Brad Snurka Email & Phone Number

Waltham, MA, US

• Provide front-line technical support to customers who use the Dynatrace APM platform to monitor their ITInfrastructure & Applications. Focused on containerization & cloud technologies.
• Act as technical SME for the support organization specific to AWS, vSphere, Business Automation, & API Issues.
• Regularly work a backlog of 20+ tickets covering a wide variety of technical issues relating to Dynatrace,providing full technical support and root cause analysis into issues.
• Participate in the Global Onboarding & Mentoring program, onboarding new hire TSEs to the team.

Waltham, MA, US

• Provide front-line technical support to customers who use the Dynatrace APM platform to monitor their ITInfrastructure & Applications. Focused on containerization & cloud technologies.
• Act as technical SME for the support organization specific to AWS & vSphere Technologies.
• Regularly work a backlog of 20+ tickets covering a wide variety of technical issues relating to Dynatrace,providing full technical support and root cause analysis into issues.

Palo Alto, California, US

Palo Alto, CA, US

Provide backline Escalation Engineer support to the frontline VMC Support Engineers for critical Support Requests. Supporting the VMware Cloud Hyperscalers such as VMC on AWS, GCVE (Google Cloud VMware Engine), AVS (Azure VMware Solution), & OCVS (Oracle Cloud VMware Solution). Tasked with supporting the entire VMC Stack including vCenter, vSphere, NSX-T.

Palo Alto, CA, US

Provide backline Escalation Engineer support to the frontline VMC Support Engineers for critical Support Requests. Supporting the VMware Cloud Hyperscalers such as VMC on AWS, VMC on Dell EMC, & VMC on AWS Outpost.Train & Mentor incoming new-hires to the team, covering external, internal, and new-college graduates.Develop and Optimize the on-boarding.

Palo Alto, CA, US

Provide backline Escalation Engineer support to the frontline VMC Support Engineers for critical Support Requests. Primarily supporting VMC on AWS along with VMC on Dell EMC.Act as technical liaison between frontline engineers and backend Service Engineers, ensuring incoming escalations are properly triaged at each tier in the support model. Test &.

Palo Alto, CA, US

Tasked with supporting VMC on AWS & VMC on Dell EMC Customers utilizing the SDDC software stack to run modern cloud-based vSphere solutions on top of cutting edge hardware. Supported all levels of the VMC SDDC stack including vCenter 7.x, ESXi 7.x, NSX-T 3.x, HCX, SRM, & vSAN.Championed the Workspace One Access Federation setup process for VMware Cloud.

Palo Alto, CA, US

Primarily tasked with supporting VMware Cloud Assembly, Service Broker, Code Stream, Iaas APIs, vRealize Network Insight Cloud, vRealize Log Insight Cloud, Workspace One Access Federation.Additionally supported VMC on AWS based on demand.Provided best-effort support for Customer's custom scripts (Ranging from APIs, ABX actions, vRO Workflows). Languages.

Palo Alto, CA, US

Primarily tasked with supporting VMware vRealize Automation Cloud Suite (Cloud Assembly, Service Broker, Code Stream CI/CD), vRealize Network Cloud, vRealize Log Insight Cloud (LINT).Additionally supported VMC on AWS based on demand.Provided best-effort support for Customer's custom scripts (Ranging from APIs, ABX actions, vRO Workflows). Languages worked.

Muncie, IN, US

Provide great customer service and technical assistance to students who need help with their personal computer. Focused on:Initial setups, software upgrades and installs, and network setups.Virus/spyware/malware removal and prevention.Basic hardware consultation.Provide assistance to those that need help with applications such as: Office, iMovie, Adobe.

Muncie, IN, US

Lead a student team of 10 individuals working together to support a campus of 4,000 Full Time Faculty/Staff.Provide technical assistance and support for incoming phones calls through the Technology HelpDesk.Perform remote assistance sessions to remotely solve clients issues with their Windows/Mac PC.

Muncie, IN, US

Answer phones calls from Ball State Students, Faculty, and Staff regarding various Ball State systems.Perform password resets over the phone.Assist clients with remote assist sessions aimed at solving their technical problems remotely.Use general IT troubleshooting to figure out the nature of the problem and record into a ticket management software used.

Chicago, Illinois, US

Participate in End User Technology annual refresh project (i.e. laptops, desktops)Participate in new technology initiatives (i.e. Cloud PBX, Office365 tools)Participate in Windows 10 upgrade projectAssist with End User support tasks and miscellaneous workScript Powershell tasks to automate data collection/analysis about the Active Directory and Skype for.

Minneapolis, MN, US

Provide outstanding guest service while maintaining a clean retail environment. Responsible for cleaning all the isles in my area, educating guests on consumer electronics, and troubleshooting some basic problems people run across when using electronic devices.

Bachelor’S Degree, Computer Technology Major, Business Administration And Foundation Of Computer Systems Minor

Bachelor’S Degree, Computer Science