Liaison between multiple Ticketmaster venues and DCI office to ensure events are ready for on-sale. Operate Ticketmaster SBO functions to aid in Group Sales, Corps Blocks, and internal needs. Train and coordinate staff of 24 (21 seasonal and 3 full-time staff) for all ticketing operations.• Create and manage the ticket sales of over 65 events each year.• Oversee ticket operational increase in annual revenue from $6 million to almost $10 million in 10 years.

Scheduled, trained, and supervised Client Support Center staff for over 120 web clients. Assisted clients with issues/training on various TITAN software modules. Served as liaison between the Fan Support Department and Client Support Center. Worked as Project Manager for ACC and SEC schools.

Process ticket orders and perform Will Call duties during normal hours and performances. Provide outstanding service to patrons over the phone and in person regarding ticket purchases.

Sold game day tickets for the Norfolk Tides using the Ticketmaster ticketing system.Balanced electronic and cash transactions at shift end.

Updated existing products and added new products to the online store.Composed back-cover summaries for various SEC single game DVDs.Researched statistical information for various DVD projects. Assisted in uploading photos and content of DVDs on online store (www.sportsdvdsuperstore.com).

Schedule, train, and supervise Client Support Center staff for over 150 web clients. Direct contact as Project Manager for over 80+ web hosting clients. Assist clients with issues/training on various TITAN modules. Liaison between the Fan Support Department and Client Support Center.

Provide support and training services to Ticketing, Donor and Guest Management clients. Maintain positive relations with current clients and create strong relation with new clients. Assemble the monthly/quarterly newsletter and email it to all clients. Update documentation of manuals for Guest Management and Ticketing modules.

Supervised two interns and a game-day staff of up to fifteen employees. Oversee all ticket operations with Etix software and provide customer service to all patrons. Compile, prepare, and ship materials for season ticket and playoff ticket mailings. Assist with game-day money reconciliation in ticket office/other departments.

Oversaw ticket operations for account executives and main box office.Processed individually paid and complimentary orders for in-house.Coordinated depositing of electronic credit and general money deposits.Operated Guest Services or Season Ticket Service window on game days.Assisted with any Archtics, Ticketmaster Classic, or Access Manager issues.Handled any customer service issues pertaining to ticketing.

Supervised and trained office staff of three and event day staff of up to 12.Oversaw all ticket operations in conjunction with various artist concerts.Coordinated depositing of electronic credit and general money deposits.Assisted with layout/implementation of concert on-sales through Ticketmaster.Assisted manager and Ticketfast service assistance.Handled any customer service issues pertaining to ticketing.

Supervised two interns and a game-day staff of up to fifteen employees. Oversee all ticket operations with Etix software and provide customer service to all patrons. Compile, prepare, and ship materials for season ticket and playoff ticket mailings. Assist with game-day money reconciliation in ticket office/other departments.

Coordinate hiring and training of GA’s, student employees, and game-day staff. Oversee all ticketing operations and assist with programming of Paciolan software. Depositing of monies and invoicing of outstanding accounts. Point of contact for Olympic Sports and Men’s/Women’s Basketball.