Senior consultant and relationship leader for major accounts on all forms of custom insights work. Specialist in customer experience (CX), financial services, and B2B.

I lead a team of research professionals on CMI's mission: "Deliver intelligence that produces exceptional brands and experiences." In this role I:> Conceptualize, design, price and propose custom research solutions to client business challenges> Lead, manage and direct research execution and advanced analytics to meet or exceed targets in five areas for every project: deliverables (i.e. project requirements), cost, schedule, client satisfaction and team satisfaction> Deliver results to clients with a focus on relevance, clarity, and usability (application)> Lead, coach and develop staff to grow their professional skills and help them advance toward their career goals> Manage project P&Ls to meet or exceed targets> Impact the business performance of the firm as a member of the senior management team

Key Account Management; Led a $4M client service team overseeing 10 staff focused on developing Fortune 1000 accounts. -Exceeded gross margin (percent) target in 2012, demonstrating strong cost management discipline.-Re-wrote a new product sales presentation that was quickly adopted by selling staff as superior to the original. -Turned around a service delivery problem plaguing a premiere Fortune 100 global account, transforming an at-risk $1.2M program into a major relationship strength within 3 months.-Personally built and grew new client (the U.S. subsidiary of a $4.1B banking institution) to $250K+ in sold and high likelihood of future projects within 6 months. -Penetrated and grew revenues with a $381B (assets) Fortune 500 insurance company. Co-designed/delivered training on behavioral economics to the Customer Experience team, leading to a subsequent $180K project.

Recruited by former manager at Synovate to revitalize business development efforts. -Recruited to inject fresh new ideas and strategies for a company struggling with consistent revenue growth. -Drove lead gen and sales enablement initiatives. Delivered 89 new leads in 45 days through design and execution of a target marketing campaign. Developed and instituted CRM reporting and forecasting methodology. -Won the company’s largest new account. Secured $150K contract for new research product by developing/executing a regional public relations campaign geared to engage progressive companies. -Cut CRM annual licensing costs by 60%. Initiated, negotiated, implemented and customized a new CRM platform.

Individual contributor role focused on direct sales and lead generation. -Achieved 100% of business quota for the practice. Hands-on involvement in all aspects of driving the business: cultivated leads, presented to clients, gathered requirements, developed RFPs and designed complex programs. -Aggressively built up practice portfolio. Cultivated and closed new accounts ranging $100K - $4M, securing contracts with key accounts: Alticor, Citizens Bank, Norwegian Cruise Lines and Sony Electronics (US). -Secured $4M contract with a $1.2B Fortune 500 consumer goods company in less than 6 months. Drove complex, competitive sales process with sales team and client's senior decision committee.

Reported directly to the CEO/Owner of the business, overseeing approx. $350K in marketing payroll and budget. -Recruited to develop and launch the company’s first formalized strategic marketing program. -Turned around a 2.5-year revenue slump the company had experienced since 9/11. Drove revenue capture by launching an aggressive lead gen program, several new product launches, and brand engagement campaigns. -Exceeded growth expectations by 40% within 2 years. Achieved a 10-12% overall revenue growth over years prior on a tight budget by crafting homegrown marketing campaigns, content and strategies. -Grew opportunity pipeline exponentially through effective lead gen campaign development. Boosted global leads generated by 127% quarter-on-quarter from Q2 2003 to Q2 2005. -Transformed a static, outdated brochure website into a cutting-edge lead generation machine. Incorporated targeted content, information capture, lead tracking, reports and analytics to achieve strong lead gen results. -Delivered a 40% increase in unique website visitors, 27% uplift in site registrations, 72% increase in web leads, and page 1 organic search engine ranking on Google, Yahoo, and MSN for most important keyword.-Captured $8.3M in new booked revenues within 18 months of launch. Developed/executed a “soft” marketing launch for 3 major new services, personally developing/writing all sales collateral and sales support materials. -Achieved results on a shoestring budget. Hands-on involved in all aspects of marketing strategy, personally writing sales collateral, website content and sales support materials to achieve goals on a very limited budget.

Initially hired to manage a $6M business unit overseeing 25 analytical consultants. Appointed to lead new Strategic Alliance initiative following major organization realignment in 2001. -Led SPSS’s Worldwide Consulting Services from 2000 – 2001. Oversaw business development and operations for the company’s professional services organization targeting government, academia, and corporate markets. -Headed up new strategy in 2001 to build crucial alliances and partner relationships with OEMs. -Managed a complex $1.2M/6-month software integration project to deliver a customized OEM solution.-Drove technical certification of 2 SPSS products to interoperate with partner platform in less than 60 days, successfully meeting deadline for public launch of the partnership.-Initiated and successfully closed initial partnership with Siebel Systems, Inc. Managed alliance relationships with $1M marketing and promotion budget. Produced a $2M opportunity pipeline within 12 months.

-P&L responsibility for $5M energy utilities and telecommunications practice-Planned and launched new syndicated B2B study resulting in more than $1M in forward commitments by clients

-Managed staff ranging from 8 to 75-Co-led and then led an international business unit managing 15 foreign franchise partners covering a total of 75 countries; during tenure, grew revenues in excess of 100 percent to achieve total international sales matching core domestic business-Managed new venture sales on plan to exceed $1M-Developed and implemented "stage and gate" new product development process leading to 5 new products in 18 months with total sales following launch in excess of $2M-As business development (sales) director, acquired over 50 new clients in 30 months

Progressed through multiple roles from programmer/analyst, to systems analyst, to assistant to vice president, to strategic planner, to senior consultant.