Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.Implemented process improvements to increase productivity in quality assurance operations. collaborating with quality team members and department managers to implement procedural remedies.

Under the direction of the Executive Director and department directors, the Member Services Program Coordinator provides assistance in four key areas:-Administers the association's efforts to retain and recruit members. Manages membership activities and member service programs-Assists Government Relations efforts as needed by Executive Director-Provide administrative support for the Certified Pawn Professional Program-Process and maintain attendee registrations for Pawn Expo and… Show more Under the direction of the Executive Director and department directors, the Member Services Program Coordinator provides assistance in four key areas:-Administers the association's efforts to retain and recruit members. Manages membership activities and member service programs-Assists Government Relations efforts as needed by Executive Director-Provide administrative support for the Certified Pawn Professional Program-Process and maintain attendee registrations for Pawn Expo and annual legislative conference including management of making Hill appointments for attendees- Database management- Attend and assist Members at NPA's annual convention "Pawn Expo" Show less

Responsible for the “front line” interactions with our members. -Database Management-Meeting Planning -Occasional assistance with webinars (GotoWebinar/GotoMeeting)

- Assist with organization of Chapter and Partner Webinars- Database Management- Assist members and non-members with inquiries about our community- Inbound/Outbound Calls

Scheduled events for the amenity center, Assisted with community events.Answer incoming phone calls from residents, and answered questions about the community.Issued pool cards and welcome packets to residents.Took HOA payments from residents and notated accounts.Respond to emails from residents with questions or concerns about the community.Took Cash, check, and credit card Payments for Pool Cards and HOA fees.Scanned documents (invoices/statements ect.)Responded to… Show more Scheduled events for the amenity center, Assisted with community events.Answer incoming phone calls from residents, and answered questions about the community.Issued pool cards and welcome packets to residents.Took HOA payments from residents and notated accounts.Respond to emails from residents with questions or concerns about the community.Took Cash, check, and credit card Payments for Pool Cards and HOA fees.Scanned documents (invoices/statements ect.)Responded to customer complaints and violations.(Word/outlook/minimum excel/connect) Show less