Brandon Sharma Email & Phone Number

Greater Hamilton Area

Key Results:- Successfully negotiated largest web redesign in Q4 Inc history of $162K USD- Top Sales for FY 2022 with over $200K USD in revenue- Top sales for Q2-23 with over $65k> in one time revenue- Manage and nurture 80+ enterprise accounts, ensuring the customers needs and are being met through their SaaS products. - Met and surpassed quarterly targets for OTR/ARR - Regularly engage with customers to drive account health, retention, and growth (email, phone, video)- Proactively worked with customers to adopt best practices to ensure customers receive the most value from their investment.- Identified customers needs and wants by recommending and onboarding new product offerings.

Toronto, Canada Area

• Account management of a clients’ day-to-day operations • Provide and consult with clients on recommendations on all facets of the fleet for the client and their drivers to promote efficiency and cost savings initiatives.• Created action plans and custom reports to ensure all client goals are met while addressing any areas for improvement• Partner cross-functionally with all departments to ensure client satisfaction is top priority

Brampton, Ontario

- Served as a primary gateway into System Operations Control (SOC) on matters of customer service and passenger movement, and support the Operational Control Manager to ensure delivery of an optimized day of flight schedule- Provide detailed flight specific customer analysis to act as a passenger advocate and offer guidance in the operational decision-making process- Accountable for identifying and minimizing customer impact in operational recovery initiative to protect and enhance the customer experience

Toronto Pearson International Airport

- Responsible for managing, coordinating and monitoring various activities and processes to achieve excellence in the areas of safety, operational and customer service standards. - Correctly assigned tasks to employees based on their qualifications to contribute to operational safety, a satisfying work environment and improved customer service quality for the branch - Work within a team to deploy unionized staff in a fast paced and dynamic airport environment. - Effectively communicate to both internal and external stakeholders to achieve excellence in customer service. - Act as a coach for the employees, motivate and engage individuals and the team to build a positive and healthy working environment.

Toronto Pearson International Airport

Toronto Pearson International Airport