Bryan Sánchez Rojas Email & Phone Number

Alajuela, Cr

Costa Rica

Currently transitioning a Bad Debt account from the United States to Auxis - Costa Rica, specifically for Parallon a Healthcare Customer.Leading a team of eleven people, distributing workloads, providing one on ones, QA evaluations, Team meetings, becoming a SME of the line of business.

Responsible for coordinating, scheduling, hosting, and taking meeting minutes, sending agendas, managing shared mailboxes, and tracking. Providing access to AMS Sales Reporting and Analytics through“User Access Management” to all the Americas regions. Provided feedback to sales teams to ensure the SFDC information is accurate. Understanding the sales process and its different milestones. I made sure to schedule standard governance reviews the day before of the meeting I have strong analytical capabilities to be able to respond every governance scenario and understands the needs of the business. Responsible for submitting cases on SFDC for Administrative Support, SFDC new access requests, renewals, modifying user´s access and updating customer account records. Responsible for consolidating and creating a final report with opportunities updates on a weekly basis, also responsible for creating and sending a Dashboard Report to the Americas leaders which contained all updated opportunities greater or equal to 5-milliondollar value and their status. Downloading the AMS Hygiene Report and redistributing it to the leadership teams and sales teams which includes flags that need to be clear out for the deal to get to a Won status.

Heredia, Costa Rica

Responsible for submitting cases on SFDC for Administrative Support, SFDC new access requests, renewals, modifying user´s access and updating customer account records. Responsible for consolidating and creating a final report with opportunities updates on a weekly basis, also responsible for creating and sending a Dashboard Report to the Americas leaders which contained all updated opportunities greater or equal to 5-million-dollar value and their current status. Downloading the AMS Hygiene Report and redistributing it to the leadership teams and sales teams which includes flags that need to be clear out for the deal to get to a Won status.

Helped a variety of Amazon customers located in Brazil by phone, e-mail and chat in portuguese. Used different tools and programs to navigate the website, research accounts, review options and solutions for customers, and communicate them effectively. Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media, and instant messenger, or chat tools. Actively problem solve and innovate on behalf of customers with good judgment to ensure the appropriate customer outcome. Follow detailed verbal and written instructions. Ability to empathize with and prioritize customer needs. Opportunity to learn other areas of the business and support specialty departments as needed.

Costa Rica

Responsible for management of devices as well as monitoring and conducting daily analysis and ensuring new renewal quotes, renewal amendments and contracts comply with governance, policies, and procedures. Analyzes sales data and compiles information for excel reports, investigating billing errors and generating reports for internal and external use. Responsible for the successful upgrade of data, devices, and process documentation. Handles several customer accounts that have moderate to high importance. Processing of all customer requests via SAP, SharePoint, Excel usage beyond spreadsheets, keeping the systems up to date from a contract administration standpoint, customer entitlement and invoicing. Responsible for the quality measures of the data in the systems. Specific tasks: order acceptance; registration of contracts; ongoing contracts changes; handling of renewal process.

Costa Rica

• Managing orders.• Credit analyst. • Monitor, analyze and resolve daily incoming emails.• Generate orders utilizing Excel and internal tools. • Analyze/investigate specific cases.• Search ways to constantly improve processes.• Communicate and escalate delays in deliveries and/or orders.• Generate reports for clients, internal and external.• Resolve and maintain orders including cancelations, additions, and modifications of requests.• Implement solutions that impact with relation to different departments of the organization.• Apply internal policies while affording credit to external clients.• Provide administrative support to personnel in Brazil and Costa Rica. • Participate in various HP volunteer programs.

Costa Rica

Costa Rica