Robert Shellenberger Email & Phone Number

Eindhoven, Netherlands, NL

• Member of Global Document Management platform team for a world leader in vendor finance solutions. Responsible for the administration, auditing, life cycle management, and policy development of Document Generation.
• Leadership of DevOps implementation program to transition production support for cloud platforms from a contracted/outsourced team to an Agile team operating in-house
• Development of global customizations and integrations for Document Management platforms
• Providing development and production support to regional delivery team architects and engineers
• Engagement with suppliers and other platform teams to continuously identify new features and potential improvement opportunities for Global Document Management platforms
• Evaluation of new software product capabilities, creation of platform best practices/procedures, and maintenance of Enterprise Architecture artifacts for DocuSign, Kofax, and SmartComm

Bellevue, WA, US

• Leadership of new technical support team and subject matter expert for Azure Government Cloud implementations. Owner of Agile change management programs with customer business teams for refining and delivering change.
• Technical Account Manager and Support Champion responsibilities for US Strategic customers
• Development and implementation of team policies, standards, and procedures for FedRAMP environment
• Implementing Azure DevOps for team project management
• Facilitating Scrum sprints for the configuration, testing, and production delivery of customer change requests in short time frames
• Enhanced processes delivered more change requests in Q1 2022 than were delivered in all of 2021 with fewer resources, this improvement directly led to a multi-year expansion of the program

Lake Wales, FL, US

• Develops and implements application changes across electronic document processing and workflow systems. Administrates MS SQL server and Electronic Document Management System. Manages long-term improvements to digital.
• Oversaw wide variety of integrations and customizations to business applications on premise and in cloud
• Developed custom interface for legacy UNIX systems to transfer documents through Electronic Document Management System Web APIs; system updates increased job retention, saving six figures in new hire costs
• Implemented new web-based forms and workflow solutions throughout organization; replaced legacy workflow product, shared Excel sheets, and e-signature platforms with a single, unified solution in 90 days
• Created unique JavaScript code to implement business regulations in electronic forms and workflow products
• Migrated corporate Intranet from outdated Ektron CMS to WordPress; performed migration in under two weeks

Boulogne-Billancourt, Île-de-France, FR

• Managed technical support team; responsible for overseeing new implementations, development of customizations and integrations, cloud migrations, upgrades, pre-sales, and ongoing support for enterprise and financial.
• Served as primary customer contact throughout software development life cycle and as support escalation point after go-live
• Liaised with software development teams in US and EU-based facilities daily; communicated project feedback and enacted strict deadlines to ensure timely product delivery
• Assisted sales team with customer engagement and retention; supplied materials for and delivered comprehensive product demonstrations
• Oversaw design and rollout of Docubase Online SaaS product along with related infrastructure and processes
• Compiled and edited documentation for software products, customizations, and customer implementations

• Supervised transfer and merger of L&R assets, including servers, network infrastructure, and telephone systems. Carried out core title processing system conversion to new SQL-based product.
• Planned and managed conversion of legacy NEC PBX systems to Cisco IP Telephony solution; ensured smooth conversion with minimal downtime, resulting in stronger client support opportunities
• Developed web applications to automate and facilitate outsourcing of frequent and repetitive tasks
• Implemented paperless document workflow system throughout multiple offices to reduce waste
• Enhanced company website integration with core title application to facilitate secure transfer of customer documents online; this reduced shipping costs by over $100,000 in six months.

• Oversaw upgrade to Windows Server 2003 platforms. Implemented Microsoft Active Directory for company-wide user management and policy enforcement along with cloud-hosted Microsoft Exchange for centralized e-mail.
• Administered and maintained corporate network for over 100 employees and mobile users in multiple facilities
• Deployed Windows Terminal Services for remote users and branch offices
• Configured and installed Cisco 1800 and 2800 routers for VPN and VOIP connectivity in office locations
• Integrated core title processing and law firm client management application
• linked company website and core title processing application to allow site visitor to easily check file status

Master Of Science (M.S.), Information Technology

Bs - Technology Management

As - Computer Networking