Bikram Singh Email and Phone Number

• UW FinTech Club is a cross-functional team of 20 executives with backgrounds in design, consulting, coding, technology, and research• Organized the first FinTech themed case competition on campus procuring sponsorships from CPA Ontario, Durata Consulting and the University of Waterloo worth over $2k• Educated more than 200 students on campus and online on FinTech trends including cryptocurrencies, blockchain and Canadian FinTech start-ups• Led the executive team to a Blockchain Certification workshop at York University gaining insights into this emerging field• Led the executive team to the IBM Technology Case competition at Richard Ivey School of Business solving business problems for CIBC

• Supported Project Managers by providing financial forecasts and estimates for Technology Projects worth < $ 5 million to ensure on budget project execution by gathering latest cost estimates and cost actuals from development teams• Facilitated weekly Technical Council meetings for Senior Directors by moderating discussion & taking meeting minutes• Hosted a panel of thought leaders on Introduction to Blockchain for co-op students to instill creativity in the workplace• Invited to work at CIBC Digital Strategy for a month-long sprint due to innovative mindsetWinner – CIBC Student Thought Forum• Competed with 10 other CIBC teams to develop a creative way to invest money with friends

• Led stakeholder consultations to develop business case & benefits for a CIBC lending product worth $10 Billion which informed executive decision making, improvements to the lending product expected to result in better client experience and significant increase in revenue• Prepared insights on the market, competition & user experience using tools like Forrester`s, CB Insights to validate, develop and test a lending prototype in support of CIBC`s Personal and Small Business Division

• Liaised with Developers, Data Analyst, Senior Business Analyst, Project Manager, Product Management, Release Management, and Systems Administrator to deliver a Project worth $100 K • Provided end-to-end support for the project including gathering requirements, writing unit & UAT test cases, QA + UAT defect management and BAT/PAT Support • Served as onshore Scrum Master while assisting the Operations Manager with keeping offshore vendor accountable and independent

• Created and maintained a consolidated Client Project Status Spreadsheet • Took meeting minutes at Service Delivery Team meetings and client meetings • Ensured compliance for external audits by correctly categorizing tickets using BMC Software • Assisted Enterprise Architects by creating flow diagrams for Wealth 360 Suite of Products using Microsoft Visio• Upgraded Client Facing Documentation for Wealth 360 Suite of products by presenting findings and proposals on the documents to the Service Delivery Team using Microsoft PowerPoint• Updated the Business Process Document for Wealth 360 Suite of Products to ensure compliance with ISO 9001 standards• Created a Co-op Training Document for future co-op students with the Service Delivery and Production Support Team • Created and maintained a Vacation Tracking Spreadsheet for the Production Support Team• Procured Indian Business Visas for members travelling to meet with CGI teams in India• Built employee morale by advocating the use of Applaud application among members • Educated 10 CGI members on the importance of Scrum Framework through a Powerpoint presentation

• Coordinated with fellow analysts to create a cost efficient user acquisition strategy • Polished analytical skills by creating databases of clubs and societies of universities across Canada using Microsoft Excel

• Developed critical communication and problem solving skills by providing excellent customer service• Maintained high standard customer services during high-volume, fast paced restaurant operations