Responsible for building the practice's Business Applications division. Senior Consultant providing expertise in the deployment and support of Microsoft Dynamics 365 Solutions in CRM and ERP. Roles include Program and Project Management, Functional and Business Analysis and Design, Advisory and Support. Specific expertise in Business Central and Customer Engagement within Healthcare, Manufacturing and Retail industries.Key Projects:Leading Medical Product Developer/Distributor (Head Office Mississauga) (4+ months)Sr Lead Consultant/Program Manager for the deployment of Business Central. Full life cycle (analysis, design, develop and operate/support). This was an aggressive timeline to replace SAP and Sage legacy ERP systems across two countries by utilizing a no-code approach and employing best practices to modernize and define key business processes.Technologies: Business Central, Microsoft 365.Leading Global Discrete Manufacturer (Head Office Montreal) (10+ months)Sr Lead Consultant/Project Manager for the deployment of Business Central, Dynamics 365 Sales, Customer Service, Dynamics 365 Marketing and components of Field Service. Full life cycle (analysis, design, develop and operate/support) utilizing a loose Agile methodology. This is a complex deployment consisting of numerous customized Business Process Flows, fields, forms, automated workflows and integrations with multiple systems.Technologies: Business Central, Dynamics 365 Sales, Customer Engagement, Marketing, Field Services modules, mobile application, CDS integration, SSRSLeading Foundry Manufacturer (6 months)Sr Consultant for the deployment of Dynamics 365 Business Central, Premium. Full life cycle (analysis, design, develop and operate/support) utilizing a loose Agile methodology via MS Project online.Technologies: Dynamics 365 Business Central, Premium, Office 365 integration, Common Data Services (CDS), Power Apps, Azure

Advisory, Analysis, Design and other functional activities for ERP/CRM deployment project; Managing P&L, including EBITDA; resource management and other responsibilities as needed. Deployments include On Premise and Cloud instances of Dynamics 365 (Customer Engagement, Unified Service Desk USD, Project Service Automation PSA, Talent, Marketing, Portal, Social Engagement, Finance and Operations Enterprise), Oracle ERP Cloud and Acumatica ERP.Key Projects:Leading Medical Device Distributor (12+ months)Sr ERP Project ManagerDeployment of Spire Systems, an upgrade form their current Sage BusinessVision (BV) accounting software application. Managed key Subject Matter Experts, SI partners, ISV partners.Technologies: Spire Systems, Sage BusinessVision (BV)Leading Medical Device Distributor (4 months)Sr Dynamics 365 ArchitectLed the design, development and deployment for mobile, UI and Web Client forms, views. Created Business Process Flows with numerous automated workflows and actions to facilitate the sales process. Created reports, customized security profiles.Technologies: Dynamics 365 Customer Engagement, Sales module, mobile application, QuoteWerks application, SSRSGlobal Software Manufacturer (3 months)Sr Business ConsultantModernizing their existing disparate ERP and CRM applications to Dynamics 365 Finance & Operations and Customer Engagement. Technologies: Dynamics 365 Finance & Operations, Sales, PSA, Field Service, Common Data Services (CDS), Power Apps, SSRS, AzureEyewatch Project (Huszti Investments), 3+ monthsProject Manager and Sr Functional Consultant for the rapid deployment of Dynamics 365 Finance & Operations.Technologies: Dynamics 365 (AX, CRM, Portal), Common Data Services (CDS), Power Apps, Live Chat, Unified Service Desk (USD), Azure Blend Project (Mother Parkers Tea), 10 monthsProgram Manager for key projects in support of the implementation of Microsoft Dynamics AX 2012. Technologies: AX 2012 R2/R3, SSRS/SSAS, X++, SQL

Responsibilities included program/project management, P&L and resource management. Provided advisory, analysis, design and other functional activities for MS Dynamics AX upgrades and net-new implementations. Created, developed and executed all sales and marketing activities, new business development, major account management.

Manager in Deloitte's Customer Relationship Management (CRM) Practice which provided advisory, design, build and operations of CRM, Compliance (i.e. Inspections), Grants Management, Contact Centre, Sales Force Effectiveness, Service Effectiveness, Marketing Effectiveness, Channel Management, Customer Experience/Service. Products supported include Oracle, Siebel, SalesForce.com, Infor Epiphany, Grantium, Microsoft Dynamics, SAP CRM.Responsibilities included leading the Practice’s key multi-million dollar pursuits in Canadian Federal departments, Ontario Provincial government ministries (I&IT Clusters) and related agencies, boards and commissions. Led key large account pursuits, managing bid responses, risk management, creating and nurturing vendor relationships and teaming arrangements. Provided advisory, design, software selection and other functional services from resulting large account engagements. Industries included Public Sector, Telecommunications, Media, Energy & Utilities.

Manager in Deloitte's Information Management (IM) Practice which provided advisory, design, build and operations of Portal, Enterprise Content Management (ECM), Information Management and Web Development services. Technologies include BEA Aqualogic and BPM, IBM WebSphere, Microsoft Sharepoint, OpenText, EMC Documentum, Interwoven, IBM Filenet.Responsibilities included leading the Practice’s key multi-million dollar pursuits in Canadian Federal departments, Ontario Provincial government ministries (I&IT Clusters) and related agencies, boards and commissions. Led bid responses, risk management, created and nurtured vendor relationships and teaming arrangements. Provided advisory, design, software selection and other functional services from resulting large account engagements. Industries included Public Sector, Telecommunications, Media, Energy & Utilities.

BAU Solutions Canada Inc. was acquired by Deloitte in May 2006 to enhance its implementation services in Portal, ECM, Enterprise Search and Web Development services. At the time of involvement, BAU was a start-up IT Consulting firm established in Ottawa and providing software and services to clients throughout Canada and the USA.Responsibilities included building the Toronto practice from inception. This required significant effort in project management, new business development and hiring activities, creation of key vendor and supplier relationships, strategic partnerships for large account wins, leading bid responses on pursuits up to $1M and delivery of key projects and client engagements.These efforts significantly attributed to BAU’s overall value and, subsequently, Deloitte’s interest in its acquisition. Key achievements within a year’s time included: Won Vendor of Record (VOR) status on three IT VORs for the Government of Ontario; Awarded key projects for Ministry of Environment (MOE), Ministry of Government Services (MGS) and Ministry of Finance (MoF); Reached revenue run rate of $2.5M before acquisition.

Responsibilities included: • Managing Business Unit Budget (up to $14M); • Hiring, managing front-line and administrative resources; • Implementing sales methodologies, processes; • Sourcing and managing partnerships, teaming agreements, purchasing vehicles (SAs, VORs); • Continuous improvement. Other positions:Manager, Business Development (August 2000 to May 2001) Senior Account Executive (January 2000 to August 2000)

Sales of Permanent and Contract staffing services in the IT and Telecommunications markets to new and existing clientele. Successfully opened the Ottawa Search division and was integral in the staffing and new business development. Since its inception in 1997, permanent placement revenues grew from zero to over $750,000 per year. Significant achievements: 1998 President’s Club member; Top Producer, Ottawa Search division.

Sales to new and existing clientele into: • The Ottawa Business Show/COMTECH, the largest and most successful business show in Canada; • The Government Technology Exhibition and Conference, Canada’s largest forum on public sector IT. Roles and Responsibilities included: • Product development of Feature Areas to attract more potential exhibitors and more qualified visitors; • Show-floor management of on-site responsibilities including client support, masking of show-floor booths, material handling, etc.; • Lead generation, sourcing new and relevant industries and technologies to ensure shows continue to increase in revenues and continue to adapt to shifts in purchasing practices, emerging technologies, etc.. Significant achievement: Top New Booth Sales & Show Floor Renewals, 1996 Ottawa Business Show/COMTECH; Top New Booth Sales, 1996 Government Technology Exhibition. Broke company sales records for largest booth sale and largest sponsorship sale.