Identified, designed, and implemented a streamlined process to collect vital accurate data with Microsoft PowerApps. This increased data accuracy to 99% and reduced employee’s handling time by more than 50%. Actively communicated with +1,500 clients regarding upcoming events and news of impact to business system operations, creating transparency. To also include managing four business social media accounts. Addressed and resolved complex client customer service issues in an executive management role. Provided support for corporate-wide operational information technology systems working onsite and remote.

Independent self-starter who successfully teleworked for three years while a full-time student. Led a team of 30 students to participate in a national college education program for textbook usage and course delivery methods, with weekly communication through video chat and email newsletters.. Engagement through small group product think tanks to improve nationally used products.Maintained.

Supported IT related issues and ticket from the entire organization to include on-site and remote requests.

Established and implemented IT and business procedures for daily tasks and emergency natural disasters, with regular revisions. Established and revised existing corporate policies and procedures to ensure accurate and precise operations. Researched, planned, and developed new IT and business products for internal and external use.