Robert Shellenberger Email & Phone Number

Eindhoven, Netherlands, Nl

Member of Global Document Management platform team for a world leader in vendor finance solutions. Responsible for the administration, auditing, life cycle management, and policy development of Document Generation (SmartComm) and Signing (DocuSign) platforms used by regional delivery teams.• Leadership of DevOps implementation program to transition production support for cloud platforms from a contracted/outsourced team to an Agile team operating in-house• Development of global customizations and integrations for Document Management platforms• Providing development and production support to regional delivery team architects and engineers• Engagement with suppliers and other platform teams to continuously identify new features and potential improvement opportunities for Global Document Management platforms• Evaluation of new software product capabilities, creation of platform best practices/procedures, and maintenance of Enterprise Architecture artifacts for DocuSign, Kofax, and SmartComm

Bellevue, Wa, Us

Leadership of new technical support team and subject matter expert for Azure Government Cloud implementations. Owner of Agile change management programs with customer business teams for refining and delivering change requests.• Technical Account Manager and Support Champion responsibilities for US Strategic customers• Development and implementation of team policies, standards, and procedures for FedRAMP environment• Implementing Azure DevOps for team project management• Facilitating Scrum sprints for the configuration, testing, and production delivery of customer change requests in short time frames• Enhanced processes delivered more change requests in Q1 2022 than were delivered in all of 2021 with fewer resources, this improvement directly led to a multi-year expansion of the program

Lake Wales, Fl, Us

Develops and implements application changes across electronic document processing and workflow systems. Administrates MS SQL server and Electronic Document Management System. Manages long-term improvements to digital processes.• Oversaw wide variety of integrations and customizations to business applications on premise and in cloud• Developed custom interface for legacy UNIX systems to transfer documents through Electronic Document Management System Web APIs; system updates increased job retention, saving six figures in new hire costs • Implemented new web-based forms and workflow solutions throughout organization; replaced legacy workflow product, shared Excel sheets, and e-signature platforms with a single, unified solution in 90 days• Created unique JavaScript code to implement business regulations in electronic forms and workflow products• Migrated corporate Intranet from outdated Ektron CMS to WordPress; performed migration in under two weeks• Recognized as Employee of the Month and repeatedly by cooperative leadership for delivering business value improvements to internal applications and processes not previously considered

Boulogne-Billancourt, Île-De-France, Fr

Managed technical support team; responsible for overseeing new implementations, development of customizations and integrations, cloud migrations, upgrades, pre-sales, and ongoing support for enterprise and financial services clients• Served as primary customer contact throughout software development life cycle and as support escalation point after go-live• Liaised with software development teams in US and EU-based facilities daily; communicated project feedback and enacted strict deadlines to ensure timely product delivery• Assisted sales team with customer engagement and retention; supplied materials for and delivered comprehensive product demonstrations• Oversaw design and rollout of Docubase Online SaaS product along with related infrastructure and processes• Compiled and edited documentation for software products, customizations, and customer implementations

Supervised transfer and merger of L&R assets, including servers, network infrastructure, and telephone systems. Carried out core title processing system conversion to new SQL-based product.• Planned and managed conversion of legacy NEC PBX systems to Cisco IP Telephony solution; ensured smooth conversion with minimal downtime, resulting in stronger client support opportunities • Developed web applications to automate and facilitate outsourcing of frequent and repetitive tasks• Implemented paperless document workflow system throughout multiple offices to reduce waste• Enhanced company website integration with core title application to facilitate secure transfer of customer documents online; this reduced shipping costs by over $100,000 in six months.

Oversaw upgrade to Windows Server 2003 platforms. Implemented Microsoft Active Directory for company-wide user management and policy enforcement along with cloud-hosted Microsoft Exchange for centralized e-mail.• Administered and maintained corporate network for over 100 employees and mobile users in multiple facilities• Deployed Windows Terminal Services for remote users and branch offices• Configured and installed Cisco 1800 and 2800 routers for VPN and VOIP connectivity in office locations• Integrated core title processing and law firm client management application• linked company website and core title processing application to allow site visitor to easily check file status

Master Of Science (M.S.), Information Technology

Bs - Technology Management

As - Computer Networking