach to business planning, use of selling skills and sales process.Uncover the customer’s needs and provide the appropriate information, resources and message to deliver maximum value.Leverage knowledge of key customers and Key Opinion Leaders (KOLs) to identify the territory network in the women’s health community.Develop and build long-term strategic business relationships with core customers

Helping customers achieve their business goals by incorporating products into their business plan.Achieving and exceeding individual territory business and revenue goals- Achieved 4th in overall company for portfolio growth and expanded market share 19% in my tenure.Providing education and training to account staff including physicians and practice staff.Preparing and presenting business proposals including account metrics and bench mark information.Identify key customers and thought leaders within the territory.Effectively and judiciously deploy the necessary resources to yield the greatest business impact.Develop thorough account plans for all strategic customers.Manage territory budget.Execute Sales Process effectively.Effectively manage sales of multiple products and line extensionsUtilize sales tools/collateral to maximize impact.Deliver sales message/presentation in an organized and effective manner.Create product adoption through planned business development activities.Recognize various behavioral styles of customers and adapt accordingly.Demonstrate exceptional product and competitive knowledge and use effectively in planning and implementing sales presentations.Independently plan territory routing to consistently achieve territory –account coverage.Submit all administrative reports, expense reports and business plans accurately and in a timely manner.Prioritize daily tactics based on greatest business impact.Effectively manage appropriate time allocation for corporate objects per product mixDemonstrate customer-centric approach to business planning, use of selling skills and sales process.Uncover the customer’s needs and provide the appropriate information, resources and message to deliver maximum value.Leverage knowledge of key customers and Key Opinion Leaders (KOLs) to identify the territory network in the Aesthetics community.Develop and build long-term strategic business relationships with core customers

Manage over 100 employees with 30 direct reportsTrain and develop employees to become effective problem solvers with solutions that are mutually beneficial to the customer's and the company's interestsTactfully and successfully handle any issues that have been escalated to managementManage a fleet of 14,000+ in peak seasonImplement plans to drive sales, maximize revenue with proper management of walk up rates and specialty car utilizationOptimize the turnaround process

Manage the Boca Raton flagship location that has 500+ cars in fleet during high travel season Received company-wide recognition for the training and development of my direct employees Mentor and coach my team to be top performersSuccessfully mentor 6 employees to management positions during my tenure- many of which have placed high on the company-wide measurement matrix Manage and resolve customer issues in a timely manner and training my team on effective problem solving Administration of employee reviews, corrective action and file management Maintained 100% employee retention during my tenureBranch liaison for business partners Front counter management of rates, booking, sales and customer service Fleet acquisition and de-fleeting to ensure the maximum profits Monitor the financial health of the operationImplement effective marketing strategies which has lead my branch to 28% growth in fleet and 15% growth in profit during my tenureRaise the complete customer satisfaction score from 70% to 93% during my tenure

Training and development of employeesCommunication of sales and employee development with next level of management.Prepare and review financial statements Manage bank deposits, petty cash and accounts payables and receivables, including difficult to collect/uncollectable account negotiation and sending to collections.Resolve customer issues in a timely manner that benefits both the customer and the branch.

Excel in all core areas of the business- driving profits, creating marketing strategies, development of employees, managing several local and corporate accounts and volunteer work. Create, maintain and grow relationships and referrals from several accounts, including acquisition from local competition. Front counter assistance of fleet (including repair and maintenance) bookings and rate management for a parent branch and its subsidiary.Rate management, customer account balances, branch financials and business sourcing. Compete and excel in a measured and intense sales environment (always placed in top 33%)Provide legendary customer service. Communication of product and service offerings and negotiation with customers and business partners.

Motivated a diverse team of 25 personal trainers to exceed sales and revenue goals of over $100,000 monthlyHire and develop trainers while providing support to existing staffTrain and motivate my own personal clients to contribute to the company’s bottom lineHelp design, implement and choose teachers for new fitness classes (Vbarre and UXF)Plan and facilitate sales blasts and other facility-wide events

Oversaw order filling and pick-up for all holiday ordersCoordinated an effective pick-up systemFollowed up on potential ordersHandled large amounts of cashHandled customer disputes to uphold company imageManage fruit and vegetable cases to maximize profitUphold proper food service procedures and standards