Bilal Malik, Acp Email & Phone Number

Toronto, Ontario, Canada

• Spearheading product development by implementing robust project management methodologies and fostering collaboration across cross-functional teams, resulting in 20%-30% improvement in quality of delivery and client satisfaction• Leading end to end project resourcing, planning and tracking through meticulous milestones based project delivery and regular stakeholder communication, including obtaining timely approvals and signoffs, to consistently deliver multiple projects on time, within budget and at top quality that not only meets but exceeds expectations• Successfully leading multiple Agile cross-functional teams comprising of architects, product managers, engineers, DevOps, UX/I designers and QA resources, through selecting and implementing the right Agile methodologies, tools and best practices to create highly usable interfaces and architect scalable, secure, and high performing products on an ongoing basis• Hiring, mentoring, training, and grooming team members to consistently enhance team productivity and efficiency, through defining and regularly tracking goals using OKR framework, leading to outstanding team collaboration and results on an ongoing basis• Playing a vital role in providing and tracking SLA based customer support through defining detailed support policies, procedures and processes for existing clients thereby improving support process efficiencies by 15%-20%, greatly enhancing customer service • Significantly contributing to company’s growth by leading account management for existing accounts to spot growth opportunities and also partnering with business development and pre-sales teams to write winning proposals, helping to close leads and winning more business on a consistent basis

Toronto, Canada Area

• Spearheaded multiple, cross-functional teams comprising of architects, designers, product managers, engineers, and QA resources as a software delivery lead, leading a portfolio of over 20 projects, to create top quality, scalable and secure products• Led end to end project delivery, through all phases of project lifecycle and software development lifecycle (SDLC), to consistently deliver projects on time, within budget and according to specification• Accelerated company’s growth by working alongside business development and presales to create winning proposals, leading to multi-million dollar new project/client acquisition on an ongoing basis and helped grow the portfolio of projects from less than a dozen to over 40 projects in a short span of time• Led software architecture practice by working in close collaboration with solution architecture teams to create highly scalable, secure, and high-performing Cloud native architectures, leading to robust and high quality products• Successfully led Agile transformation across the company, by streamlining Agile process delivery using Scrum, and created high performing teams, increasing overall delivery efficiency by 20-30%• Streamlined company-wide quality assurance practice by leveraging CI/CD best practices and expanding test automation coverage, reducing defect rate by 15-20%• Managed requirements for clients by eliciting, analyzing and documenting business requirements for multiple projects, greatly streamlining requirements management processes throughout the company• Greatly improved usability of multiple products by regularly identifying UX problems in applications and proposing solutions, greatly enhancing user experience for all users of the system• Continuously monitored and increased team performance, setting goals using objectives and key results framework (OKR) and using key performance indicators (KPI), to increase performance and drive efficiencies throughout the company

• Managed key accounts and led the delivery of multiple projects, through strong account management and streamlined delivery, turned loss incurring accounts to profitable ones achieving significant revenue growth of 20% in key accounts• Significantly improved project delivery using Agile Scrum best practices, by managing/grooming product backlog, prioritization/scheduling user stories, sprint planning, daily standups, sprint review and retrospectives, leading to streamlined Agile delivery processes and increased client satisfaction• Consistently built high-performing engineering teams by goal setting, monitoring progress and performance on a regular basis, thereby leading increase overall efficiency of 20%-30%• Accelerated company’s growth by writing winning proposals while working in close collaboration with business development and pre-sales teams, leading to increase new project and client intake on a consistent basis