Jada F. Email & Phone Number

Boston, Ma, Us

Norfolk, Virginia, United States

• Investigate and Resolve: Address and resolve issues promptly between the healthcare plan and the provider network, ensuring a smooth and efficient relationship.• Information Dissemination: Guarantee that providers receive timely and accurate information about organizational initiatives, services, programs, policies, procedures, and quality standards.• EHR Proficiency: Utilize electronic health records systems to navigate authorizations, claims, and promptly address any concerns or issues raised by providers. Adept at leveraging technology for effective issue resolution.• High Call Volume Management: Handle upwards of 50-100 calls per day from both medical providers and behavioral health providers, showcasing excellent multitasking and communication skills.• Eligibility Verification: Verify members' eligibility and coordinate benefits to facilitate accurate processing and coverage.• Benefit Coverage Details: Verify members' benefit coverage details, ensuring accurate information is provided to both providers and members for a seamless healthcare experience.

Virginia Beach, Virginia, United States

Down Payment Management: Expertly received down payments for vehicle purchases, ensuring precision and transparency in financial transactions.Loaner Agreement Administration: Proficiently prepared loaner agreements and meticulously maintained clerical information related to rental vehicles, ensuring accuracy and compliance.Reporting Excellence: Created weekly reports for all loaner cars, facilitating efficient tracking and management of the fleet to optimize dealership operations.Appointment Scheduling: Streamlined customer experiences and dealership operations by scheduling appointments, demonstrating a commitment to efficiency and customer satisfaction.Customer Check-Out: Managed the check-out process for customers after their service, ensuring a smooth and hassle-free conclusion to their dealership experience. Call Management: Handled inbound and outbound calls to the service center, demonstrating effective communication skills and providing assistance to customers with inquiries and service needs.