Morenike Shelle, Msc Email & Phone Number

Edmonton, Alberta, Canada

Osun State, Nigeria

Innovative Human Resources professional with over five years of experience leading employee engagement initiatives and optimizing HR processes. Proven track record of improving recruitment, onboarding, and payroll management, resulting in enhanced employee satisfaction, reduced turnover, and operational efficiency. Skilled in interpersonal communication.

Edmonton, Alberta, Canada

Deployed excellent conflict resolution skills to resolve customer’s complaints; achieved customer satisfaction and built customer loyalty Actively listened and answered customers inquiries; provided product information with helpful manner Implemented strong problem-solving skills to handle time-sensitive inquiries and used TAC to manage data in customer.

Lagos, Nigeria

Managed the company’s corporate communications, social media presence and website. Created strategy targeting appropriate demographics through weekly blogposts and e-commerce platforms. Increased the followers’ engagement by 65%.Collaborated with print media houses to increase media exposure for the firm in national dailies and sector niche.

Lagos, Nigeria

• Interviewed and moderated potential candidates for roles at foremost International Organization. Involved collaborating with officials within the International Organization to ensure quality in caliber of employees.
• Conducted research on Industry best practices within the health insurance services sector in Nigeria. Utilized 9 companies comparing their compensation and benefit in kind practices. Resulted in giving client a.
• Researched content and planned logistics for a Leadership development program for a Tier 1 Bank in Nigeria. Created a report evaluating the arguments raised within the workshops and assessed evaluators.
• Developed competency framework for the job families within a Tier 1 bank to increase productivity within the workforce which translates in the profitability of the company on the long-run.
• Developed competency framework for Credit Guarantee company.
• Ensured accuracy in performance review scores of employees of Deliotte’s clients.

Lagos, Nigeria

• Developed and executed digital marketing campaigns across various channels (search, social, display, email, etc.)
• Kept-accurate documentation of customer interactions and corresponding case.
• Recorded and modified customer information within the database.
• Suggested solutions when product malfunctions, missing parts, functions and usages, how to operate or assemble
• Completed any ad hoc project as assigned and other duties as requested
• Resolved customer problems and complaints by clarifying the issue, explaining the best solution, and following up with the customer

Lagos, Nigeria

• Communicated Key Performance Indicators (KPI) to all employees and members of the organization.
• Managed the process of reconciliation between the employee and organization after a negligent incident occurs.
• Managed the performance appraisal process of employees within the organization.
• Ensured that performance of the organization was documented and decisions implemented appropriately.
• Managed the company’s corporate communications, social media presence and website. Created strategy targeting appropriate demographic through weekly blog-posts and e-commerce platforms.
• Collaborated with print media houses to increase media exposure for the firm in national dailies and sector niche magazines

Kwara, Nigeria

Organised regular teaching improvement meeting comprising of teachers, school management and NYSC members to improve student academic performance.Conducted personal mentoring and counselling sessions with female students to improve self-esteem and inspire academic success.

Lagos, Nigeria

• Researched and edited the daily news covered by the radio station.
• Garnered stories from members of the public via Vox pop. Improved interpersonal skills tremendously.

Msc Media And Communication (Media Enterprise), (4.4/5)

Activities and Societies: Core courses include Organizational Leadership strategies, advanced research methods, marketing and advertising.

Bachelor Of Science - Bs, Mass Communication/Media Studies, Second Class Upper Division (2.1)

Best Radio and TV presenter in Class of 2014 – School of Communication, Lagos State University