Store Manager, May 2017 - Present-Supervise employees in store, prioritizing day-to-day objectives and organizing employee projects to align with company strategy -Coordinate product training with vendors and vendor resources. Created and direct peer training programs to develop deeper product knowledge and increase sales/customer service training for all employees-Responsible for maintaining strong relationships with school accounts, including cultivating new contacts with area… Show more Store Manager, May 2017 - Present-Supervise employees in store, prioritizing day-to-day objectives and organizing employee projects to align with company strategy -Coordinate product training with vendors and vendor resources. Created and direct peer training programs to develop deeper product knowledge and increase sales/customer service training for all employees-Responsible for maintaining strong relationships with school accounts, including cultivating new contacts with area band directors and serving as educational representative escalation point for key issues and activities -Act as the central point of contact and knowledge base for product questions to all school accounts-Retained Inventory Manager responsibilities and Educational Representative duties for critical accounts.Inventory Manager, October 2015 - April 2017-Make all accessory inventory decisions and purchases for Kidder Music Service -Represent Kidder Music to vendor partners at NAMM and other industry trade shows -Led creation of company web presence on Reverb.com to open an additional revenue stream, curating inventory to highlight product offerings that supplement traditional store offerings-Direct support for educational representatives for all accessory related questions and ordersEducational Representative, August 2014 - Present-Service key account directors weekly at eleven grade schools and three high schools-Support directors with their fall and spring recruitment process for beginning band students -Annualized growth of 10% YoY to school account and related educational sales Show less

Processed sales calls coming into call center.Consistently met and exceeded goals for order conversion percentage, average order value, and led Indy Call Center in gross profit margin percentage in February 2013

-Helped to develop and facilitate the marketing plan for "Finding the Groove," a world premiere concert.-Assisted in laying the groundwork and planning for the St. Vincent Family Series.