As a customer-centric leader with a passion for delivering exceptional experiences, I am dedicated to creating a positive and memorable journey for every customer. With over 25 years of experience in customer service and management roles, I have honed my skills in cultivating strong customer relationships, driving customer satisfaction, and optimizing operational processes.In my current role as a General Manager of Customer Experience for World Car Auto Group, I oversee all aspects of… Show more As a customer-centric leader with a passion for delivering exceptional experiences, I am dedicated to creating a positive and memorable journey for every customer. With over 25 years of experience in customer service and management roles, I have honed my skills in cultivating strong customer relationships, driving customer satisfaction, and optimizing operational processes.In my current role as a General Manager of Customer Experience for World Car Auto Group, I oversee all aspects of customer service strategy, ensuring alignment with organizational goals and values. By developing and maintaining customer service standards, processes, and policies, I strive to exceed customer expectations at every touchpoint.One of my key strengths is creating a customer-centric culture within the organization. Through training, coaching, and performance management, I inspire my team members to consistently deliver exceptional service and build lasting relationships with our customers.Using innovative tools, software and systems, such as modernizing the automotive standards with software, scheduling and CRM systems, I ensure an efficient and seamless customer journey. Staying updated on industry trends, best practices, and emerging technologies is essential to continually improving and optimizing customer interactions.At the heart of it all, I am a customer advocate. I collaborate closely with cross-functional teams and internal stakeholders to develop and execute strategies for customer retention and loyalty programs that not only foster growth but also strengthen our brand reputation. Show less

As the role of an Operations Manager for a BPO I manage a team of supervisors and agents and coordinate the relations between the client needs and our frontline employees. I primary role is to ensure we provide a premium customer experience to our clients customers.I love to motivate and inspire my team to achieve exceptional results, while maintaining a high level of efficiency and productivity. You will often see me in what ever theme is for the day/week as Employee Engagement is a… Show more As the role of an Operations Manager for a BPO I manage a team of supervisors and agents and coordinate the relations between the client needs and our frontline employees. I primary role is to ensure we provide a premium customer experience to our clients customers.I love to motivate and inspire my team to achieve exceptional results, while maintaining a high level of efficiency and productivity. You will often see me in what ever theme is for the day/week as Employee Engagement is a critical aspect in any work place. I currently over see two clients (185 Seats) and manage the San Antonio Facility. Show less

Manage day to day operations, staffing and support for a campaign of 35-50 agents.Helped launch and manage 2 multi million dollar campaigns for the New Braunfels Site.Primary point of contact (POC) for current campaign and backup POC for enterprise working directly with Sr. ibex and Client leadership to achieve company and client KPIsTrained fellow managers and was a production Alpha/Beta Tester for in house tools: vFMS (floor monitoring system), ibexNow (Private Lable Zoom… Show more Manage day to day operations, staffing and support for a campaign of 35-50 agents.Helped launch and manage 2 multi million dollar campaigns for the New Braunfels Site.Primary point of contact (POC) for current campaign and backup POC for enterprise working directly with Sr. ibex and Client leadership to achieve company and client KPIsTrained fellow managers and was a production Alpha/Beta Tester for in house tools: vFMS (floor monitoring system), ibexNow (Private Lable Zoom Like application), ibex Rounds (internal screen monitoring program) & ibex Messenger (PCI Compliant messaging system) Show less

At the San Antonio location I run the onsite Employee Engagement Program. Reporting to the Senior Director of Site Operations to implement, plan and manage the budget for all onsite engagement activities and events. Working closely with the HR Manager and her team, the Operation Managers I take their objectives and provide a activities that help produce those objectives.I also manage the Social Media presence and Marketing Materials/Design.

I do Marketing, Design and I used to work as a Print Broker so I have a lot of connections out there.I Specialize in the Non-Profit, Pet Grooming & Food and Beverage Industry work but have also been known to work with Trade shows and Event Management.I Consult, I Design, I Market, I Network and Connect people. I have a passion for helping people and I love to create new things.

A Premier Dog Grooming School & Salon in San Diego. Focusing on Groomer & Pet Safety, Proper Grooming Techniques and Uplifting the Grooming Industry.- Manage Day-to-Day Operations & Developed Tiered Growth Plan- Manage Admissions & Sales (Student Leads) for the School- Create & Maintain the School Curriculum approved by California's Bureau for Private Postsecondary Education (BPPE)

Helping an organization that did so much for me as a youth and now able to get back and assist young men become the future leaders of the world.As the Membership Chair I was incharge of encouraging and mentoring Unit Membership Chair's to gow thier Boy Scout Units. Tecolote District had 63 Units with 1623 youth and 800+ Adult Volunteers.

With over 18 years of Operations, Management and Marketing Experience Brent brings skills that are not often found in the Grooming Industry, bridging the gaps of Business, Technology & Groomer Skills. Most recently Brent spent the last 5 years as General Manager to Lips Restaurant a 15 year old multi million dollar cabaret restaurant in San Diego. With his skills and leadership net sales increased by $5K a week an increase of 23%.As The Director of Operations Brent is in… Show more With over 18 years of Operations, Management and Marketing Experience Brent brings skills that are not often found in the Grooming Industry, bridging the gaps of Business, Technology & Groomer Skills. Most recently Brent spent the last 5 years as General Manager to Lips Restaurant a 15 year old multi million dollar cabaret restaurant in San Diego. With his skills and leadership net sales increased by $5K a week an increase of 23%.As The Director of Operations Brent is in direct contact with Vendors and Day to Day Management of Art Of Fur Academy and Dog Grooming Salon and work closely with his fellow founder Kathleen Sepulveda to develop the next generation grooming school! Show less

Lips Restaurant is accredited with the title "Ultimate in Drag Dining" Providing Dinner and Dinner Theater dining experience with Drag Queen waitresses. Lips founded in NYC Lips has 4 locations in the US. I was brought on board as the General Manager to take the San Diego location to the next level, with Service, Quality, Profitability and Marketability to expand to more US locations. I was very proud to help take this little "rhinestone" grow into a real diamond!• Run the day to day… Show more Lips Restaurant is accredited with the title "Ultimate in Drag Dining" Providing Dinner and Dinner Theater dining experience with Drag Queen waitresses. Lips founded in NYC Lips has 4 locations in the US. I was brought on board as the General Manager to take the San Diego location to the next level, with Service, Quality, Profitability and Marketability to expand to more US locations. I was very proud to help take this little "rhinestone" grow into a real diamond!• Run the day to day operations and management of the restaurant.• Took over restaurant at the peak of the recession, average reviews 2.5-3 “stars” sales down by 18%. after 6 months of hard work and a complete redo of the menus ingredients, and marketing reviews went to 4-5 “stars”.• Increased NET sales by 19.98% & increased owner dividends by 3% annually. • Completely rebranded and marketed the San Diego, Ft. Lauderdale locations.• Create a Operations Guide & Procedures for Current & Future Lips Locations used to Launch the Atlanta Location.• Food Costs 24% , Liquor Costs 17% (down from 31% & 24% respectively) Show less

I started Splish Splash in March of 1993 as a way to make some money while going to school. At the time the focus of the business was stationary and art design for local businesses, and later developed into a consulting relationship focusing on bringing small to medium size businesses “into the digital world”. My services included but were not limited to:• Full Information Technology (IT) Support (Hardware, Software, Network).• Marketing Support (Creation of Brochures, Letterhead… Show more I started Splish Splash in March of 1993 as a way to make some money while going to school. At the time the focus of the business was stationary and art design for local businesses, and later developed into a consulting relationship focusing on bringing small to medium size businesses “into the digital world”. My services included but were not limited to:• Full Information Technology (IT) Support (Hardware, Software, Network).• Marketing Support (Creation of Brochures, Letterhead, Websites, Print Advertisements)• Clients have included: Stuhr Enterprises, MBE (Napa Franchise), Marriott (San Diego), Dr. Kuni D.D.S., Napa Schools Federal Credit Union, Lips Restaurant (San Diego Franchise) & more…• Other projects have included, Computer Training, Network Development, Microsoft Access Database Development, Website Development, eCommerce store fronts. Show less

dock3 designs and manages employee service centers and solutions to fortune 100 companies, offering a wide array of errand reducing services and employee purchase programs. dock3 employee service center and web based interface provides a unique marketing and distribution channel with in the workplace for brand name national and local vendors for services and products. dock3 was a startup that was VC funded, I came in at the tail of the funding process in such I wore many hats, but the primary… Show more dock3 designs and manages employee service centers and solutions to fortune 100 companies, offering a wide array of errand reducing services and employee purchase programs. dock3 employee service center and web based interface provides a unique marketing and distribution channel with in the workplace for brand name national and local vendors for services and products. dock3 was a startup that was VC funded, I came in at the tail of the funding process in such I wore many hats, but the primary position I held was to negotiate and implement partnerships with vendors and future 500 companies. • Negotiated relationships with such companies as Sony, Dell, DishNetwork, See’s Candies, ICE,com, Lehigh Safety Shoes and The Entertainment Co.• Expanded current relationships with companies including Disney, Universal Studios, Six Flags and AMC Theatres resulting in a sales increase Average Gross Margin by an average of 18%.• Assisted sales team with new client acquisition.• Lead the Affiliate Program and online marketing platform using Commission Junction, Performic, and LinkShare.• Setup and facilitated tradeshows for all major tradeshows and events.• Designed, employment and coordinated marketing collateral for 27 locations though out the US. Show less

I worked with Plan-It off and on since its conception, in various positions working my way up to the Special Events Coordinator. While in that position I was in charge of:• Teambuilding Activities and Game Show Productions in both a Facilitation and Operations capacity.• Primary Account Executive for VIP clients (i.e. Intel, Microsoft, HP, Cisco, Extreme Networks, Circuit City, etc.)• Contributed to annual sales of over $3,200,000. • Marketing support • Responsible for… Show more I worked with Plan-It off and on since its conception, in various positions working my way up to the Special Events Coordinator. While in that position I was in charge of:• Teambuilding Activities and Game Show Productions in both a Facilitation and Operations capacity.• Primary Account Executive for VIP clients (i.e. Intel, Microsoft, HP, Cisco, Extreme Networks, Circuit City, etc.)• Contributed to annual sales of over $3,200,000. • Marketing support • Responsible for Plan-It’s LAN/WAN Operations & Administration in their main office and 3 offsite locations. Show less