Blake Pointer Email & Phone Number

Remote

• Actively participate in the assessment, troubleshooting and resolution of advanced level end user issues, working remotely, escalating as needed
• Monitoring data trends and performance metrics, identifying opportunities for optimization and making recommendations for improvements
• Effectively manage issues through multiple forms of inbound requests including calls, e- mails, chat, web forms, or client tracking/ticketing databases
• Data entry/analysis (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols
• Collaborate with colleagues to document processes and methodologies, contributing to the creation of a comprehensive knowledge base.

Rogers, Arkansas, United States

Rogers, Arkansas, United States

• Established and nurtured customer relationships to drive repeat business, following up with clients to ensure their ongoing satisfaction
• Troubleshoot hardware and software issues and complaints on iOS, Android, and other iOT devices.
• Record and resolve multiple high-level customer billing issues daily.
• Track and analyze 30+ facility and employee KPIs.
• Processed sales transactions accurately and efficiently, including activating new devices and transferring data between phones
• Demonstrated in-depth knowledge of cell phone models, plans, features and accessories to assist customers in making informed purchasing decisions.

Bentonville, Arkansas, United States

• Interacted with customers, providing product recommendations, answering inquiries, and addressing concerns to enhance the overall shopping experience and foster customer loyalty
• Assisted in maintaining accurate sales records, patient profiles, and compliance documentation, ensuring all necessary information was up to date and readily accessible.
• Collaborated with the team to drive sales by upselling, cross-selling and promoting featured products, resulting in increased revenue and improved customer satisfaction

Denver, Colorado, United States

• Led and supervised a team of support staff, providing training, guidance, and performance evaluations to ensure exceptional customer service and operational efficiency.
• Interaction with law enforcement to maintain compliance with strict state laws and regulations, maintaining accurate records and documentation to pass regular inspections.
• Established and maintained positive relationships with suppliers and vendors, negotiating favorable terms and evaluating product quality.

Denver, Colorado, United States

Facilitated all cash handling procedures and end of day reports in compliance with company standards. Managed payroll, as well as inventory control. Handled and processed large amounts of expensive and delicate glass, weapons, and jewelry. Regularly trained staff on policy, loss-prevention and new product features. Solved customer discrepancies and oversaw.

Thornton, Colorado, United States

Oversaw Housekeeping and Front Desk staff, consisting of roughly 20 employees. Managed guest billing and relations, while maintaining an up to date working knowledge of all hotel amenities, as well as booking any private events. Reviewed all revenue production in order to establish trends/ADR.