Brandon Sills Email & Phone Number

Dallas, Tx, Us

· Planned, executed and implemented changes to top, middle, and bottom funnel lead flow and distribution via new or existing automations to improve company’s internal work efficiencies· Led and performed new or existing product QA to ensure consistency and design standards as new features were developed and pushed from prelive environments to live environments· Developed and managed new hire onboarding and offboarding to ensure smooth transitions for employees· Worked with engineering team to develop new site features, new product initiatives as well as retooling of existing features and initiatives into more sustainable models · Assisted Electrum in acquiring SOC and SOC2 Certifications and performed quarterly and yearly security related audits · Designed, developed and managed our California Consumer Protection Act approach and implementation along with redesigning our websites to conform to the Americans with Disabilities Act standards

Santa Monica, Ca

· Administered G-Suite, OneLogin SaaS application management among other SaaS applications, 8x8 VoIP services, Meraki network configuration, deployment and upkeep as well as HighJump Supply Chain Advantage Warehouse Management Solution, FedEx Shipping services, Zoom Conferencing and Warehouse RFID Automation Management· Worked directly with MySQL based HighJump WMS to diagnose, troubleshoot, and resolve fulfilment issues as well as to provide feedback for process improvements with some experience personally writing SQL queries using Mode Reports, Tableau and MySQL· Implemented OneLogin Protect 2factor authentication, Google Team Drive (Migration from Dropbox), LastPass Enterprise, Sophos AV, Zoom conferencing solutions, VoIP services, among other software/hardware solutions and set departmental policies and procedures to improve interdepartmental cohesion · Performed monthly departmental expense reports and worked to cut costs on internal spending by engaging vendors, phasing out software/services for cost efficient alternatives, and sourced alternative technologies where viable· Scaled, and implemented IT processes within an automation-heavy fulfilment center leveraging RFID technology, RF devices, Android/IOS tablets, and OSX /Windows computers· Maintained maximum uptime of on-premise and remote fulfilment centers, internal and externally contracted retail locations, and various offices as the sole technician and later as part of a larger team· Onboarded, trained and helped develop IT personnel and acted as a Senior escalation point of contact for the team

Santa Monica, Ca

· Handled installations, repairs and troubleshooting for all in-person and remote company networked and standalone PCs, laptops, printers, installed software, VoIP phone systems and networking equipment· Recreated and managed the computer imaging process to allow for faster computer deployments· Provided remote and in person training on hardware, software, hosted applications and usage of IT equipment as well as crafted training materials, and knowledge base documents· Handled new hire onboarding as well as employee offboarding and employee data retention processes· Assisted in deploying, maintaining, and administering Forti WIFI routers, internal switches and Windows Servers for existing locations as well as sourced equipment and internet/VoIP services for new or relocating locations· Managed and provided maintenance for VLAN configured switches to prioritize internet/VoIP traffic· Maintained Active Directory of users, email accounts, computers, and domain connected equipment and managed a running inventory list of computers, printers, phones, software and networked devices

Irving, Tx

· Handled all install, repair, and troubleshooting, as well as provided maintenance for all company networked and standalone PCs, laptops, printers, and installed software· Maintained Active Directory users and email accounts · Provided remote and in person training on hardware, software, hosted applications and usage of IT equipment· Developed and updated training materials (SharePoint, TechSmith, Network equipment, Standard software, etc.)· Crafted and deployed computer images for Windows computers for all National locations · Assisted in deploying, maintaining, and administering FortiWiFi routers, internal switches and Windows Servers· Troubleshooting phones and computers connected to VLAN configured switches to resolve network related issues for both in-person and remote offices· Managed running list of computers, printers, phones, software and networked devices

Dallas, Tx

· Top performer in PC/software department; laterally promoted to TV/home audio video department to help increase that departments lagging sales (Ranked 9th in Television sales company wide)· Quickly met and exceeded sales quotas (Top sales person(s) for the months of August, December, and January with $44,021, $64,576, and $46,785 respectively)· Participated in product expos (marketing events, public product demonstrations) · Constantly re-evaluated and improved product knowledge through personal and in store training in order to provide consistent results and better assist customers · Worked with management in regards to team development in order to assist our store sales performance and product knowledge

Rockwall, Tx

• Worked in multiple departments within the store on a daily basis to ensure all customers were assisted in a quick and efficient manor (Electronics, Toys, Stationary, Lawn and Garden, Truck Unloading, Layaway, Wireless, Dotcom, Grocery, Pets, Front Lanes and Photo lab)• Trained new associates on the procedures of several departments (Electronics, Lay Away, Toys, and Site to Store) • Led the store safety team by demonstrating and training new associates on proper safety procedures• Produced results quickly and efficiently and regularly assisted in helping the cashiers in the Front Lanes during high traffic times to cut down on average customer wait time (Maintained an average of 1200 scans per hour during checkout)• Participated in nightly close and balance of registers