Brent Smithson Email & Phone Number

San Antonio, Texas, United States

As a customer-centric leader with a passion for delivering exceptional experiences, I am dedicated to creating a positive and memorable journey for every customer. With over 25 years of experience in customer service and management roles, I have honed my skills in cultivating strong customer relationships, driving customer satisfaction, and optimizing.

San Antonio, Texas, United States

As the role of an Operations Manager for a BPO I manage a team of supervisors and agents and coordinate the relations between the client needs and our frontline employees. I primary role is to ensure we provide a premium customer experience to our clients customers.I love to motivate and inspire my team to achieve exceptional results, while maintaining a.

New Braunfels, Texas, United States

Manage day to day operations, staffing and support for a campaign of 35-50 agents.Helped launch and manage 2 multi million dollar campaigns for the New Braunfels Site.Primary point of contact (POC) for current campaign and backup POC for enterprise working directly with Sr. ibex and Client leadership to achieve company and client KPIsTrained fellow.

San Antonio, Texas Area

At the San Antonio location I run the onsite Employee Engagement Program. Reporting to the Senior Director of Site Operations to implement, plan and manage the budget for all onsite engagement activities and events. Working closely with the HR Manager and her team, the Operation Managers I take their objectives and provide a activities that help produce.

San Antonio, Texas, United States

I do Marketing, Design and I used to work as a Print Broker so I have a lot of connections out there.I Specialize in the Non-Profit, Pet Grooming & Food and Beverage Industry work but have also been known to work with Trade shows and Event Management.I Consult, I Design, I Market, I Network and Connect people. I have a passion for helping people and I love.

San Diego, CA

A Premier Dog Grooming School & Salon in San Diego. Focusing on Groomer & Pet Safety, Proper Grooming Techniques and Uplifting the Grooming Industry.- Manage Day-to-Day Operations & Developed Tiered Growth Plan- Manage Admissions & Sales (Student Leads) for the School- Create & Maintain the School Curriculum approved by California's Bureau for Private.

Greater San Diego Area

Helping an organization that did so much for me as a youth and now able to get back and assist young men become the future leaders of the world.As the Membership Chair I was incharge of encouraging and mentoring Unit Membership Chair's to gow thier Boy Scout Units. Tecolote District had 63 Units with 1623 youth and 800+ Adult Volunteers.

San Diego, CA

With over 18 years of Operations, Management and Marketing Experience Brent brings skills that are not often found in the Grooming Industry, bridging the gaps of Business, Technology & Groomer Skills. Most recently Brent spent the last 5 years as General Manager to Lips Restaurant a 15 year old multi million dollar cabaret restaurant in San Diego. With his.

San Diego, CA

• Lips Restaurant is accredited with the title "Ultimate in Drag Dining" Providing Dinner and Dinner Theater dining experience with Drag Queen waitresses. Lips founded in NYC Lips has 4 locations in the US. I was brought.
• Run the day to day… Show more Lips Restaurant is accredited with the title "Ultimate in Drag Dining" Providing Dinner and Dinner Theater dining experience with Drag Queen waitresses. Lips founded in NYC Lips has 4.
• Run the day to day operations and management of the restaurant.
• Took over restaurant at the peak of the recession, average reviews 2.5-3 “stars” sales down by 18%. after 6 months of hard work and a complete redo of the menus ingredients, and marketing reviews went to 4-5 “stars”.
• Increased NET sales by 19.98% & increased owner dividends by 3% annually.
• Completely rebranded and marketed the San Diego, Ft. Lauderdale locations.

• I started Splish Splash in March of 1993 as a way to make some money while going to school. At the time the focus of the business was stationary and art design for local businesses, and later developed into a.
• Full Information Technology (IT) Support (Hardware, Software, Network).
• Marketing Support (Creation of Brochures, Letterhead… Show more I started Splish Splash in March of 1993 as a way to make some money while going to school. At the time the focus of the business was stationary and art.
• Marketing Support (Creation of Brochures, Letterhead, Websites, Print Advertisements)
• Clients have included: Stuhr Enterprises, MBE (Napa Franchise), Marriott (San Diego), Dr. Kuni D.D.S., Napa Schools Federal Credit Union, Lips Restaurant (San Diego Franchise) & more…
• Other projects have included, Computer Training, Network Development, Microsoft Access Database Development, Website Development, eCommerce store fronts. Show less

• dock3 designs and manages employee service centers and solutions to fortune 100 companies, offering a wide array of errand reducing services and employee purchase programs. dock3 employee service center and web based.
• Negotiated relationships with such companies as Sony, Dell, DishNetwork, See’s Candies, ICE,com, Lehigh Safety Shoes and The Entertainment Co.
• Expanded current relationships with companies including Disney, Universal Studios, Six Flags and AMC Theatres resulting in a sales increase Average Gross Margin by an average of 18%.
• Assisted sales team with new client acquisition.
• Lead the Affiliate Program and online marketing platform using Commission Junction, Performic, and LinkShare.
• Setup and facilitated tradeshows for all major tradeshows and events.

• I worked with Plan-It off and on since its conception, in various positions working my way up to the Special Events Coordinator. While in that position I was in charge of:
• Teambuilding Activities and Game Show Productions in both a Facilitation and Operations capacity.
• Primary Account Executive for VIP clients (i.e. Intel, Microsoft, HP, Cisco, Extreme Networks, Circuit City, etc.)
• Contributed to annual sales of over $3,200,000.
• Marketing support
• Responsible for… Show more I worked with Plan-It off and on since its conception, in various positions working my way up to the Special Events Coordinator. While in that position I was in charge of: