As an Associate TAC (Technical Assistance Center) Engineer at Clever Devices, my primary responsibility is to provide technical support and solutions for our customers by managing and resolving service tickets. This role involves troubleshooting various issues, ensuring system functionality, and collaborating with both internal and external teams to deliver timely resolutions. I work closely with our clients to understand their technical challenges, diagnose the root causes, and offer clear, effective guidance to restore operations. In addition to managing customer inquiries, I assist the team with data-related tasks, gathering and analyzing information to improve service delivery and optimize our internal processes. By bridging technical knowledge with customer service, I aim to contribute to the continuous improvement of the products and services we provide, while maintaining strong relationships with our clients.

- Formulate a RACI matrix to help the Customer Sucess team discern the roles and responsibilities across various departments.- Facilitated enhancements to improve the TeamSupport system allowing for users to have a simpler way of managing tickets.-Conducted research and delivered a comprehensive presentation about the importance in incorporating AI to the company. - Developed informative presentations elucidating the procedural tasks and essential measures imperative for the CSM department and in ensuring a seamless customer experience.- Collaborating to facilitate the integration of our system into Salesforce, actively contributing to the creation of user stories and test cases to optimize team operations.

-Provide positive customer service for customers, while also assisting customers with any concerns and questions.-Bag purchases carefully and process returns.-Scan customers' goods and handle cash, credit, and check transactions.

- Enhancing online visibility and brand representation by skillfully curating and uploading engaging content to optimize the company’s LinkedIn presence. - Informing strategic advertising and marketing decisions through data analysis and ensuring targeted and impactful campaigns. - Driving marketing effectiveness by interpreting data insights, refining strategies for targeted and impactful campaigns.

-Gathered and entered the information of patients into the companies database, and tracked them into excel for record keeping -Reconcile patients information to ensure all information was correct and up to date-Update system and system informations as needed to maintain up to date records for company audit

- Conducted comprehensive research and analysis in the field of cybersecurity to enhance knowledge and proficiency.- Engaged in regular consultations with esteemed professors to explore the multifaceted landscape of cybersecurity, encompassing an in-depth understanding of cyber threats and proactive mitigation strategies.- Developed and presented a comprehensive presentation board elucidating the implications of cyber security on our environment, elucidating strategies for prevention and mitigation.

-Ensured prescriptions given to patients are correct with the basis of home address and telephone number -Logged sales on cash register, process payments as well as prescriptions-Managed phone calls for prescription refill requests

-Facilitated customers with their vehicle rentals to ensure a positive customer experience -Promoted our additional products and services along with customer vehicle rentals-Generated vehicle rentals and returns-Responsible for washing cars and getting them ready for appointments