Vp, Senior Manager, Customer Operations, Retail Logistics - E-Commerce Fulfillment
Cranberry Township, Pa, Us
• Lead GENCO’s largest e-commerce customer account, Target.com, and oversaw the implementation of 780,000 sq. ft. fulfillment center • Directed all facets of planning, design and execution. Completed successful build out and operational start-up in just 6 months• Defined operational standards for network and developed baseline system and reporting requirements• Drove down guest experience order cycle time to 2 hours from 24+• On-boarded 2000 non-union teammates and 40 exempt staff, managed inventory of 6.1MM units, 850,000 locations, 110,000+ unique SKU’s with peak day capacity 400,000 OB units and 305,000 IB units