Rosa Reyes Arcos Email & Phone Number

California, United States

* Manage, support and serve as a Liaison between Contractors, Contract Administrators, City Attorney, City Manager & City Clerk’s Office. * Manage communications requiring use of independent judgment based upon a thorough knowledge of the functions and procedures of the City of Anaheim & the Fire Department. * Perform financial recordkeeping functions such as reimbursement requests, processing credit card payments, receiving, reviewing & processing invoices and request for payment; tracking department expenditures; reconciling budgets to expenses; identifying discrepancies & verifying corrections as appropriate. * Screen communications and answer inquiries requiring the interpretation and application of departmental policies & procedures. *Use specialized software and database programs required by the department functions to access, update, track & maintain a variety of routine to specialized data records and information. I research, develop, maintain and update specialized & custom forms, logs, files, schedules, lists, records, and reports to support operational work processes. I design, develop and maintain spreadsheets requiring data interpretation & manipulation.* Organize, maintain and update confidential, specialized and technical files, and personnel records.* Record minutes, prepare & distribute minutes of meetings as required and follow up on action items as assigned. Schedule meetings, prepare materials and agendas, maintain calendars and make travel arrangements.

* Analyze State program policies and procedures and communicates updates to staff and customers. Investigate customer needs to provide information to resolve customer questions and/or complaints. * Liaison for assigned functions and programs with other State departments and staff, the general public, and outside agencies and organizations. Assist with and provide support with sensitive and controversial issues in the explanation of state/federal program policies and requirements. * Perform a variety of technical, administrative and routine analytical duties requiring the application of specific program knowledge and administrative skills in support of a State department, division, program, or function. * Aid with state program issues; consult and interpret state policies and procedures. Create, reviews and submits daily, monthly and quarterly reports with state programs progress.

Anaheim, Ca

• Proactively asses and interact with consumers to generate quarterly sales and market penetration for: special events, annual memberships, Disney rewards program, tickets and accommodations.• Consistently maintain my KPI's in the top 10% rank.• Foster long term returning clients through positive marketing and excellent guest services.• Actively identify, analyze and advise on improvements for existing business processes, systems and trainings.

Anaheim, Ca

Costa Mesa, California

• Planned and managed event budgets and logistics. Events included banquets, trainings, award ceremonies, dinners, meetings and team builders ranging between 15-500 guests.• Responsible for administrative issues, presentations, data analysis, and action plans.• Managed team integration by developing clear and concise trainings, orientation paths and team building events.• Editor of internal and external communications and project manager of all outreaches. Key contributor to the creativity, development and execution of articles, banners and brand recognition.• Lowered quarterly operations cost by 30% for regional events.• Site Champ Liaison of 200+ teammates for the company Healthy Life Program known as Vitality. Arranged and managed employer-sponsored events such as: hikes, walks, runs, and charity events to promote healthy living, fun and community involvement.

Laguna Beach, Ca

• Created and managed their social media page on Facebook and developed a strategy on how to keep it up to date for their business growth. This helped develop new client relations, community exposure and will continually bring a larger purchase audience to their products and services.• Managed the office and shop operations. I maintained the invoices, accounting, sales, inventory, payroll and public relations. I implemented strategies to increase profitability and customer satisfaction by setting up an easier imbursement method for customers and client follow up protocol.

Irvine, Ca

• Managed customer service, administrative duties and some light marketing. • Reduced the loss of sales by lowering no-shows and providing clear communications.• Responsible for end of day sales, billing, coding and insurance claims. Managed patient projects and inventory tracking/turnover.

Fife, Wa

• Lead and coordinated fundraising events for non-profit organizations. • Responsible for managing and training teams at both off-site events and in the office. • Managed and motivated fundraising teams. Created skill labs for fundraising, networking and client relations.

Garden Grove, Ca

• I assisted the hospital administration office with their provider relations and data maintenance. • I was accountable for customer and patient relations with indirect care in the hospital department setting. • I met the communication needs of the department through call monitoring, transcriptions, prepared and compiled records, ordered supplies, and created patient charts.