Provide custom, one-on-one IT consulting to a variety of businesses across myriad industries. Manage budget, billing, marketing and finances. Maintain client relationships and ensure quality service for all clientele.

Led internal IT department for a commercial printing operation, spanning facilities in multiple states and supporting users across the country. Instigated efforts to modernize infrastructure including virtualization of business-critical servers and implementation of cloud-based services for everyday business functions. Led migration of email services from legacy POP3 servers to cloud environment with modern authentication, including support for legacy SMTP production systems and requisite security policies to protect them. Created and implemented hardening standards across the organization to improve access control and data security.

Created and led a brand-new healthcare IT department, adapting it to the changing needs of a challenging industry over the past six years. Procured hardware, selected vendors, and managed specialty healthcare software. Built bespoke electronic medical records system tailored to the needs of clinicians, employees and billers, including regular additions and modifications as standards and industry conditions changed. Built original company website in 2016 and managed redevelopment in 2019. Spearheaded company-wide hardware refresh in 2018, replacing failing legacy hardware with more modern and reliable equipment to improve uptime and employee productivity. Worked with vendor to build employee education platform to aid in initial training for new hires and continuing education for registered and certified staff. Led initial technical training for all new hires including medical and clinical personnel. Managed relationships with IT and marketing vendors including multiple ISPs, Google, Microsoft, Bitdefender, Kipu Systems, Relias Learning and Infusionsoft/Keap, among others. Managed Adwords account with approximately $20k/month average spend to generate leads and calls within Google's addiction treatment restrictions. Continually improved performance and reliability while decreasing overall IT costs by over 20% since opening. Served as director of compliance for state and CARF compliance audits in 2020, passing both with the highest certification level possible.

Over the course of three years, I worked with our team, the Chopra Center and OWN to grow the Chopra 21-Day Meditation Challenge into a program that has served millions of meditators worldwide. Led development team that moved the Meditation Challenge onto its own custom-designed CMS, supporting 3000% percent growth in the user base over three years. Performed UX design and front-end development for meditation programs quarterly, including QA. Built and managed CRM environment for 10+ salespeople using Infusionsoft, including database of over 300,000 marketing contacts. Built complex, automated marketing campaigns to drive interest, registrations and sales of the Meditation Challenge products. Led UX design and development of meditation mobile application using Cordova framework.

Maintained online marketing resources, including multi-language websites and image library for dealers. Worked with development team providing QA feedback to improve ERP system and associated internal web interfaces. Transitioned corporate website from static HTML to a CMS-based solution. Provided tier 1 support for certain departments including marketing, engineering and manufacturing. Supported business development team by creating branding, collateral and web content for new hot tub products and features. Generated print materials, point-of-purchase displays and product photography for a network of over 200 worldwide dealers.